Show Results For
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All HBS Web
(10,488)
- Faculty Publications (2,561)
Show Results For
-
All HBS Web
(10,488)
- Faculty Publications (2,561)
- Research Summary
Overview
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- Article
Paradise Lost (and Restored?): A Study of Psychological Safety over Time
- Forthcoming
- Article
Proxy Advisory Firms and Corporate Shareholder Engagement
- Research Summary
Recent Strategies in the U.S. Grocery Industry
- 2024
- Article
Reducing Prejudice with Counter-stereotypical AI
- Research Summary
Research Summary
- Research Summary
Service Excellence by Design
- Teaching Interest
Short Intensive Program (SIP): Effective Strategic Philanthropy
- Research Summary
Sovereign Debt as a Contingent Claim: A Quantitative Approach (joint with Fabio Kanczuk)
- Teaching Interest
Strategy and Technology
The Strategy and Technology elective course explores the unique aspects of creating effective strategies for technology-intensive businesses.
- What strategies win in markets with network effects?
- How can technology be... View Details
- Teaching Interest
Technology and Operations Management
- Teaching Interest
Technology and Operations Management
- Research Summary
The Commercialization of Internet Infrastructure
Why did commercial Internet service initially develop in some geographical areas and not others? What determines the success of businesses? What determines the value of Internet services? The research stream developed the first analysis of the Internet access... View Details
- Forthcoming
- Book
The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create
NFTs aren’t just pictures on the internet, or a fad that has come and gone. Rather, they’re a new technology for creating digital assets and... View Details
- Research Summary
The Role of Information Technology in the Provision of Services
- Research Summary
The Servicification of the U.S. Economy: The Role of Startups versus Incumbent Firms
- Research Summary
The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
- Teaching Interest