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- All HBS Web (2,261)
- Faculty Publications (308)
- Web
Organizational Behavior Awards & Honors - Faculty & Research
Development at the Federal Bureau of Investigation” with Tiona Zuzul, Ryan Raffaelli, and Jan Rivkin. Ranjay Gulati : Winner of the 2019 Strategic Management Society (SMS) Annual Conference Best View Details
- Web
General Management Awards & Honors - Faculty & Research
Sourcing at Nike” (HBS Case 619-008) with Michael Toffel and Olivia Hull. Hubert Joly : Recipient of the 2023 Greenhill Award for Outstanding Service to the HBS Community. Hubert Joly : Included on the 2023... View Details
- Research Summary
Organizational Effectiveness
By: Frances X. Frei
This research studies the obstacles that systematically get in the way of organizational effecitiveness. In the past I have paid particular attention to service organizations, which account for over 70% of organizations in most developed countries. This research... View Details
Keywords: Organizational Effectiveness; Organizations; Entrepreneurship; Service; Growth; Management
- Web
Research Links - The Art of American Advertising
to find trade cards: Over 1,100 of Baker Library's trade cards have been digitized and are available through HOLLIS Images . The entire collection is available for academic and scholarly View Details
- January 2000
- Supplement
Basic Statistics from the World Bank's World Development Report 1998/1999
By: Julio J. Rotemberg
Supplements National Income Accounting and The Origins of National Income Accounting. View Details
- Web
Entrepreneurial Management Awards & Honors - Faculty & Research
Capability Development at the Federal Bureau of Investigation” with Tiona Zuzul, Ryan Raffaelli, and Jan Rivkin. Ranjay Gulati : Winner of the 2019 Strategic Management Society (SMS) Annual Conference Best... View Details
- 2009
- Chapter
Entrepreneurship and the History of Globalization
By: G. Jones and R. Daniel Wadhwani
In this article, we build on the recent efforts of scholars to reintroduce entrepreneurship into the research agenda of business historians. We examine the value and limitations of adapting recent social scientific theories and methods on entrepreneurship to research... View Details
- 01 Feb 1999
- News
Q&A: Camille Tang Yeh of the Asia-Pacific Research Office
volunteered time, advice, office equipment, and ideas. They have also suggested research topics and provided contacts in the region. How did your previous career prepare you... View Details
- July–August 2013
- Article
A Joint Model of Usage and Churn in Contractual Settings
By: Eva Ascarza and Bruce G.S. Hardie
As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
- Research Summary
Markets of Progress: Coffee, Commerce, and Community in the Soconusco, Chiapas, 1867-1920
Markets of Progress presents a new holistic story of rural development in Mexico at the turn of the century. In the Soconusco, as in regions throughout the world, the accelerating circulation of commodities and capital, ideas and immigrants reshaped society... View Details
Keywords: Commodities; Coffee; Mexico; Foreign Investment; Institutions; Immigration; Developing Agriculture; Development; Export Crop; Emerging Market; Property Rights; Labor History; History; Capital Markets; Business History; Agriculture and Agribusiness Industry; Latin America; Mexico; Central America
- 01 Apr 2002
- News
Urban Evolution - HBS Research on the Inner City
full glory of their wealthier pasts. The point is that they are becoming places where people want to live, shop, run businesses, and go to school." At HBS, a number of faculty are engaged in research View Details
- November 2015 (Revised February 2016)
- Case
Allianz Turkey: Focus on the Customer (A)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (A)." Harvard Business School Case 316-093, November 2015. (Revised February 2016.)
- September 2016 (Revised February 2017)
- Case
Angie's List: Ratings Pioneer Turns 20
By: Robert J. Dolan and Ayelet Israeli
In 1995, before people “googled” or “yelped,” Angela Hicks (HBS, 2000) was establishing her Angie’s List as a pioneer in the accumulation and dissemination of consumer rating information. Hicks focused on the home repair and maintenance market and, as she put it,... View Details
Keywords: Pricing; Pricing Strategy; Services; Product Line Management; Growth; Conjoint Analysis; Market Research; Freemium; Growth Strategy; Two Sided Markets; Ecommerce; Platform; Platform Business; Platform Businesses; Platform Strategy; Platforms; Platforms And Ecosystems; Business Model; Internet and the Web; Business Growth and Maturation; Growth and Development Strategy; Price; Strategy; Digital Platforms; E-commerce; Service Industry; United States
Dolan, Robert J., and Ayelet Israeli. "Angie's List: Ratings Pioneer Turns 20." Harvard Business School Case 517-016, September 2016. (Revised February 2017.)
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
C. Edmondson : Received the Talent Development Champion Award from the Association for Talent Development (ATD) in 2021. Kris Johnson Ferreira : Winner of the 2021 MSOM Best Operations Management Paper in... View Details
- November 2015 (Revised February 2016)
- Supplement
Allianz Turkey: Focus on the Customer (B)
By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Sasser, W. Earl, and Gamze Yucaoglu. "Allianz Turkey: Focus on the Customer (B)." Harvard Business School Supplement 316-094, November 2015. (Revised February 2016.)
- 01 Dec 2000
- News
A Latin American Vision: New HBS Research Center Opens
"This is an historic day," noted Argentina's President Fernando de la Rúa, the guest of honor at the inaugural dinner of the School's Latin America Research Center (LARC) in Buenos Aires. "We are opening up communication," de la Rúa... View Details
- 17 Sep 2013
- News
Making a Difference in Health Care at HBS
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
motivated, to find meaning at work during this crisis. Research by Harvard Business School Dean Nitin Nohria and colleagues suggests that people are guided by four basic emotional needs, or drives, that are... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 01 Sep 2014
- News
All For One
“collective genius” to describe the kind of leadership she saw at Pixar and assembled her own collective to research it. The team included her then–research associate Emily Truelove View Details
- 17 Aug 2011
- News
Breath of Life
parts will be used to replace diseased internal organs such as coronary arteries, the esophagus, and the ureter. Playing a key role in this landmark moment for regenerative medicine was Harvard Bioscience, Inc. of Holliston,... View Details