Supply Chain Industries - Publications - Faculty & Research

April 1984
Supplement

Johnson & Johnson (A): Philosophy & Culture, James Burke, Video

By: Francis Aguilar

James Burke, chairman and CEO of Johnson & Johnson, discusses the company's philosophy and culture, with particular emphasis on the significance of the Credo. View Details

Keywords: Organizational Culture; Values and Beliefs; Mission and Purpose; Management Teams; Pharmaceutical Industry; Pharmaceutical Industry; Pharmaceutical Industry

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27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

watches, especially the stainless-steel sports models, had dramatically increased, resulting in a supply shortage worldwide. This case study examines the high-end watch industry and discusses an... View Details

20 Mar 2000
Research & Ideas

No Place Like Home: America’s Housing Crisis and Its Impact on Business

supply by a record 5.3 million units. Harvey with two young beneficiaries of affordable housing. (photo: courtesy Bart Harvey) "Affordable housing is a problem that increasingly affects companies and employers, as well as the overall... View Details

Keywords: by Garry Emmons; Construction; Real Estate

2011
Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan

This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe

Citation

February 2006
Case

Millions of Customers and the Search for a Business: the Challenge of IRC-Hispano

Like many online services, IRC-Hispano, the world's largest Spanish-language chat organization, has many customers but sees few revenues. As an association, its structure presents many limitations and hurdles to overcome involving investing in technology platform... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Digital Platforms; Technology Adoption; Internet and the Web; Organizational Structure; Technological Innovation; Revenue; Web Services Industry; Web Services Industry; Spain

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01 Aug 2017
First Look

First Look at New Research and Ideas, August 1

processes. We describe a property-rights model of firm boundary choices along the value chain that generalizes Antràs and Chor (2013). To assess the evidence, we construct firm-level measures of the upstreamness of integrated and... View Details

Keywords: Sean Silverthorne

September 2010 (Revised August 2013)
Case

Liza Davis and the Bargain Hunting Customer

By: Francisco de Asis Martinez-Jerez and Lisa Brem

Liza Davis, an upscale women's fashion retailer, is reeling from worldwide recession and lower demand. Should the company target the fast-growing bargain hunter segment or hold the line on price discounts to preserve their brand image? Customer profitability... View Details

Keywords: Competitive Strategy; Price; Product Positioning; Customer Value and Value Chain; Business Cycles; Financial Crisis; Profit; Knowledge Use and Leverage; Fashion Industry; Fashion Industry

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24 Feb 2014
Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

500,000 listings and counting. (By way of comparison, hotel industry giant Marriott offers around 530,000 rooms worldwide.) Airbnb, which has been valued at roughly $2.5 billion, recently closed a $200 million round of financing,... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Advertising

15 Feb 2011
First Look

First Look: Feb. 15

considered so basic that, regardless of culture, they are accepted as public responsibilities. However, for the low-income populations in developing countries, which constitute the majority of the world, access to these takes place through cash markets, which often... View Details

Keywords: Sean Silverthorne

15 Apr 2014
First Look

First Look: April 15

response to changes in global supply and to better meet the needs of a new multi-channel retail environment. The case, set in late 2013, covers the development of Tesco Group Food and identifies future opportunities and challenges.... View Details

Keywords: Sean Silverthorne

23 Jun 2015
First Look

First Look: June 23, 2015

system, and, second, an understanding of the industry architecture in which the technical system is embedded. Although these tools involve disparate bodies of knowledge, they must be used in tandem to achieve maximum effect. Dynamic... View Details

Keywords: Sean Silverthorne

07 Apr 2009
First Look

First Look: April 7, 2009

sold by knowledgeable associates, The Home Depot became a destination place for customers in need of anything from shovels to a new kitchen sink or supplies to use in recovering from a hurricane or flood. Disasters are thus both a source... View Details

Keywords: Martha Lagace

November 2007
Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta

In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details

Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry

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04 Aug 2014
Op-Ed

Why Small-Business Lending Is Not Recovering

and residential real estate, which represent two-thirds of the assets of small-business owners and are often used as collateral for small-business loans, were decimated during the financial crisis. On the supply side, banks remain more... View Details

Keywords: by Karen Mills; Banking; Financial Services

29 Jun 2010
First Look

First Look: June 29

fund manager assesses investment prospects in Mexico City in the context of a major water supply and distribution crisis facing one of the world's largest cities. Can the investment manager understand the water problems so she can make a... View Details

Keywords: Martha Lagace

05 Sep 2012
First Look

First Look: September 5

facilitating face-to-face interactions can provide information that impacts the formation of scientific collaborations. Download the paper: http://www.hbs.edu/research/pdf/13-023.pdf Risky Business: The Impact of Property Rights on Investment and Revenue in the Film... View Details

Keywords: Sean Silverthorne

06 Feb 2007
First Look

First Look: February 6, 2007

depression, led to a crisis in the industry. Nonetheless, the pioneering group of forecasters shaped the core problems, and invented many of the techniques, that influenced the maturation of the industry in the decades that followed.... View Details

Keywords: Martha Lagace

February 2022 (Revised September 2022)
Case

Lilium: Preparing for Takeoff

By: Navid Mojir, Vincent Dessain, Mette Fuglsang Hjortshoej and Emer Moloney

Lilium is a German company focused on developing electric vertical takeoff and landing vehicles (eVTOLs) that can be used to offer air taxi services. The company went public in September 2021 through a special purpose acquisition company (SPAC) deal, raising more than... View Details

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14 Feb 2017
First Look

First Look at New Research: February 14

Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/517059-PDF-ENG Harvard Business School Case 417-042 Lenovo to Buy IBM PC: Integration Challenges In December 2004, Chinese computer manufacturer Lenovo announced its purchase of IBM’s PC division. At the... View Details

Keywords: Sean Silverthorne

March 2022 (Revised July 2022)
Case

Nexleaf Analytics: Saving the World Using the Internet of Things

By: Frank Nagle

In 2019, a decade after co-founding Nexleaf Analytics, CEO Nithya Ramanathan faced an important decision that would impact the ability of the small, but growing, not-for-profit organization to thrive for another decade. Their sensor technologies and big data analytics... View Details