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  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

best uses of technology and other support systems create frontline service heroes and heroines, so leaders use technology to elevate the most important and eliminate the worst service jobs; (7) satisfying customers is not enough, so... View Details
Keywords: Carmen Nobel
  • 05 Apr 2011
  • First Look

First Look: April 5

is concerned about maintaining oDesk's strong reputation and market positioning, and, as such, he wants to grow in a very focused manner. Should oDesk expand its customer focus to include large employers? Broaden the services its... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2015
  • First Look

November 3, 2015

of goods or services. We view the primary function of these markets as making it easy for buyers to find sellers and engage in convenient, trustworthy transactions. We discuss elements of market design that make this possible, including search and matching algorithms,... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2016
  • News

How Do We Win the Cyberwar?

Your credit card has already been stolen. You just don’t know it yet. Thomas knows it, though. (A 12-year IT security veteran, Thomas requested anonymity to protect the reputation of his employers, which have included Fortune 100... View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
  • 16 Jul 2013
  • First Look

First Look: July 16

different organizations, areas of expertise, and countries in an extraordinary mission that overcame impossible odds. Publisher's link: http://hbr.org/2013/07/leadership-lessons-from-the-chilean-mine-rescue/ar/1 2013 pub Reputational... View Details
Keywords: Anna Secino
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

that in countries with higher GDP growth leverage is correlated with less corporate financial fragility. Consistent with Gabaix (2011) this paper finds a granularity effect in that large firms are systemically important—idiosyncratic... View Details
Keywords: Carmen Nobel
  • 01 Jan 2003
  • News

Greylock

1969 (After active duty, rose to rank of Lt. Colonel in Reserves) "No matter what business you're in, there is nothing more important than integrity and the reputation of your company. The post-bubble economy notwithstanding, there is... View Details
  • 15 Mar 2016
  • First Look

March 15, 2016

food security (a key national security priority) by extending its control of the global food system through overseas acquisitions. At the same time, COFCO sought to grow its market share in China's fiercely competitive branded-foods... View Details
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
  • 30 May 2005
  • Research & Ideas

Germany’s Pioneering Corporate Managers

system in Germany is more cumbersome than the U.S. system. Germans are more formal in their interpersonal behavior inside corporations than Americans, which often leads to an appearance of stuffiness or stiffness. The use of titles or... View Details
Keywords: by Sean Silverthorne
  • 19 May 2009
  • First Look

First Look: May 19, 2009

California Public Employees' Retirement System (CaIPERS)—the largest public pension fund in the U.S.—had adopted a new principles-based approach to investing in emerging market equities in November 2007. Previously, CalPERS internal and... View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

Financial Cryptography and Data Security (forthcoming) Abstract Online advertisers face substantial difficulty in selecting and supervising small advertising partners. Fraud can be well hidden, and limited reputation View Details
Keywords: Martha Lagace
  • 21 Jun 2011
  • First Look

First Look: June 21

telecommunications to tobacco and soft drinks. The dangers of excessive market concentration are greater in finance, however, because of the systemic importance of credit to the economy and the now widely held belief that governments must... View Details
Keywords: Sean Silverthorne
  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

is likely to have a meaningful effect on health care spending patterns. In addition, precision medicines can change the expected profitability of therapies both by allowing more sophisticated pricing systems and potentially decreasing the... View Details
Keywords: Carmen Nobel
  • 02 Aug 2016
  • First Look

August 2, 2016

same behaviors described as “random behaviors.” Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51401 Financial Regulation in a Quantitative Model of the Modern Banking System By: Begenau, Juliane, and Tim Landvoigt... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

businesses, the financial reporting problems, and governance breakdowns inside and outside the firm. The case offers students an opportunity to explore why Enron failed and to understand the systemic problems in governance that affected... View Details
Keywords: Martha Lagace
  • 22 Mar 2016
  • First Look

March 22, 2016

Information Systems Research Open Content, Linus' Law, and Neutral Point of View By: Greenstein, Shane, and Feng Zhu Abstract—The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content... View Details
Keywords: Sean Silverthorne
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

“Global Campus” in neighboring Richmond Bay, and allegations of sexual misconduct on the part of faculty and administrators. Can Berkeley overcome these challenges and maintain its distinguished reputation with its current governance... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2002
  • Research & Ideas

The Role of Government When All Else Fails

because of a workplace accident, illness, unemployment, or old age. Government policymakers responded to this rapidly expanding problem of worker insecurity by constructing an elaborate social insurance system covering many of the most... View Details
Keywords: by Laura Linard
  • 28 Aug 2012
  • First Look

First Look: August 28

while more equal ones dislike competitive groups and do not necessarily respect them as competent. Unequal societies may need ambivalence for system stability: income inequality compensates groups with partially positive social images.... View Details
Keywords: Sean Silverthorne