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  • 19 Feb 2008
  • Research & Ideas

Radical Design, Radical Results

sort of research process and then launches products based on its findings. Wait and see. The company allows others to experiment with various products, observes what is most successful, and reacts accordingly. In Verganti's study of the... View Details
Keywords: by Julia Hanna; Consumer Products
  • 24 Jul 2000
  • Research & Ideas

Value Maximization and Stakeholder Theory

critical functions are part of the competitive and organizational strategy of any team or organization. Adopting value creation as the scorekeeping measure does nothing to relieve us of the responsibility to do all these things and more in View Details
Keywords: by Michael C. Jensen
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

listen to or act upon them. An introverted leader, on the other hand, is more likely to listen to and process the ideas of an eager team. But if an introverted leader is managing a bunch of passive followers, then a staff meeting may... View Details
Keywords: by Carmen Nobel
  • Web

Entrepreneurship - Faculty & Research

specialists—an "operating team" that is an order of magnitude larger than that of any other VC firm. Furthermore, the operating team aims to not only assist a16z portfolio companies, but also to be broadly helpful to all parties in the... View Details
  • 10 Jan 2024
  • Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

If you’ve recently ordered food or coffee on an app, you’re probably familiar with the prompt to tip your barista, delivery driver, or sandwich maker. Or even more commonly, when ordering at a casual dining... View Details
Keywords: by Anna Lamb, Harvard Gazette
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • Web

Tools & Training - Alumni

important aspects of work or life that need to be attended to, in order to feel fulfilled and truly successful. Key Job Search Worksheet In coaching appointments and surveys, alumni report they consider many key features when developing... View Details
  • Web

HBS - The year in Review

procession to Harvard Yard with Harvard University President, Lawrence Bacow. Afterward, graduates crossed the stage at HBS and celebrated with their families and friends. Commencement Press Release Dean’s Awards Four members of the HBS... View Details
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

the concept's basic principles before each manager adopted a project in order to implement this new approach to software services. Of the projects, 8 out of 10 showed greater than 10 percent improvement in efficiency. “Some people think... View Details
Keywords: by Julia Hanna; Computer
  • 04 Sep 2013
  • What Do You Think?

How Relevant is Long-Range Strategic Planning?

the pace of change it can also be cleverly leveraged to facilitate an iterative, evergreen process of strategy formulation and implementation." David Wittenberg added, "Strategic planning, especially long-term strategic... View Details
Keywords: by James Heskett
  • Web

Policies - MBA

Application Process Policies Connect with Us Sign up College Students Who Are We Looking For? Class Profile Application Process 2+2 Program International Applicants Reapplicants Policies Need-based... View Details
  • August 2009
  • Case

The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co.

By: Willy C. Shih, Chen-Fu Chien, Chintay Shih and Jack Chang
When L.C. Tu receives an emergency order, he is confronted with a range of production scheduling choices, each of which has unique costs and trade-offs. The case was designed to help students understand job-shop style production and the impact of disruptions and... View Details
Keywords: Disruption; Customer Relationship Management; Decision Choices and Conditions; Cost; Order Taking and Fulfillment; Production; Semiconductor Industry; Taiwan
Related
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

important predictor of product performance, product variety, process flexibility and industry evolution. We explore this relationship in the software industry by use of a technique called Design Structure Matrices (DSMs), which allows us... View Details
Keywords: Martha Lagace
  • Web

Human Behavior & Decision-Making - Faculty & Research

The seeming randomness by which spontaneous thoughts arise might give people good reason to dismiss them as meaningless. We suggest that it is precisely the lack of control over and access to the processes by which they arise that leads... View Details
  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

of Maine by Colgate—to ascertain what is distinctive about the merger process and to analyze the elements critical to success. We develop suggestions about how other companies considering similar arrangements might best manage the View Details
Keywords: Martha Lagace
  • Web

2023 Reunion Presentations - Alumni

measure of company returns but are deeply flawed. We propose an alternative measure that isolates operational performance from financial engineering, titled Core Operating Shareholders Returns (COSRs). In the process of disentangling... View Details
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

Amit Seru Abstract—We examine whether firms have an informational advantage in selecting arbitrators in consumer arbitration as well as the impact of the arbitrator selection process on outcomes. We collect data containing roughly 9,000... View Details
Keywords: Dina Gerdeman
  • 06 Feb 2007
  • First Look

First Look: February 6, 2007

the new product, taking into account the novel aspects of the RKS guitar. Alternatively, the company could find a marketing partner or license its novel design to a bigger player. Rich in descriptions of consumer behavior that enable a discussion of the View Details
Keywords: Martha Lagace
  • 08 Dec 2015
  • First Look

December 8, 2015

and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe customers (customer transparency) not... View Details
Keywords: Sean Silverthorne
  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

foreknowledge and/or control. Experiment 4 indicates that effects of indirect agency result from a failure to automatically consider the potentially dubious motives of agents who cause harm indirectly. Download the paper: http://www.hbs.edu/research/pdf/09-012.pdf... View Details
Keywords: Sean Silverthorne