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All HBS Web
(1,060)
- Faculty Publications (277)
- October 2002 (Revised May 2021)
- Supplement
Group Process in the Challenger Launch Decision (B)
By: Amy C. Edmondson and Laura Feldman
Supplements the (A) case.
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Edmondson, Amy C., and Laura Feldman. "Group Process in the Challenger Launch Decision (B)." Harvard Business School Supplement 603-070, October 2002. (Revised May 2021.)
- October 2002 (Revised May 2021)
- Case
Group Process in the Challenger Launch Decision (A)
By: Amy C. Edmondson and Laura Feldman
The night before the launch of the Challenger shuttle, officials from Morton Thiokol (Solid Rocket Booster manufacturer) and NASA participated in a teleconference to discuss whether to postpone the shuttle launch due to predicted low temperatures at Kennedy Space...
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Keywords:
Process Analysis;
Problems and Challenges;
Groups and Teams;
Engineering;
Risk Management;
Analysis;
Decision Making;
Aerospace Industry;
United States
Edmondson, Amy C., and Laura Feldman. "Group Process in the Challenger Launch Decision (A)." Harvard Business School Case 603-068, October 2002. (Revised May 2021.)
- October 2002 (Revised April 2007)
- Case
Dell Computers (A): Field Service for Corporate Clients
By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry...
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Keywords:
Information Infrastructure;
Customer Relationship Management;
Job Cuts and Outsourcing;
Service Operations;
Business or Company Management;
Emerging Markets;
Problems and Challenges;
Service Delivery;
Computer Industry;
United States
Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
- 2002
- Working Paper
Control Systems for Customer Behavior
By: Frances X. Frei, Amy C. Edmondson and Corey Hajim
- October 2002 (Revised March 2013)
- Case
Intermountain Health Care
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making...
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Keywords:
Ethnicity;
Innovation Strategy;
Cost Management;
Information Technology;
Organizational Structure;
Technology Adoption;
Performance Improvement;
Problems and Challenges;
Adoption;
Change Management;
Cost vs Benefits;
Health Care and Treatment;
Health Industry;
Utah
Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
- September 2002 (Revised November 2002)
- Case
Transformation at the IRS
By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim
Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change...
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Keywords:
Service Delivery;
Service Operations;
Organizational Structure;
Taxation;
Organizational Culture;
Transformation;
Public Administration Industry;
United States
Edmondson, Amy C., Frances X. Frei, and Corey B. Hajim. "Transformation at the IRS." Harvard Business School Case 603-010, September 2002. (Revised November 2002.)
- September 2002
- Article
Situated Knowledge and Learning in Dispersed Teams
By: Deborah Sole and Amy Edmondson
Sole, Deborah, and Amy Edmondson. "Situated Knowledge and Learning in Dispersed Teams." British Journal of Management 13 (September 2002): S17–S34.
- 2002
- Working Paper
How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization
By: Sandra E. Cha and Amy C. Edmondson
Cha, Sandra E., and Amy C. Edmondson. "How Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." Harvard Business School Working Paper, No. 03-013, July 2002. (Revised October 2003.)
- 2002
- Working Paper
Framing for Learning: Lessons in Successful Technology Implementation
By: Amy C. Edmondson
Edmondson, Amy C. "Framing for Learning: Lessons in Successful Technology Implementation." Harvard Business School Working Paper, No. 02-094, June 2002.
- 2002
- Working Paper
Managing the Risk of Learning: Psychological Safety in Work Teams
By: Amy C. Edmondson
Edmondson, Amy C. "Managing the Risk of Learning: Psychological Safety in Work Teams." Harvard Business School Working Paper, No. 02-062, March 2002.
- March – April 2002
- Article
The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective
By: Amy C. Edmondson
Edmondson, Amy C. "The Local and Variegated Nature of Learning in Organizations: A Group-Level Perspective." Organization Science 13, no. 2 (March–April 2002): 128–146.
- 2002
- Article
Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior
By: A. L. Tucker and Amy C. Edmondson
- 2002
- Article
When Problem Solving Prevents Organizational Learning
By: Anita L. Tucker, Amy C. Edmondson and Steven Spear
Tucker, Anita L., Amy C. Edmondson, and Steven Spear. "When Problem Solving Prevents Organizational Learning." Journal of Organizational Change Management 15, no. 2 (2002). (Best paper proceedings, Academy of Management Conference, Healthcare Management Division.)
- November 2001
- Teaching Note
Catalyst Medical Solutions (TN)
By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
Teaching Note for (9-601-014).
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Keywords:
Medical Devices and Supplies Industry
- October 2001
- Supplement
R&R
By: Howard H. Stevenson and Amy Blitz
Outlines alternative mechanisms for getting into business. Shows the means by which an experienced entrepreneur can gain control over the necessary resources to lower the fixed costs of business entry. Provides a mechanism for discussing the role of experience,...
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- September 2001
- Background Note
Financial Reporting Environment, The
Provides a framework for understanding the role of financial reporting and various intermediaries as mechanisms for reducing both adverse selection and moral hazard problems in capital markets. Financial reports reduce adverse selection by providing basic information...
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Keywords:
Financial Reporting;
Financial Statements;
Capital Markets;
Venture Capital;
Corporate Disclosure;
Conflict of Interests
Healy, Paul M., Amy P. Hutton, Robert S. Kaplan, and Krishna G. Palepu. "Financial Reporting Environment, The." Harvard Business School Background Note 102-029, September 2001.
- June 2001
- Article
Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery
By: Gary P. Pisano, Richard Bohmer and Amy C. Edmondson
Pisano, Gary P., Richard Bohmer, and Amy C. Edmondson. "Organizational Differences in Rates of Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery." Management Science 47, no. 6 (June 2001): 752.
- 2001
- Working Paper
Situated Knowledge and Learning in Dispersed Teams
By: Deborah Sole and Amy C. Edmondson
- October 2000 (Revised October 2000)
- Case
Off-Balance Sheet Leases in the Restaurant Industry
By: Amy P. Hutton, Paul M. Healy and Jacob Cohen
Amid mounting concern by credit agencies about off-balance sheet liabilities, an analyst for one of the leading credit-rating agencies has been asked to make a presentation about off-balance sheet liabilities, the strategic analysis behind leasing versus purchasing...
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Keywords:
Fair Value Accounting;
Property;
Leasing;
Financial Statements;
Capital Structure;
Credit;
Financial Services Industry
Hutton, Amy P., Paul M. Healy, and Jacob Cohen. "Off-Balance Sheet Leases in the Restaurant Industry." Harvard Business School Case 101-033, October 2000. (Revised October 2000.)
- Book Review
Book Review of The Innovation Journey by Van de Ven, Polley, Garud and Venkataraman
By: Amy C. Edmondson
Keywords:
Innovation and Invention
Edmondson, Amy C. "Book Review of The Innovation Journey by Van de Ven, Polley, Garud and Venkataraman." Academy of Management Review 25, no. 4 (October 2000).