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- July 1996 (Revised February 2011)
- Teaching Note
Identify the Nonprofit (TN)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Teaching Note for (9-195-215). View Details
Keywords: Nonprofit Organizations
- March–April 1996
- Article
Can Public Trust in Nonprofits and Governments Be Restored?
Herzlinger, Regina E. "Can Public Trust in Nonprofits and Governments Be Restored?" Harvard Business Review 74, no. 2 (March–April 1996): 97–107.
- October 1995
- Case
Ending the Fishing Expedition: The Use of Real-Time MRI in Surgery
By: Regina E. Herzlinger and Ann Winslow
Herzlinger, Regina E., and Ann Winslow. "Ending the Fishing Expedition: The Use of Real-Time MRI in Surgery." Harvard Business School Case 196-104, October 1995.
- August 1995 (Revised January 2024)
- Supplement
Health Stop (B): Starting Up
Describes the long waiting time experienced by customers in Health Stops and asks students to specify the changes in its business model which could help solve the problem. View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Health Industry; Retail Industry
Herzlinger, Regina E. "Health Stop (B): Starting Up." Harvard Business School Supplement 196-051, August 1995. (Revised January 2024.)
- April 1995 (Revised December 2006)
- Case
Identify the Nonprofit
By: Regina E. Herzlinger and Ramona Hilgenkamp
This case presents financial statements and selected ratios for seven unidentified nonprofit organizations and asks that each set of financial information be matched with one of the following nonprofit entities: a public television station, a suburban hospital, a... View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Identify the Nonprofit." Harvard Business School Case 195-215, April 1995. (Revised December 2006.)
- April 1995 (Revised August 1995)
- Case
Empire Blue Cross and Blue Shield (A)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Mounting financial losses and increasing public scrutiny present many challenges to the board of directors of a large nonprofit health insurer. This case series presents chronologically the increasing problems of the company. View Details
Keywords: Governing and Advisory Boards; Corporate Governance; Financial Condition; Organizational Culture; Problems and Challenges; Nonprofit Organizations; Insurance Industry
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (A)." Harvard Business School Case 195-216, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (B)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (B)." Harvard Business School Supplement 195-217, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (C)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (C)." Harvard Business School Supplement 195-218, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (D)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (D)." Harvard Business School Supplement 195-219, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (E)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (E)." Harvard Business School Supplement 195-220, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (F)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (F)." Harvard Business School Supplement 195-221, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (G)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (G)." Harvard Business School Supplement 195-222, April 1995. (Revised August 1995.)
- April 1995 (Revised August 1995)
- Supplement
Empire Blue Cross and Blue Shield (H)
By: Regina E. Herzlinger and Ramona Hilgenkamp
Supplements the (A) case. Contains a denouement. View Details
Herzlinger, Regina E., and Ramona Hilgenkamp. "Empire Blue Cross and Blue Shield (H)." Harvard Business School Supplement 195-223, April 1995. (Revised August 1995.)
- February 1995
- Background Note
Health Information Industry Note
By: Regina E. Herzlinger and VJ Pappas
Herzlinger, Regina E., and VJ Pappas. "Health Information Industry Note." Harvard Business School Background Note 195-206, February 1995.
- July–August 1994
- Article
Effective Oversight: A Guide for Nonprofit Directors
Herzlinger, Regina E. "Effective Oversight: A Guide for Nonprofit Directors." Harvard Business Review 72, no. 4 (July–August 1994): 52–60.
- May 1994 (Revised February 2021)
- Background Note
Note on Reimbursement of Health Care Providers: Case-Based and Capitation Payment
By: Regina E. Herzlinger and Tom Nagle
Explains how managed care organizations use capitation as a payment method for providers. View Details
Keywords: Managed Care; Capitation; Health Care and Treatment; Insurance; Accounting; Financial Management; Health Industry; Insurance Industry
Herzlinger, Regina E., and Tom Nagle. "Note on Reimbursement of Health Care Providers: Case-Based and Capitation Payment." Harvard Business School Background Note 194-141, May 1994. (Revised February 2021.)
- spring 1994
- Article
The Quiet Revolution
Herzlinger, Regina E. "The Quiet Revolution." Public Interest (spring 1994).
- 1994
- Book
Financial Accounting and Managerial Control for Nonprofit Organizations
By: R. E. Herzlinger and D. Nitterhouse
Keywords: Nonprofit Organizations
Herzlinger, R. E., and D. Nitterhouse. Financial Accounting and Managerial Control for Nonprofit Organizations. Cincinnati: South-Western Publishing Company, 1994.
- winter 1994
- Article
The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them
Herzlinger, Regina E. "The Fundamental Forces Reshaping U.S. Health Care and How to Respond to Them." Managed Care Quarterly (winter 1994).
- June 1993 (Revised February 1994)
- Case
Three New Opportunities and the Seven Skills of Management
Keywords: Opportunities; Management; Management Practices and Processes; Management Skills; Health Industry
Herzlinger, Regina E. "Three New Opportunities and the Seven Skills of Management." Harvard Business School Case 193-187, June 1993. (Revised February 1994.)