Publications

December 1998
Case

Casto Travel

By: Thomas J. DeLong and Susan Harmeling

Maryles Casto had the vision to build the largest travel agency in Silicon Valley, mirroring the growth pattern of the entire area. In 1997 the travel business changed dramatically as airlines chose not to pay travel agencies the fees they once did. Simultaneously, the... View Details

Keywords: Entrepreneurship; Finance; Internet and the Web; Change Management; Markets; Travel Industry

Find at Harvard

01 Sep 2011
News

Breaking Free from Fear of Change

understand the executives I talk about in this book very well because I share their predicament,” notes Tom DeLong, the Philip J. Stomberg Professor of Management Practice at HBS and the author of Flying... View Details

Keywords: Deborah Blagg; Publishing Industries (except Internet); Information

September 2001
Teaching Note

&Samhoud Service Management TN

By: Ashish Nanda, Thomas J. DeLong and Ying Liu

Teaching Note for (9-801-398). View Details

Keywords: Consulting Industry; Netherlands

March 2001 (Revised February 2004)
Case

International Profit Associates

By: Ashish Nanda, Thomas J. DeLong and Monica Mullick

Describes the work environment, systems, and processes that allow International Profit Associates (IPA) to follow a systematic four-step approach to providing advisory service to small business owners. View Details

Keywords: Organizational Structure; Business Processes; Business Model; Consulting Industry

Educators

Web

Authentic Leader Development - Course Catalog

HBS Course Catalog Authentic Leader Development Course Number 2090 Professor Thomas J. DeLong Senior Lecturer Monique Burns Thompson Fall; Q1Q2;... View Details

01 Dec 2019
News

Alumni and Faculty Books for December 2019

than 40 years of teaching and managing, and illustrates how teachers can both lift people up and let them down. In examining how to lead and teach, renowned HBS professor Thomas View Details

May 2003 (Revised May 2007)
Teaching Note

Cirque Du Soleil (TN)

By: Thomas J. DeLong and Jaan Margus Elias

Teaching Note for (9-403-006). View Details

Keywords: Entertainment and Recreation Industry

May 2003 (Revised June 2003)
Teaching Note

S.G. Cowen: New Recruits (TN)

By: Thomas J. DeLong and Jaan Margus Elias

Teaching Note for (9-402-028). View Details

Keywords: Service Industry

May 2003
Teaching Note

Harrah's Entertainment, Inc: Rewarding Our People (TN)

By: Thomas J. DeLong and Jaan Margus Elias

Teaching Note for (9-403-008). View Details

Keywords: Entertainment and Recreation Industry

November 2002
Case

Profiles of the Class of 1976

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

Educators

October 2008 (Revised June 2010)
Case

State of Emergency at Mercy Hospital

By: Thomas J. DeLong and Chirag D Shah

Dr. Scott Gabu, Chairman of the Emergency Department of the world-renowned, university-based Mercy Hospital, was deeply disturbed when he read the letter from the family of John Samson, a patient who had come to the emergency room one week earlier, that described an... View Details

Keywords: Health Care and Treatment; Knowledge Acquisition; Leadership Development; Behavior; Personal Characteristics; Health Industry

Educators

January 2004
Teaching Note

Mellon Investor Services (TN)

By: Thomas J. DeLong and Jaan Margus Elias

Teaching Note to (9-402-036). View Details

November 2002 (Revised October 2003)
Supplement

Anne F. Baird

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

November 2002
Supplement

Richard Oliva

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

November 2002
Supplement

Patricia Hughes Mason

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

November 2002
Supplement

Samuel Allston

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

November 2002
Supplement

Linda Fay Harris

Presents profiles written by six members of the HBS Class of 1976 from the 10th and 20th reunions. The six alumni represent a cross section of the class of 1976 and provide a snapshot of life at the time of the reunions. View Details

Keywords: Personal Development and Career

September 2000 (Revised November 2000)
Teaching Note

Alexander Bandelli (A) and (B) TN

By: Thomas J. DeLong and Stephanie L. Woerner

Teaching Note for (9-899-146) and (9-899-230). View Details

Keywords: Customer Focus and Relationships; Change; Real Estate Industry