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- Faculty Publications (195)
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- All HBS Web (493)
- Faculty Publications (195)
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
technology, operations, finance, etc.), different levels in the customer's organizational hierarchy, and different customer regional and line of business organizations. Customers are reached through complex overlapping means including...
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by Benson Shapiro
- 29 Jan 2013
- First Look
First Look: Jan. 29
utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S....
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Sean Silverthorne
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
family members to manage—and negotiate over—in a family business system. Issues such as dividends and reinvestment, nepotism and professionalism, loyalty to stakeholders, and organizational change are ever present; they can be tripwires...
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by John A. Davis and Deepak Malhotra
- Web
Climate Fellows | Institute for Business in Global Society
conflict to help mobilize effective business investments to create and grow markets for low-carbon technologies. Former Climate Fellows Omar Asensio Associate professor in the School of Public Policy; director of the Data Science and...
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- March 2020 (Revised August 2020)
- Case
Culture at Google
By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of...
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Keywords:
Human Resources;
Employee Relationship Management;
Recruitment;
Retention;
Resignation and Termination;
Labor;
Working Conditions;
Employment;
Labor Unions;
Wages;
Law;
Lawsuits and Litigation;
Rights;
Ethics;
Values and Beliefs;
Fairness;
Organizations;
Organizational Culture;
Mission and Purpose;
Social Psychology;
Attitudes;
Behavior;
Conflict Management;
Trust;
Motivation and Incentives;
Prejudice and Bias;
Power and Influence;
Information Technology;
Internet and the Web;
Information Infrastructure;
Society;
Social Issues;
Culture;
Civil Society or Community;
Demographics;
Diversity;
Ethnicity;
Gender;
Race;
Technology Industry;
North and Central America;
United States;
California
Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when...
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- 09 Jan 2007
- First Look
First Look: January 9, 2007
subordinates, bosses, peers, and others, all of whom make relentless and often conflicting demands. "You really are not in control of anything," says one new manager. Another misconception is that new managers are responsible...
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Martha Lagace
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
conflicts between employees’ personal and professional identities, decreasing their performance and commitment. “Employers should understand the fundamental shift in employees’ lives and recognize that they have to radically alter their...
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by Dina Gerdeman
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
change. It is true with respect to conflicts arising from the interaction of businesses with governments as well as with environmental and other nongovernmental organizations. It is true as workforces become more diverse and business...
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by Martha Lagace
- January 2021 (Revised March 2022)
- Case
Arçelik: From a Dealer Network to an Omnichannel Experience
By: Ayelet Israeli and Fares Khrais
Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in...
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Keywords:
Digital Marketing;
Bricks And Mortar;
Franchise Management;
Franchising;
Dealer Network;
Dealers;
B2B;
B2B2C;
Tradition;
Culture Change;
Cultural Adaptation;
Omnichannel;
Omnichannel Retail;
Omni-channel;
Omnichannel Retailing;
Sales Channels;
Sales Channel Development;
Channel Management;
Channels Of Distribution;
Marketplace;
Platforms;
Collaboration;
Online Channel;
Online Data;
Online Sales;
Online Shopping;
Online;
Retail;
Retailing;
Disruption;
Transformation;
Franchise Ownership;
Change Management;
Partners and Partnerships;
Consumer Behavior;
Sales;
Internet and the Web;
Marketing Strategy;
Conflict and Resolution;
Conflict Management;
Organizational Culture;
Distribution Channels;
Digital Transformation;
Digital Platforms;
Electronics Industry;
Retail Industry;
Consumer Products Industry;
Turkey
Israeli, Ayelet, and Fares Khrais. "Arçelik: From a Dealer Network to an Omnichannel Experience." Harvard Business School Case 521-067, January 2021. (Revised March 2022.)
- 18 Mar 2019
- Research & Ideas
Stuck in Commuter Hell? You Can Still Be Productive
example, finding a comfortable balance between juggling the needs of their young children along with the requests of a demanding boss. This conflict in roles can lead to burnout, guilt, and hostility both at work and at home—and, in the...
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by Dina Gerdeman
Malcolm S. Salter
Malcolm Salter has been a member of the Harvard Business School faculty since 1967. His teaching and research focus on issues of corporate strategy, organization, and governance.
In addition to teaching at HBS, he has held faculty positions at the Harvard... View Details
- 18 Oct 2011
- First Look
First Look: October 18
Organizational Forms and Community in the U.S. in 2005 Authors:Glenn R. Carroll and Magnus Thor Torfason Publication:City & Community 10, no. 1 (March 2011) Abstract Recent sociological theory and research highlights food, drink, and...
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Sean Silverthorne
- 19 Sep 2005
- Research & Ideas
Rethinking Company Loyalty
Few business leaders would deny the importance of organizational loyalty; perhaps fewer still believe they can achieve it the way they once did. After all, the lifetime contract expired long ago, and your people—especially your best...
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by Lauren Keller Johnson
- Web
Frequently Asked Questions | HBS Online
academic webinars, a Harvard Gmail account, and education tax credit and loan deferments. Does HBS Online restrict enrollment for citizens/residents of countries in geopolitical conflict with the United States or its allies? Harvard...
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- December 1997 (Revised October 2006)
- Case
Merck Sharp & Dohme Argentina, Inc. (A)
By: Lynn S. Paine and Hal Hogan
Describes the efforts of the new managing director of Merck's subsidiary for Argentina, Uruguay, and Paraguay to transform the organization and its culture. Focuses on a critical decision: whether to offer the son of a high-ranking official in the government's national...
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Keywords:
Business or Company Management;
Ethics;
Decision Making;
Organizational Change and Adaptation;
Organizational Culture;
Leadership;
Cross-Cultural and Cross-Border Issues;
Conflict of Interests;
Argentina;
Uruguay;
Paraguay
Paine, Lynn S., and Hal Hogan. "Merck Sharp & Dohme Argentina, Inc. (A)." Harvard Business School Case 398-033, December 1997. (Revised October 2006.)
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at...
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by Kristen Senz
- May 2016
- Case
Seaside Organics
By: Howard H. Stevenson and Alisa Zalosh
This case follows Sara Norton, a soccer player-turned-serial entrepreneur, as she transforms Seaside Organics from a fledgling startup into an $89 million company. Informed by the successes and failures of her first organics venture, WellBar, Norton tries to balance...
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Keywords:
Business Growth and Maturation;
Organizational Structure;
Personal Development and Career;
Entrepreneurship;
Personal Characteristics;
Business Startups;
Business Strategy;
Conflict and Resolution;
Agriculture and Agribusiness Industry
Stevenson, Howard H., and Alisa Zalosh. "Seaside Organics." Harvard Business School Brief Case 916-526, May 2016.
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
of a long-term interest (i.e., I won't have that cookie today because I can see that I will regret it down the road). In the area of social interaction, the impartial spectator allows us to see things from another's perspective rather than to be blinded by our own...
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by Ann Cullen
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in...
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