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- All HBS Web
(1,615)
- People (8)
- News (661)
- Research (496)
- Events (1)
- Multimedia (50)
- Faculty Publications (133)
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- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
dream come true. But then Amazon's data-driven efficiency met the customer-driven culture at Whole Foods—and the shelves began to empty. How an Order Views Your Company Managers should imagine the customer is watching as their order moves... View Details
- 03 Jan 2023
- What Do You Think?
How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?
(management development) conference center” on one end before writing the words, “one 10-year-old girl” on the other and announcing, “It balances.” The goal was not to enable girls in general, but rather to help each girl reach her full potential. I’m sure I wasn’t the... View Details
Keywords: Re: James L. Heskett
- 06 Aug 2021
- Book
Steve Jobs and the Rise of the Celebrity CEO
to watch one’s back. Amelio was an able technologist. He held a PhD in physics from Georgia Tech. He had extensive experience in the semiconductor industry and deeper knowledge of technology than Steve. He might have been a successful CEO... View Details
Keywords: by Dina Gerdeman
- 30 Apr 2020
- Book
Fighting Climate Change Requires a New Capitalism
Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details
- 13 Nov 2017
- Research & Ideas
Want to Be Happier? Spend Some Money on Avoiding Household Chores
Whillans says. “Employers could offer workers a couple extra discretionary days where they can stay home just because they want to watch Netflix on a Friday. Companies should start looking at these ideas as a potential path to greater... View Details
Keywords: by Dina Gerdeman
- 25 Oct 2022
- Research & Ideas
Is Baseball Ready to Compete for the Next Generation of Fans?
will take maybe two or three years to sort out whether betting is a medium- to long-term phenomenon versus something that could be viewed as a fad. Also, I think that when betting is an endemic part of any sport, it raises the ante for player security and for View Details
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
In a cluttered online world, few can resist the convenience of an automated ranking when deciding what movie to watch on Netflix or which seafood restaurant looks promising in a Google search. But when it comes to finding a job candidate... View Details
- 06 Aug 2019
- Cold Call Podcast
Super Bowl Ads Sell Products, but Do They Sell Brands?
road. He goes on to say, "When there's no man around, Goodyear should be." It probably shouldn't be surprising that advertisers took a chauvinistic tone for spots appearing on a game that was expected to be watched mostly by... View Details
- 27 Feb 2006
- Research & Ideas
When Rights of First Refusal Are a Bad Deal
And we've helped set up the New England Program for Kidney Exchange. And I'm the chair of a committee of the American Economic Association to recommend changes that we should make in the marketplace for new Ph.D. economists. As is the case with the study of contracts,... View Details
- 01 Jun 2007
- What Do You Think?
How Should Pay Be Linked to Performance?
for shareholders. However, there is a sense, expressed by John Ippolito, that there is a lack of perception in boards of directors of "what constitutes 'creating value' in the enterprise many boards are too ready to turn over the keys to the incoming CEO—then... View Details
Keywords: by Jim Heskett
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
Teledix, TX, and this proposal will hurt third-quarter income, at least in Asia, which would be very bad. Don't you think so?" We recently watched a presentation communicated in PowerPoint slides, all sixty-eight of them, and many in... View Details
Keywords: by John Kotter & Lorne A. Whitehead
- 27 Jun 2011
- Research & Ideas
Recovering from the Need to Achieve
other, and whether he could open as many offices as the firm needed. "When I looked at my watch and realized that it was 10:00 p.m. and that I had been sitting on the bench for two hours, I knew something had to give," he... View Details
Keywords: by Kim Girard
- 28 May 2019
- Research & Ideas
Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets
Investors rely on corporate auditors to keep impartial watch on the accounting practices of the companies they invest in. Historically, investors have not been shy about launching litigation when they believed auditors did not do enough... View Details
- 20 Feb 2017
- Research & Ideas
Having No Life is the New Aspirational Lifestyle
leisurely Sally. In another experiment, a hundred participants were asked to read a fictional letter from a “friend” named Daniel. In one version, he complained about being “crazy busy” and never having time to watch TV. In another, he... View Details
Keywords: by Michael Blanding
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
Sometimes a little push like that is all employees need to get out of a rut. About the Author Michael Blanding is a writer based in Boston. [Image: Mark Kostich] Related Reading Ignore This Advice at Your Own Peril Knowledge Transfer: You Can't Learn Surgery By View Details
Keywords: by Michael Blanding
- 13 Aug 2021
- Research & Ideas
Managers, Here’s How to Bond with New Hires Remotely
experienced firm employees. “The interns would literally sit next to full-time employees and watch what they did,” Bojinov says. "It’s going to be hard for a company to say, 'We’re not sure Zoom will work in building broad connections.'"... View Details
Keywords: by Lane Lambert
- 09 Dec 2013
- Research & Ideas
Cultural Disharmony Undermines Workplace Creativity
develop negative ideas about marriage, just as citizens of the United States and China may develop bad feelings about each other from watching their leaders squabble. So why wouldn't the same thing happen in the workplace? Testing For... View Details
Keywords: by Michael Blanding
- 26 Oct 2015
- Research & Ideas
What’s the Value of a Win in College Athletics?
carryover effect with one year’s success spilling into the next year. Growing up in Manhattan, Kansas, Chung became hooked on college football—and Kansas State in particular. The first game he watched was serendipitously one of the most... View Details
- 05 Mar 2012
- Research & Ideas
Is JC Penney’s Makeover the Future of Retailing?
tree. Johnson (HBS MBA'84) comes to Penney after more than a decade of leading Apple's retail effort, where his innovations included the Genius Bar. Johnson is also credited with making Target chic. This makes his launching of the new Penney one of the most intensely... View Details
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
an open-minded and approachable person in a more powerful position who can take the lead. Certainly we need to be prudent. But in a more rapidly changing world, finding opportunities in crises probably reduces your overall risk. To Learn More: View Details
Keywords: by John P. Kotter