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Show Results For
-
All HBS Web
(4,275)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,399)
- 12 PM – 1 PM EDT, 21 Mar 2023
- Webinars: Career
LinkedIn for Job Searching
Data can reveal what matters most in today's job market, and this interactive webinar from CPD and Jeremy Schifeling, LinkedIn's former head of student and alumni education, will share behind-the-scenes insights that can help you optimize LinkedIn for both job hunting...
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- Profile
Jeremy Andrus
chain, and selling. I worked for a while as a hotel developer for a Marriott franchisee. Before HBS, I was a management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at...
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- Student-Profile
Rohan Kekre
I grew up in Rochester, NY and came to Harvard College broadly interested in math, but not quite sure of where it would take me. I ended up studying applied math with a focus in economics. What ultimately attracted me to economics, like...
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- January 2000
- Case
Talbots - A Classic
By: V. Kasturi Rangan and Marie Bell
This case traces why the $1 billion women's clothing retailer decided to attract younger customers, what went wrong, and the actions taken to recover. By the end of 1999, the company has reestablished itself and faces several growth opportunities and must decide on the...
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Keywords:
Customer Focus and Relationships;
Decisions;
Crisis Management;
Product Positioning;
Problems and Challenges;
Segmentation;
Fashion Industry
Rangan, V. Kasturi, and Marie Bell. "Talbots - A Classic." Harvard Business School Case 500-082, January 2000.
- 25 Sep 2000
- Research & Ideas
More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry
drives. CB: Ultimately, though, the power of modularity does not lie simply in the creation of financial option value and the ensuing impact on competition. Modularity also helps simplify complex systems and divvy up complex tasks so that individuals and companies can...
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- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
her course for Harvard MBA students, Managing Service Operations, which explores interactions between firms and customers. Defy Conventional Wisdom Commerce Bank entered a mature industry where the overall level of customer satisfaction...
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Keywords:
by Martha Lagace
Scott D. Cook
Though he was not the first individual to launch a personal finance software company, Cook was the most successful. His focus on easy of use and customer service helped to develop Quicken into one of the most successful software...
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Keywords:
Computers & Electronics
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
- Article
Adding Value by Talking More
By: Robert S. Kaplan, Derek A. Haas and Jonathan Warsh
The prevailing fee-for-service payment model has led health care administrators and physician practices to impose severe constraints on the time physicians spend talking, for which they are reimbursed poorly or not at all. New value-based reimbursement models, however,...
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Keywords:
Value Creation;
Cost Management;
Health Care and Treatment;
Customer Focus and Relationships;
Health Industry
Kaplan, Robert S., Derek A. Haas, and Jonathan Warsh. "Adding Value by Talking More." New England Journal of Medicine 375, no. 20 (November 17, 2016): 1918–1920.
- November 1989 (Revised February 1992)
- Case
Ford Motor Co.: Dealer Sales and Service
Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found...
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Keywords:
Organizational Change and Adaptation;
Change Management;
Distribution Channels;
Customer Focus and Relationships;
Service Industry;
Auto Industry;
Retail Industry;
United States
Schlesinger, Leonard A. "Ford Motor Co.: Dealer Sales and Service." Harvard Business School Case 690-030, November 1989. (Revised February 1992.)
- November 2023 (Revised March 2024)
- Technical Note
Customer Data Privacy
By: Eva Ascarza and Ta-Wei Huang
This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central concern for businesses: building and maintaining customer trust and navigating the intricate regulatory...
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Keywords:
Customer Relationship Management;
Governance Compliance;
Governing Rules, Regulations, and Reforms;
Risk and Uncertainty;
Reputation;
Trust;
Information Management;
Retail Industry;
Technology Industry;
Financial Services Industry;
Telecommunications Industry;
Europe;
United States
Ascarza, Eva, and Ta-Wei Huang. "Customer Data Privacy." Harvard Business School Technical Note 524-005, November 2023. (Revised March 2024.)
- 26 Jan 2021
- News
Clubs See Wealth in FemTech; Health Care Alumni Look at COVID Response
them to forgo returns at all.” An Inside Look at Leading the UK and US Response to COVID As the US and the UK raced to develop a COVID vaccine this year, two HBS alums found themselves at the forefront of the effort. How they grappled with View Details
Keywords:
Margie Kelley
- 21 Oct 2021
- News
DraftKings Backs New VC Firm
Photo courtesy Drive By DraftKings A recent article in the Boston Globe reported that the venture capital firm Drive by DraftKings, led by Meredith McPherron (MBA 1993), had raised its first venture fund. Called Drive by DraftKings, McPherron tells the newspaper that...
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- 01 Jun 2010
- News
The Art and Science of Teaching
Doug Lemov (MBA ’04), a charter-schools consultant and managing director of True North Public Schools, a network of schools in upstate New York, is a former teacher, principal, and charter-school founder. After years of trying to analyze...
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- 22 Feb 2022
- News
Finance and the Economic Recovery
been examining the economic impact of the pandemic and its long-term effects, and the role fiscal support plays in spurring a recovery. They have also discovered that despite hardships, managers have become more resilient and flexible due...
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- 01 Sep 2020
- News
In My Humble Opinion: Screen Tested
made Harden’s CEO appointment official in 2018; now, as then, the Australian native is leading Hello Sunshine’s efforts to focus on strong, female-focused narratives across film, television, unscripted, and animation divisions, in...
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- 01 May 2007
- First Look
First Look: May 1, 2007
Lessons from the Management of Clinical Trials Authors:Robert S.Huckman and Darren E. Zinner Periodical:Strategic Management Journal (forthcoming) Abstract For over three decades, the benefits of View Details
Keywords:
Sean Silverthorne
- 01 Jun 2005
- News
Transforming the IRS
over the next five years transformed almost every aspect of the sprawling agency, from its antiquated IT systems to its internal management structures. Many Unhappy Returns (HBS Press, 2005) is his insider account of a mission that seemed...
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- 17 Oct 2007
- Research & Ideas
Why Global Brands Work
Harvard professor Theodore Levitt praised Japanese manufacturers for their focus on "what every consumer in the world is seeking: world-class modernity at affordable prices." Either because they didn't understand regional...
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- July 2003 (Revised October 2013)
- Case
Model N Inc.
By: Marco Iansiti and Alison Berkley Wagonfeld
The CEO of a Silicon Valley start-up needed to make organizational and product changes to deliver a new software solution to a Fortune 500 customer. He was wondering how he should structure the company to best meet the requirements for this particular customer, while...
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Keywords:
Business Model;
Business Startups;
Trends;
Communication;
Customer Focus and Relationships;
Selection and Staffing;
Time Management;
Organizational Change and Adaptation;
Business Strategy;
Software;
Computer Industry
Iansiti, Marco, and Alison Berkley Wagonfeld. "Model N Inc." Harvard Business School Case 604-015, July 2003. (Revised October 2013.)