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  • January 1995 (Revised January 1995)
  • Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

By: James L. Heskett
Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details
Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America
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  • 18 Aug 2020
  • Blog Post

4 Ways to Make Your Company Conversations Count

recruiting, below are four ways to effectively engage with students during your Company Conversations this year. Implement these best practices and you may find you never want to go back to presentation-style recruiting! Post Materials in Advance Company Conversations... View Details
Keywords: All Industries
  • July 1987 (Revised October 1995)
  • Case

Phillips 66: Controlling a Company Through Crisis

By: Lynda M. Applegate
The downstream operations subsidiary of a major U.S. petroleum company is faced with major restructuring decisions and responds by developing an Executive Information System (EIS) which allows for increased responsiveness, wider span of control, and higher levels of... View Details
Keywords: Restructuring; Information Management; Governance Controls; Organizational Design; Crisis Management; Communication; Management Teams; Growth Management; Mining Industry; Mining Industry; United States
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  • 19 Nov 2019
  • Op-Ed

Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech

In late August, the Apple Card debuted with a minimalist look and completely “no fee” model, creating a frenzy of anticipation. Millions signed up to be alerted for the release. Designed to boost traffic to its slow-to-be-adopted Apple... View Details
Keywords: by Karen G. Mills; Financial Services
  • 11 Aug 2003
  • Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

customers? A: The final chapter of my book explores how this can be done. Essentially, I show how some companies have abandoned their efforts to understand exactly what products their customers want and have instead equipped them with tools to View Details
Keywords: by Wendy Guild
  • 01 Aug 1998
  • News

Spring Reunions: Milestones and Memories

as the "crown prince of a Swiss industrial dynasty," Ernesto Bertarelli took over as CEO of his father's company, the Ares-Serono Group, right after graduating from HBS. It was a natural progression: his father, Fabio Bertarelli, had... View Details
Keywords: Eileen K. McCluskey
  • 05 Jan 2022
  • News

Untapped Potential

technologies and providing services that are designed to improve water management worldwide. Already, the fund has invested more than $9 million in 12 companies that address such pressing problems as flood tracking, water waste and reuse,... View Details
  • 22 Oct 2013
  • News

Pulling the Plug

decades of his career, he cofounded and ran Brooktrout, growing it to a $150-million-a-year company that designed voicemail systems when everyone else was still using cassettes. After retiring, he became CEO of Groove Mobile, the first... View Details
Keywords: Francis Storrs; Telecommunications; Information; Electric Power Generation, Transmission, Distribution; Utilities; Management, Scientific, and Technical Consulting Services; Professional Services
  • 27 Feb 2024
  • Blog Post

Fighting Cancer with a Novel Cell Therapy: Ananya Zutshi (MS/MBA '21)

pursue a Ph.D. However, she now knew that she likely needed another advanced degree to be a decision maker in an industry like pharma/biotech. Zutshi joined the second-ever cohort of students in the MS/MBA in Engineering Sciences degree... View Details
  • 01 Mar 2013
  • News

Opening the Door

month, reviewing the numbers. I learned a lot about medicine that way. Wasn't your husband also in the health-care industry at the time? Yes. Under a push for funding from President Nixon, there had started to be more research and... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management
  • 19 Jan 2021
  • Blog Post

2+2 Where Are They Now Spotlight: Marc Duranteau (MBA 2019)

the US. Did 2+2 change your path or alter your post-undergraduate plans? No, I stuck to my original plans. However, the 2+2 program gave me the self-confidence to take more risks on my first assignment as a project manager. The French manufacturing View Details
  • 26 Apr 2011
  • News

BioMine Strikes Gold

Contest. BioMine uses existing scaled-up mining industry technologies to capture value from the 40 million tons of "e-waste" that is landfilled or incinerated annually around the world. (Watch Bradoo explain the concept behind BioMine.)... View Details
Keywords: Mining (except Oil and Gas); Mining; Management, Scientific, and Technical Consulting Services; Professional Services
  • February 1998
  • Case

Lyondell Petrochemical Company

By: Jay W. Lorsch and Daniel P. Erikson
In August 1994, Lyondell Petrochemical Co.'s corporate parent and largest single shareholder effectively shed its stock, resulting in the resignation of 5 of its 11 directors. The remaining outside directors immediately acted to overhaul the executive compensation plan... View Details
Keywords: Corporate Governance; Governing and Advisory Boards; Executive Compensation; Design; Business or Company Management; Management Teams; Mining Industry
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  • March 2017
  • Case

Swagbucks

By: Jeffrey F. Rayport and Matthew G. Preble
In early 2016, Chuck Davis, chairman and CEO of Prodege LLC, parent company of the brand promotion business Swagbucks, and Josef Gorowitz, Prodege’s founder and president, must decide whether to acquire MyPoints, a competitor to Swagbucks, after the company’s... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Technology; Online Technology; Internet; Transition; Leadership; Web Services Industry; Web Services Industry; United States
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  • March 2008
  • Article

Market Reactions to Export Subsidies

By: M. A. Desai and James R. Hines Jr.
This paper analyzes the economic impact of export subsidies by investigating stock price reactions to a critical event in 1997. On November 18, 1997, the European Union announced its intention to file a complaint before the World Trade Organization (WTO), arguing that... View Details
Keywords: Economic Systems; Trade; Development Economics; Financial Markets; Profit; Taxation; Volume; Value Creation; Market Design; Business Subsidiaries; Utilities Industry; Utilities Industry; Europe; North and Central America
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  • 01 Feb 1997
  • News

Doing It Your Way

is certainly not the only game in town for startup hopefuls. The medical-device and biotechnology industries also lure people eager to create their own businesses, as do many of the areas that attracted entrepreneurs a decade ago. Of the... View Details
Keywords: Marguerite Rigoglioso (profiles by Linda Goodspeed, Elaine Gottlieb, Nancy O. Perry, and Judith A. Ross)
  • Web

Harvard Business School and Polaroid - Edwin H. Land & Polaroid | Harvard Business School

as by his words.” George E. Bates, "Polaroid Corporation," Harvard Business School Case 246-006, 1948 87 Edwin Land identified the intersection of science and art as the cornerstone of his research-based industrial enterprise, which began... View Details
  • 13 Oct 2016
  • News

Adding Muscle to the Fight Against Disease

Cytokinetics, Inc., a South San Francisco–based company that focuses on treatments for debilitating diseases that compromise muscle function, such as amyotrophic lateral sclerosis (ALS), heart failure, and spinal muscular atrophy. Compounds in the pipeline at... View Details
Keywords: Deborah Blagg
  • 08 Jun 2010
  • First Look

First Look: June 8

empirical lacuna, we have developed a research program to measure the internal organization of firms—including their decentralization decisions—across a large range of industries and countries. Enamored with Scale: Scaling with Limited... View Details
Keywords: Martha Lagace
  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

different types of physicians. By understanding the dynamic effect of sales calls across heterogeneous physicians, we provide guidance on the design of optimal call patterns for route sales. The findings reveal that the long-term... View Details
Keywords: Dina Gerdeman