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- Faculty Publications (108)
Show Results For
- All HBS Web (483)
- Faculty Publications (108)
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
58,294 face-to-face retail banking transactions, quantifying the relative importance of customer, employee, process, location, and market-level effects on customer satisfaction. In our models, which explain... View Details
Keywords: Sean Silverthorne
- 14 Aug 2019
- Sharpening Your Skills
The Manager's Guide to Leveraging Disruption
booksellers have survived. How Disruptive Innovation Changes EducationChristensen advocates for innovation to spur much-needed improvements in public education. Using Fintech to Disrupt Eastern Bank from Within When Eastern View Details
Keywords: by Sean Silverthorne
- 27 Sep 2024
- Research & Ideas
Charting 'Cheapflation': How Budget Brands Got So Pricey
of the costliest, according to an analysis of microdata from large retailers by Harvard Business School Professor Alberto Cavallo. In a forthcoming article in the Journal of Monetary Economics, Cavallo and coauthor Oleksiy Kryvtsov,... View Details
Keywords: by Ana Elena Azpúrua
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
to customers but also a problem for both stores and studios. Studios sell videocassettes to video rental stores at forty-five dollars, which are then rented out for around four dollars. Tapes are disposed of for five dollars after three months, so the View Details
Keywords: by Martha Lagace
- Profile
Samantha Ernst
in investment banking with J.P. Morgan, Samantha found her calling in retail. “I grew up with Women’s Wear Daily in my house,” she says. “My mother graduated from the Fashion Institute of Technology. I always suspected View Details
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
advantage. Most of these retailers allowed consumers to buy on credit. Many, such as Marshall Field's, issued a store charge card to good customers. Charge cards and other possibilities for buying cosmetics on credit were particularly... View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
of them from Rwanda. A local Nigerian factory, Kaldi Africa, roasts the beans to produce a stronger brew than what Starbucks pours. Many of the other barriers to developing a coffeehouse culture that Dozie has encountered are simple View Details
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
joining Teach for America or law school, and then ultimately management consulting after college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the View Details
Keywords: Consumer Products / Retail
- Web
Lehman Brothers - Introduction | Baker Library | Bloomberg Center | Harvard Business School
banking and financial advisory services for corporations, the government, and private individuals, and consistently showed foresight in its ability to recognize the potential of emerging industries, from View Details
- Career Coach
Megan Gardner
capital led by Kleiner Perkins Caufield & Byer, expanded the company to 28 different cities with 350+ employees and contractors while growing the online member base to over a million people. She worked with top retailers like Target,... View Details
- 01 Dec 2019
- News
Capitalizing the Corner Shop
photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow, and View Details
Keywords: Dan Morrell
- 01 Sep 2024
- News
Net Positive
At LOVB, designing a “community-up” volleyball ecosystem, from youth teams to a professional league. (photo by Melissa Golden) Volleyball is the number-one sport for girls in the United States by participation, yet unlike soccer and basketball, it hasn’t had an... View Details
Keywords: Julia Hanna
- 11 Apr 2017
- First Look
First Look at New Research, April 11
forthcoming Journal of Accounting & Economics Career Concerns of Banking Analysts By: Horton, Joanne, George Serafeim, and Shan Wu Abstract—We study how career concerns influence banking analysts'... View Details
- 22 Dec 2022
- Blog Post
Climate Stories Episode #13: Democratizing Climate Returns - Nisha Desai (HBS 1997), Founder and CEO of Invest With Intention
don’t have enough capital to invest in the best deals. Why don’t we have the ability to get the same returns as infrastructure limited partnerships or banks or private equity firms?” Here’s the thesis: Nisha has found only two managed... View Details
- 06 Jun 2024
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
consumer retail clients, including luxury retail brands like Oscar de la Renta, BCBG, and Badgley Mishka. During this time, Twist found that she was a “marketer at heart” and entered HBS with a plan to... View Details
- 06 Dec 2021
- News
The Sparkles in Our Skies
lifetime of use,” says Hagemann. “It’s not really about selling jewelry,” says Hagemann. “It’s really about focusing on an industry that has for so long been allowed to use the planet as a bank that it will continue to borrow from and... View Details
- Web
Buy Now, Pay Later: Pre-Industrial Credit in Practice
and places like colonial America where hard currency was scarce. Resourceful merchants and retailers devised clever instruments and institutions of credit that made possible large, complicated transactions even without a fungible means of... View Details
- 31 Aug 2010
- First Look
First Look: August 31
Furthermore, a third experiment shows that people tend to discount the wrongness of crossing ethical boundaries to hurt or help others when the action restores equity. The Private Equity Advantage: Leveraged Buyout Firms and Relationship View Details
Keywords: Sean Silverthorne
- 01 Oct 2000
- News
Internet Tsunami
had operating profits of $1.9 million on sales of $4 million. Mikitani, formerly a banker at the Industrial Bank of Japan, became a man with a mission after attending HBS: He founded Rakuten, he told the magazine, because "I wanted to set... View Details
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
and brand-building can boost stock prices by raising customer and investor expectations. But the penalties for not delivering on marketing promises are fast becoming as significant as not meeting quarterly earnings targets. Boeing had View Details