Providing Marginal Rewards - Publications - Faculty & Research

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

sheet to provide immediate rewards to investors. Don’t nod off at this point. Agency theory is much more than just a dry concept; it has had a profound impact on the way corporations have been managed for... View Details

Keywords: by James Heskett

24 Aug 2009
Research & Ideas

SuperCorp: Values as Guidance System

What's good for General Motors may no longer be good for the country. In its place must arise a new model of the company, one that serves society as well as rewarding shareholders and employees, Kanter argues in her new book, SuperCorp:... View Details

Keywords: by Rosabeth Moss Kanter

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

the selling company's profitability. It emphasizes the collaborative aspects of buyer-seller relations over the split-the-pie aspects. The idea is to create more space between the value provided to customers and your cost. You can then... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

a fixed cost, had increased even faster than sales. Despite the tripling in sales, margins had declined by one percentage point and the company had just incurred its first loss in decades. Rather than SG&A costs being fixed or even... View Details

Keywords: by Robert S. Kaplan

17 Feb 2009
Research & Ideas

What’s Good about Quiet Rule-Breaking

department stores such practices are often tolerated. This leniency when moderately exhibited is widely seen as "good" practice, a small favor done to reward deserving employees, and as such qualifies as a moral gray zone.... View Details

Keywords: by Martha Lagace

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

provide quality products at a low price to low- and fixed-income consumers. Kmart, by contrast, couldn't seem to decide whether it was focusing on low- or middle-income consumers. What's more, it got distracted by a major foray into... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

15 Aug 2011
Research & Ideas

A New Model for Business: The Museum

Groupon's success is borne of the careful way the company presents wares to its customers: providing a very limited amount of choices at a time, along with a brief, engaging description of each offering. To that end, Weaver is exploring... View Details

Keywords: by Carmen Nobel

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

However, we also heard that restaurateurs remained steadfastly committed to their goal of nurturing and nourishing people, providing a place of succor and community in a strange new world. Our conversations with the panel and our field... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

03 Jan 2023
Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

workplace interaction. Digging requires those belonging to power-dominant groups to open up and learn more about the perspectives of marginalized groups. On a personal level, that may mean considering how one’s upbringing and environment... View Details

Keywords: by Pamela Reynolds

29 Apr 2014
First Look

First Look: April 29

academic approaches to date has provided an entirely coherent picture of the process, in part because of the contradictory models of the process that they generate. The article goes on to consider the planning processes that are involved... View Details

Keywords: Sean Silverthorne

31 Jan 2023
Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

assets or savings to protect, coverage may provide minimal benefits. Low-income drivers also may not see insurance as a great deal, since they drive less often but are rarely rewarded with lower premiums... View Details

Keywords: by Ray Kluender; Insurance

19 Oct 2009
Research & Ideas

Why Are Web Sites So Confusing?

stories. Indeed, all of these intermediaries are in the business of matching consumers with products. Trouble is, prior to visiting an intermediary, consumers are interested only in some products, which may not necessarily be the ones that yield the highest View Details

Keywords: by Andrei Hagiu & Bruno Jullien

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

accountable to senior management for employing the process regularly, and second, rewarding those who do with recognition and promotion. That is exactly what Southwest Airlines and Johnson & Johnson have done for decades. Of course,... View Details

Keywords: by Michael Beer

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

bring different people together and spur them to action.” Their reward for thinking beyond profits? These businesses tend to live a long time. In fact, on a global map, Japan stands out for corporate longevity; 40 percent of companies... View Details

Keywords: by Dina Gerdeman

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

returns than firms with less inclusive leaders, the researchers say, providing “economically meaningful evidence that investors value inclusive CEOs.” When a company exchanged a less inclusive CEO for one who brings others into... View Details

Keywords: by Pamela Reynolds

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

experiment, the researchers expected that elevated testosterone would encourage cheating. Previous studies have shown that elevated testosterone increases sensitivity to reward while decreasing sensitivity to punishment, which encourages... View Details

Keywords: by Carmen Nobel

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

Fortune 500 companies reportedly provide mentoring opportunities to new employees. Data on the effectiveness of these programs are thin, so Stanton and his colleagues sought to find out whether mentorship programs actually influence... View Details

Keywords: by Jay Fitzgerald

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

were not strong enough to prevent the growth of private labels in Europe, but they were sufficient to maintain Unilever's strong position in higher margin products. It was able to leverage knowledge of brands and products between... View Details

Keywords: by Geoffrey Jones; Consumer Products

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

that pays little attention to the well-being of society overall. The vitamin cartel provides another. Compare this type of thinking to initiatives that are designed to create value. You might remember when Nike built a training center in... View Details

Keywords: by Danielle Kost

28 Feb 2012
First Look

First Look: Feb. 28

up and reveals the actual nature of being when one is being a leader and opens up and reveals the source of one's actions when exercising leadership. And ontology's associated phenomenological methodology (explained in [2] below) provides... View Details