Publications

October 1989
Case

Federal Express: The Money Back Guarantee (A)

Discusses a large overnight express company, which guarantees its service, and which has created a major headache for one of its customers. The problem exposes deficiencies in its service and in the guarantee it has advertised heavily. A formal complaint is made to the... View Details

Keywords: Service Delivery; Crisis Management; Shipping Industry; Shipping Industry

09 Dec 2015
Research Event

When Hosts Attack: The Competitive Threat of Online Platforms

categories, they found that, on average, the products Amazon chose tended to have higher retail prices and lower shipping costs than those it didn’t choose, which makes sense because Amazon offers free View Details

Keywords: by Carmen Nobel; Retail; Technology; Web Services

18 Apr 2005
Research & Ideas

Prosper with Multi-Channel Retailing

condense buying, wrapping, and shipping into a few short keystrokes. The limitless capacity of the Internet also enables Gap Inc. to serve customers it can't serve out of the limited space in its stores. Customers can purchase extended... View Details

Keywords: by Julie Jette; Consumer Products; Retail

October 2002 (Revised December 2003)
Case

eShip-4U

By: Roy D. Shapiro and Timothy M. Laseter

eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM... View Details

Keywords: Business Startups; Business Model; Service Operations; Logistics; Corporate Strategy; Information Technology; Competitive Strategy; Value Creation; Saving; Innovation and Invention; Shipping Industry; Shipping Industry; Shipping Industry; Israel; United States

June 2002
Teaching Note

PSA: The World's Port of Call, TN

By: Lynda M. Applegate and Maddy Kadish

Teaching Note for (9-802-003). View Details

Keywords: Shipping Industry; Shipping Industry

February 2011 (Revised January 2013)
Case

Fairstar Heavy Transport (A)

By: Guhan Subramanian and Rhea Ghosh

In 2009, the small heavy marine transport company Fairstar entered into bidding on one of the largest contracts in the history of the industry. The case chronicles the company's year-long tendering process, leading up to a final make-or-break meeting. View Details

Keywords: Negotiation Process; Decision Making; Contracts; Shipping Industry; Shipping Industry

June 2009
Teaching Note

Henry J. Kaiser and the Art of the Possible (TN)

By: Anthony Mayo

Teaching Note for [408072]. View Details

Keywords: Shipping Industry; Shipping Industry; United States

2006
Chapter

History, Structure, and Practices: San Pedro Longshoremen in the Face of Change

By: Kathleen L. McGinn

Keywords: History; Practice; Organizational Structure; Change; Shipping Industry; Shipping Industry; Los Angeles

Read Now

December 2023 (Revised April 2024)
Case

Yellow Corporation: On the Verge of Bankruptcy

By: Benjamin C. Esty and Edward A. Meyer

Yellow Corporation, one of the country’s oldest and largest less-than-truckload (LTL) carriers, was nearing its 100th anniversary in 2024. Whether it would reach that milestone, however, was uncertain as the company was attempting to restructure its operations to... View Details

Keywords: Labor Unions; Labor and Management Relations; Capital Structure; Restructuring; Financial Management; Ethics; Borrowing and Debt; Insolvency and Bankruptcy; Financial Strategy; Truck Transportation; Change Management; Shipping Industry; Shipping Industry; United States

October 1989
Case

Exxon Corp.: Trouble at Valdez

Discusses the events leading to and repercussions following the 11 million gallon oil spill in Prince William Sound off the Alaskan coast. This was the largest spill in U.S. history. Examines the response to the spill by Exxon management, government agencies, and... View Details

Keywords: Natural Environment; Crisis Management; Energy Sources; Shipping Industry; Shipping Industry; Alaska

28 Mar 2017
First Look

First Look at New Research, March 28

Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between shipping... View Details

Keywords: Sean Silverthorne

11 Dec 2006
Research & Ideas

Fixing Price Tag Confusion

(main price + other charges) stimulate people to look into the details of what they get for their money. Thus, price framing can be used as a tool to induce consumers to acknowledge additional points of differentiation: a convenient View Details

Keywords: by Sean Silverthorne; Retail

July 2001 (Revised October 2004)
Case

PSA: The World's Port of Call

By: Lynda M. Applegate, Nancy Bartlett, Dolly Chang-Leow and Neo Boon Siong

Details the evolution of an e-business strategy and capabilities over a 16-year period. What began in 1984 as an effort to automate the port of Singapore to achieve productivity savings, by 2000 had evolved into a global e-business called Portnet.com. Closes as senior... View Details

Keywords: Entrepreneurship; Growth and Development Strategy; Business Strategy; Technological Innovation; Internet and the Web; Business or Company Management; Shipping Industry; Shipping Industry

September 2006 (Revised August 2007)
Case

The Dubai Ports World Debacle and its Aftermath

By: Julio J. Rotemberg

Describes the political ramifications in the United States of Dubai-based DP World's acquisition of London-based Peninsular and Oriental Steam Navigation Company (P&O). Because P&O operated some port terminals in the United States, DP World obtained clearance from the... View Details

Keywords: Foreign Direct Investment; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; Government Legislation; National Security; Business and Government Relations; Ship Transportation; Dubai; United States