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Show Results For
- All HBS Web
(994)
- News (209)
- Research (588)
- Events (1)
- Multimedia (1)
- Faculty Publications (165)
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- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
would really love to hear this praise is her boss (or other potential customers). In this way, she defines for the appreciative customer how best to reciprocate. 3. Make Contingent Concessions One hallmark of a good working relationship... View Details
Keywords: by Deepak Malhotra
- 24 Jan 2012
- First Look
First Look: Jan. 24
short-term and long-term thinking, and craft emotionally engaging visions while staying focused on execution. In this article, we analyze how one organization, GE Money Bank in Switzerland, successfully created a new growth business... View Details
Keywords: Sean Silverthorne
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
Offices may look just as they did in March 2020, but many companies attempting to welcome workers back are finding that the rules of engagement have changed. For many employees, the sweet freedom of remote work has turned into bitterness... View Details
Keywords: by Kristen Senz
- 18 Apr 2000
- Research & Ideas
Learning in Action
Bean, the U.S. Army's Center for Army Lessons Learned (CALL), AT&T's Bell Laboratories, the Timken Companies and General Electric's Change Acceleration Process (CAP). L.L. Bean has long relied on inquiry as a source of learning to deepen its understanding of... View Details
Keywords: by David A. Garvin
- 11 May 2009
- Research & Ideas
The IT Leader’s Hero Quest
a context apart from the complexity and sensitivity of their own company; this allows executives to engage in important discussions about, for example, risk trade-offs and relationships with peers, subjects that might be too sensitive in... View Details
Keywords: by Martha Lagace
- 25 Oct 2011
- First Look
First Look: October 25
stores are multi-sided platforms (MSPs). We propose a definition that provides a more precise notion of MSPs by requiring that they enable direct interactions between the multiple customer types that are affiliated with them. Several... View Details
Keywords: Sean Silverthorne
- 03 Apr 2012
- First Look
First Look: April 3
managerial performance, found that managers higher in metacognitive cultural intelligence (CQ) were rated as more effective in intercultural creative collaboration by managers from other cultures. Study 2, a social network survey, found that managers lower in... View Details
Keywords: Carmen Nobel
- 28 Feb 2012
- First Look
First Look: Feb. 28
argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
- 19 Oct 2010
- First Look
First Look: October 19, 2010
Publication:Personality and Social Psychology Bulletin (forthcoming) Abstract People routinely engage in dishonest acts without feeling guilty about their behavior. When and why does this occur? Across four studies, people justified their... View Details
Keywords: Sean Silverthorne
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
ads and then posting an in-store display ad to remind potential customers about the product. "With the Internet," says Deighton, "you can seamlessly move the customer from awareness, to... View Details
Keywords: by Susan Young
- 18 Jun 2013
- First Look
First Look: June 18
which toolmaking was not central, and those to which toolmaking was important. As for the influence activities that imply toolmaking, we can outline the contours of three modes of operation, which describe experts operating as Compliance Experts, View Details
Keywords: Anna Secino
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
analyzing that data and designing strategy around it. That’s one reason eight HBS professors pooled resources in June to launch the Competing on Business Analytics and Big Data Executive Education program. “It was unprecedented to engage... View Details
Keywords: by Dina Gerdeman
- 11 Feb 2014
- First Look
First Look: February 11
bring about a just state of affairs? This paper examines whether this question can be meaningfully addressed without having to engage two contentious debates in contemporary scholarship: the debate about the moral agency of corporations... View Details
Keywords: Sean Silverthorne
- 29 Aug 2018
- What Do You Think?
What Should Harley-Davidson’s Management Do?
term whims of the POTUS who will be out of office at some point.” Richard Eckel commented, “Screw the politics; run your business and innovate a strong brand into new markets Start with engaging the markets in Europe to build what sells... View Details
- 15 Nov 2011
- First Look
First Look: November 15
where a firm monetizes its product through sponsors rather than setting prices to its customer base. We analyze strategic interactions between an innovative entrant and an incumbent where the incumbent may imitate the entrant's business... View Details
Keywords: Sean Silverthorne
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
"That means giving up control." As Avery explores in the new HBS case The Tate's Digital Transformation, the museum's response to that challenge was to jump in with both feet to craft an "interactive platform for engaging... View Details
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
expand your ROI on the investment. Kenny: Which, obviously, continues to drive the cost up. So, now we're not just talking about advertising. We're talking about the incremental expense of building a social media campaign around this. I've got to View Details
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
generalized toolkits to business users or get bogged down in custom software consulting engagements that solve nonrepeatable use cases. There are more opportunities today for entrepreneurs to focus on... View Details
Keywords: by Rocio Wu
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
Finance can be intimidating, and many business executives don’t even try to get their arms around it. But Harvard Business School Professor Mihir Desai says business leaders need to engage with the world of finance in order to succeed.... View Details
Keywords: by Dina Gerdeman
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
Pandemic Worries: Uncertainty, Employees, and Kids Cut Payroll Costs with Transparency, Fairness, and Compassion Good Leadership Is an Act of Kindness Keep Your Weary Workers Engaged and Motivated The COVID Two-Step for Leaders: Protect... View Details