Internet Service Provider - Publications - Faculty & Research

01 Oct 2000
News

Q & A: Bain & Company's Thomas J. Tierney

called eVolution with venture capital firm Kleiner Perkins and buyout specialists Texas Pacific Group. This new partnership focuses on traditional corporations that are interested in spinning off new Internet businesses. And we've... View Details

Keywords: Peter K. Jacobs; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Dec 2000
News

Latin America's Decade

total Internet e-commerce activity will range from $5 billion to $8 billion by 2003. The purpose of Leonel Azuela's Quaxar e-consulting service is to bring comprehensive View Details

Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

24 Apr 2014
News

Cash flow struggles can take down a company or spark ideas that transform an industry

hospitals, and patients were hurting athenahealth’s bottom line. Bush shifted the company’s focus from clinical care to Internet billing and information processing, and athenahealth now provides cloud-based... View Details

Profile

Frank Spencer

dramatic increase in personnel. "We had an incredible staff in place," he explains. "The team just needed a coach to get them organized to run the right plays." He cites HBS for providing that know-how, and more:... View Details

Keywords: Services; Services

01 Feb 2001
News

Ready for Take-Off

WorldClinic, Inc., a "virtual ER," providing U.S.-quality health-care services to Americans traveling abroad. Cynthia A. Fisher (MBA '90) of ViaCell, Inc., which combines the banking of stem cells from... View Details

Keywords: Spingboard

04 Oct 2004
Research & Ideas

Start to Measure Your E-commerce Success

e-commerce strategy. These analyses ensure that each unit is making a contribution to the e-commerce initiative and improving corporate profitability. Additionally, these metrics can be used to provide a gap analysis that permits managers... View Details

Keywords: by Marc J. Epstein

04 Jun 2001
Research & Ideas

RealNetworks, CNET, and Judo Strategy

opportunities to do new things that would otherwise be impossible," he continued, "all the while providing organizations with the power to personalize their services and create communities in... View Details

Keywords: by Jim Aisner

Henry Taub

Taub took a back-office, manual operation and turned it into a successful business proposition. In starting ADP, he concentrated on providing payroll services for small businesses and for financial View Details

Keywords: Services

01 Apr 2000
News

The World at a Click

Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel content and bolstered by distribution relationships with... View Details

Keywords: Margie Kelly

2001
Book

e-Commerce

By: Jeffrey F. Rayport and Bernard J. Jaworski

Keywords: Marketing, Technology, Digital, Services, And Strategy; Strategy; Internet and the Web; Service Delivery; Marketing

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2002
Book

Introduction to e-Commerce

By: Jeffrey F. Rayport and Bernard J. Jaworski

Keywords: Marketing, Technology, Digital, Services, And Strategy; Strategy; Internet and the Web; Service Delivery; Marketing

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01 Jun 1999
News

Where Main Street Meets Wall Street

have made an important contribution to both the democratization and the strengthening of the American economy," says HBS professor Jay O. Light, an expert on the financial services industry. And now, according to Light and other... View Details

Keywords: Garry Emmons

Web

Privacy - HBS Working Knowledge

this site. Personal information is information associated with a user's name or personal identity. We are providing this policy below so that you may understand the terms and conditions associated with the provision of any personal... View Details

Kenneth T. Wessner

Wessner landed ServiceMaster’s first hospital services contract that became the foundation for the company’s rapid growth. ServiceMaster eventually provided maintenance and housekeeping View Details

Keywords: Services

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

provided but to augment and expand their offerings. Telemedicine is a terrific example of this. Many health care providers have already moved to virtual visits and ramped up new types of View Details

Keywords: by Danielle Kost

01 Apr 2000
News

Strike Up the Broad(band)

open-standards, fertile software platform from which thousands of novel applications will bloom." While many of those new applications will benefit consumers, the authors raise concerns that the technology might exacerbate the "Big Brother dilemma" -- giving View Details

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

Internet properties—I mean there over 350 million around the world, all of those internet properties don’t have technical ability or budget. And if you don’t help provide a... View Details

01 Apr 2000
News

Getting the Message

service reaches more consumers," asserts Silk. Broadband -- a high-speed constant link to the Web that will place today's 56k modem in the history books next to the UNIVAC -- promises to transform the advertising industry. Currently only... View Details

Keywords: Susan Young

01 Mar 2012
News

Health Care’s New Frontier

holistic health-care clinics for women became athenahealth, a $245 million enterprise that provides cloud-based practice management, billing, and electronic health record services to over 31,000 medical... View Details

Keywords: Deborah Blagg; Health, Social Assistance

12 Oct 1999
Research & Ideas

Media Metamorphosis: Advertising in the Technology Age

the long-standing "full service" industry norm, there has been a growing trend toward agencies unbundling the media function from creative and other services provided to clients. At the same time,... View Details

Keywords: by Peter K. Jacobs; Advertising

Publications