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Show Results For
-
All HBS Web
(7,194)
- People (50)
- News (2,514)
- Research (3,395)
- Events (12)
- Multimedia (12)
- Faculty Publications (1,778)
- December 2016
- Supplement
Ron Johnson: A Career in Retail
This is a video supplement, to be used when teaching the Ron Johnson case. See abstract:
In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected for his... View Details
In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected for his... View Details
Keywords:
Leadership;
Leadership Development;
Legal Industry;
Procurement;
Professional Service Firms;
Pricing;
Competition;
Organizational Behavior;
Change Management;
Innovation Leadership;
Situation or Environment;
Failure;
Management Teams;
Brands and Branding;
Retail Industry;
United States
Raffaelli, Ryan, Joshua D. Margolis, and Das Narayandas. "Ron Johnson: A Career in Retail." Harvard Business School Multimedia/Video Supplement 417-704, December 2016.
- Web
Connecting Remotely to WRDS on Windows - Research Computing Services
Technical How-To’s & Notes Technical How-To’s & Notes Connecting Remotely to WRDS on Windows 1. STATA Members of the Harvard Business School community can access the WRDS platform via Stata. Stata connects to WRDS through ODBC, a standard...
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- 11 Jan 2024
- Blog Post
My Summer of Joy with the National Parks Service
This article was originally published by HBS Recruiting: Insights & Advice. Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as View Details
- 22 Oct 2021
- Blog Post
Video Blog: My Experience with Career Services at HBS
View Video TRANSCRIPT Xonana Scrubb: So my first touchpoint with career services was right in the beginning of the school year. I came into school with an exploding job offer. Not something I particularly recommend, but it was View Details
- Summer 2013
- Article
Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden
By: H. David Sherman and Joe Zhu
Just as sports teams have increasingly relied on rigorous quantitative analyses, so have many businesses. In particular, a growing number of service organizations have been investigating the use of a sophisticated linear programming technique called DEA, or data...
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Sherman, H. David, and Joe Zhu. "Analyzing Performance of Service Organizations: Balanced Benchmarking Can Identify Best Practices That Are Often Hidden." MIT Sloan Management Review 54, no. 4 (Summer 2013): 37–42.
- Web
My Summer of Joy with the National Parks Service - Recruiting
Insights & Advice 04 Dec 2023 My Summer of Joy with the National Parks Service Rhea Choudhury Author MBA Students tag Nonprofit / Government Student & Alumni Stories Summer Internships Hi all, my name is Rhea! I was lucky enough to work...
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- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing....
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Keywords:
Job Cuts and Outsourcing;
Medical Specialties;
Health Care and Treatment;
Customer Focus and Relationships;
Learning;
Customer Satisfaction;
Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- Web
HBSGrid Project Directory Space Notifications - Research Computing Services
result in a loss of data. As you work, please regularly check your space usage. To check the amount of space you are currently using in a project directory enter this command...
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- February 2016
- Teaching Note
Advanced Leadership Pathways: General Gale Pollock and Services for the Vision Impaired
By: Rosabeth M. Kanter, Tessa Natanay Hamilton and Ai-Ling Jamila Malone
Following a successful military career as an Army Nurse, achieving rank as Major General, becoming the first female Acting Surgeon General of the Army, and the 22nd Chief of the Army Nurse Corps, Pollock developed a vested interest in improving the lives of the...
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Keywords:
Health
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support Services (TSS) in particular,...
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- Web
Changing Permissions on the HBSGrid - Research Computing Services
drive mapped to the drive in grid storage. The person listed as 'owner' of a file (e.g., jharvard ) is the only person who can change the permissions. Owner Permission To change the permissions on the file...
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- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have...
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Keywords:
Experience and Expertise;
Customer Focus and Relationships;
Learning;
Health Care and Treatment;
Service Delivery;
Performance Improvement;
Quality;
Groups and Teams;
Cooperation;
Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 22 Nov 2022
- News
Merlin Entertainments Taps Scott O’Neil as CEO
Photo credit: Philadelphia 76ers; Merlin Entertainments Scott O’Neil (MBA 1998), former CEO of Harris Blitzer Sports & Entertainment, was recently named CEO of the UK-based theme park company Merlin Entertainments, the Wall Street Journal reported recently. The Journal...
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- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing....
View Details
Keywords:
Experience and Expertise;
Learning;
Health Care and Treatment;
Job Cuts and Outsourcing;
Knowledge Acquisition;
Volume;
Performance Productivity;
Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- March 2015
- Teaching Note
McKinsey & Co.—Protecting its Reputation (A) and (B)
By: Jay Lorsch and Emily McTague
McKinsey & Co—Protecting its Reputation (A&B) is a field case written from the perspective of the Firm's Managing Director Dominic Barton. The two cases describe the actions McKinsey & Co took to protect the firm's reputation after the Rajat Gupta matter.
The... View Details
The... View Details
Keywords:
Consulting Firms;
Leadership & Corporate Accountability;
Leadership And Change Management;
Leadership And Managing People;
Leading A Global Business;
Corporate Culture;
Professional Service Firms;
Professional Service Firm;
Leadership;
Corporate Accountability;
Corporate Governance;
Organizational Culture;
Organizational Change and Adaptation;
Consulting Industry;
United States
- 30 Jan 2018
- News
Four Alumni Named as Presidential Leadership Scholars
Four HBS alumni are among 59 individuals selected as Presidential Leadership Scholars (PLS) in the program’s fourth year. PLS brings a diverse group of leaders together to collaborate View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
opportunity it presented. “We, as a college, felt like, ‘This gift has just been handed to our institution, our students, and our state, so let’s get after it.’” Since the introduction of Rhode Island...
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Keywords:
Jennifer Gillespie
- Web
Saving Plots & Images in R - Research Computing Services
view the files as you would any other. For further information on either option, please visit https://hbs-rcs.github.io/hbsgrid-docs/syncfiles/ Example Working Code The following code will generate a...
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- 29 Apr 2013
- Working Paper Summaries
Exclusive Preferential Placement as Search Diversion: Evidence from Flight Search
- 2014
- Case
Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County
By: F. Warren McFarlan, Siqun Yang and Meihua Shen
Microfinance is introduced into China in the 1990s. It had gone through 3 phases since the beginning, namely the pilot phase when all Microfinance practices are sponsored by charity funds based on projects, the promotion phase when the government subsidized some...
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McFarlan, F. Warren, Siqun Yang, and Meihua Shen. "Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County." 2014.