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Publications

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Technology and Operations ManagementRemove Technology and Operations Management →

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  • October 2003 (Revised January 2016)
  • Supplement

The BCPC Internet Strategy Team: Terry Maneri

By: Amy C. Edmondson and Laura Feldman
Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
Keywords: Decision Making; Knowledge Sharing; Groups and Teams; Behavior; Perspective; Strategy; Cooperation; Telecommunications Industry
Related
  • 01 Oct 2003
  • Conference Presentation

Flexibility in New Product Development: Evidence, Insights and Obstacles from the Field

By: Alan MacCormack
Keywords: Product Development; Organizational Change and Adaptation; Problems and Challenges
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  • September 2003 (Revised March 2004)
  • Teaching Note

Safe to Say at Prudential Financial (TN)

By: Amy C. Edmondson
Teaching Note to (9-603-093). View Details
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  • September 2003 (Revised April 2011)
  • Teaching Note

Group Process in the Challenger Launch Decision (A), (B), (C), and (D) (TN)

By: Amy C. Edmondson and Laura Feldman
Teaching Note to (9-603-068), (9-603-070), (9-603-072), and (9-603-073). View Details
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  • September 2003
  • Article

Speaking up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams

By: A. Edmondson
Keywords: Health Care and Treatment; Leadership; Learning; Groups and Teams; Health Industry
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  • Article

Trade-offs between Productivity and Quality in Selecting Software Development Practices

By: Alan MacCormack, Chris F. Kemerer, Michael A. Cusumano and Bill Crandall
Keywords: Quality; Applications and Software; Research and Development; Practice; Performance Productivity
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  • August 2003
  • Supplement

Children's Hospital and Clinics

By: Amy C. Edmondson and Michael Roberto
Keywords: Age; Medical Specialties; Health Care and Treatment; Health Industry
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  • 2003
  • Chapter

New Knowledge Creation: A Study in Positive Organizing

By: F Lee, A Caza, A. Edmondson and S. Thomke
Keywords: Organizational Design; Knowledge; Creativity
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  • July 2003 (Revised December 2003)
  • Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
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  • July 2003 (Revised October 2013)
  • Case

Model N Inc.

By: Marco Iansiti and Alison Berkley Wagonfeld
The CEO of a Silicon Valley start-up needed to make organizational and product changes to deliver a new software solution to a Fortune 500 customer. He was wondering how he should structure the company to best meet the requirements for this particular customer, while... View Details
Keywords: Business Model; Business Startups; Trends; Communication; Customer Focus and Relationships; Selection and Staffing; Time Management; Organizational Change and Adaptation; Business Strategy; Software; Computer Industry
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  • July 2003
  • Article

Community, Joining, and Specialization in Open Source Software Innovation: A Case Study

By: Georg von Krogh, Sebastian Spaeth and Karim R. Lakhani
Keywords: Civil Society or Community; Applications and Software; Information; Information Technology Industry
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  • 2003
  • Book

Experimentation Matters: Unlocking the Potential of New Technologies for Innovation

By: Stefan Thomke
Keywords: Information Technology; Innovation and Invention
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  • summer 2003
  • Article

Leveraging the Incumbent's Advantage

By: Marco Iansiti, F. Warren McFarlan and George Westerman
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  • 25 Jun 2003 - 28 Jun 2003
  • Conference Presentation

Agile Software Development: Evidence from the Field

By: Alan MacCormack
Keywords: Applications and Software; Product Development
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  • June 2003
  • Teaching Note

Discovering the Future: R&D Strategy at Merck (TN)

By: Gary P. Pisano
Teaching Note for (9-601-086). View Details
Keywords: Pharmaceutical Industry
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  • 19 Jun 2003 - 20 Jun 2003
  • Conference Presentation

Conference Organizer, Session Chair

By: Alan MacCormack
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  • June 2003 (Revised August 2008)
  • Teaching Note

Children's Hospital and Clinics (TN)

By: Amy C. Edmondson, Michael Roberto and Laura Feldman
Teaching Note for (9-302-050). View Details
Keywords: Transformation; Safety; Performance; Health Care and Treatment; Health Industry
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  • June 2003
  • Article

A Dynamic Model of Top Management Team Effectiveness: Managing Unstructured Task Streams

By: A. Edmondson, Michael A. Roberto and Michael Watkins
Keywords: Management; Groups and Teams; Performance Effectiveness
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  • summer 2003
  • Article

Design as Brokering of Languages: The Role of Designers in the Innovation Strategy of Italian Firms

By: Roberto Verganti
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  • June 2003
  • Article

How Open Source Software Works: "Free" User-to-User Assistance

By: Karim R. Lakhani and Eric von Hippel
Keywords: Information Technology; Applications and Software
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