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- All HBS Web
(3,576)
- People (2)
- News (421)
- Research (2,783)
- Events (10)
- Multimedia (26)
- Faculty Publications (2,153)
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- 08 Jul 2014
- First Look
First Look: July 8
retirement crisis in the wake of the dot-com crash, when companies in major industries went bankrupt in large part because of their inability to meet their pension obligations. The result was an acceleration of America's shift away from... View Details
Keywords: Carmen Nobel
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
2020. One was helping a billion people have a healthier diet and better hygiene. A second was raising the incomes of more than half a million small-holder farmers and small-scale distributors by bringing them into Unilever’s supply chain.... View Details
Keywords: by Martha Lagace
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
expertise in the new composite materials being used in the airframe, integrating their work with other partners developing complementary technologies. Indeed, this type of project could never get off the ground without the ability to collaborate effectively. Q: Are... View Details
Keywords: by Sean Silverthorne
- 09 Feb 2016
- First Look
February 9, 2016
sought to market value-added shellfish products in a traditionally commodities-based industry, while facing supply uncertainties and regulatory, environmental, and foreign exchange challenges. Clearwater harvested lobsters, clams,... View Details
Keywords: Sean Silverthorne
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
issues. This should help big business seeking global markets. At the same time, Biden’s proposals to “build back better—in America” and ensure investment in technology and innovation in all 50 states will provide a shot in the arm for SMEs and give larger companies a... View Details
Keywords: by Dina Gerdeman
- November 2019 (Revised September 2022)
- Case
TripAdvisor: An Itinerary for Growth
By: Jeffrey F. Rayport, Spencer Rascoff and Susie L. Ma
In 2019, TripAdvisor was one of the best-known and most-trafficked online travel sites. For nearly 20 years, its founder and CEO Steve Kaufer had steered TripAdvisor through many phases of growth and profitability, but recently the company’s growth had started to slow.... View Details
Keywords: Business Growth and Maturation; Decision Making; Business or Company Management; Growth Management; Innovation and Invention; Brands and Branding; Operations; Customer Value and Value Chain; Information Technology; Travel Industry; Massachusetts
Rayport, Jeffrey F., Spencer Rascoff, and Susie L. Ma. "TripAdvisor: An Itinerary for Growth." Harvard Business School Case 820-039, November 2019. (Revised September 2022.)
- February 2003 (Revised March 2007)
- Case
Internet Customer Acquisition Strategy at Bankinter
By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem
Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details
Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain
Martinez-Jerez, Francisco de Asis, V.G. Narayanan, and Lisa Brem. "Internet Customer Acquisition Strategy at Bankinter." Harvard Business School Case 103-021, February 2003. (Revised March 2007.)
- 22 May 2012
- First Look
First Look: May 22
serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number of structural changes that forced an... View Details
Keywords: Sean Silverthorne
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
and set the next industry standard. While a 1.3" disk drive would be the smallest drive in the world (about the size of two postage stamps), it would drastically underperform the 2.5" drives in terms of cost per megabyte and... View Details
- March 2015
- Teaching Note
CVS Health: Promoting Drug Adherence
Email mking@hbs.edu for a courtesy copy.
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords: Medication Adherence; Affordable Care Act (ACA); Marketing Strategy; Communication Strategy; Customer Value and Value Chain; Decisions; Health Care and Treatment; Goals and Objectives; Resource Allocation; Marketing Communications; Consumer Behavior; Measurement and Metrics; Service Delivery; Behavior; Motivation and Incentives; Social Issues; Information Technology; Value Creation; Health Industry; Health Industry; Health Industry; Health Industry; Health Industry; United States
John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Teaching Note 515-086, March 2015. (Email mking@hbs.edu for a courtesy copy.)
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
investors, could provide this commitment mechanism. Common ownership of competitors within industries and long-time horizons in ownership of shares are key characteristics for investors that could act as stewards of the commons. Social... View Details
Keywords: Dina Gerdeman
- 28 Jul 2015
- First Look
First Look: July 28, 2015
reviews. Third, chain restaurants-which benefit less from Yelp-are also less likely to commit review fraud. Fourth, when restaurants face increased competition, they become more likely to receive unfavorable fake reviews. Using a separate... View Details
Keywords: Carmen Nobel
- 25 Mar 2014
- First Look
First Look: March 25
networks or manufacturers to procure goods across complex global supply chains. These standards-shaped by standard-setting organizations (SSOs) and participating engineers, academics, lawyers, and executives-in turn shape how new... View Details
Keywords: Sean Silverthorne
- January 2018
- Teaching Note
Suominen Wipes the Slate Clean
By: Boris Groysberg, Kalle Heikkinen, Michael Norris and James Barnett
In 2016, after successfully turning around Finnish nonwovens manufacturer Suominen, CEO Nina Kopola faces a decision on the company’s strategy moving forward. View Details
- 18 Sep 2018
- First Look
New Research and Ideas, September 18, 2018
organizations prefer to diversify into product categories with three features: high levels of fit with the organization’s current clients, campaigns, and strategies; appealing market features, defined as highly integrated, predictable, low-risk View Details
Keywords: Dina Gerdeman
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
Regina Herzlinger is not afraid to call them as she sees them. And what she sees looking at the American health care industry is a bunch of killers. Not only are hospitals, insurers, employers, Congress, and academics killing health care,... View Details
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
- 25 Mar 2013
- Research & Ideas
How Chapter 11 Saved the US Economy
changes that have revolutionized their use in practice. He contends that both serve the US economy by helping troubled companies stay viable by giving them time to find new financing, renegotiate unfavorable leases and supply contracts,... View Details
- 12 Aug 2008
- Op-Ed
Google-Yahoo Ad Deal is Bad for Online Advertising
through an auction, it does not set prices. See, e.g., Larry Page's May 2008 remarks to C|NET: "AdWords is an auction. We're not setting prices. Auctions are determined by supply and demand." 1 I disagree. Google controls a... View Details
- 26 Feb 2008
- First Look
First Look: February 26, 2008
deliver manpower and supplies overseas, Kaiser, who had never built a ship before, rose to the challenge and successfully directed the construction of thousands of Liberty ships. These merchant vessels gave the U.S. Navy the overwhelming... View Details
Keywords: Martha Lagace