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  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

information about how to switch to export crops, makes in-kind loans for the purchase of the agricultural inputs, and provides marketing services by facilitating the transaction with exporters. The experimental evaluation design randomly... View Details
Keywords: Martha Lagace
  • 26 Mar 2013
  • First Look

First Look: March 26

individuals within the organization. Using unique data on lending decisions made by employees in a highly decentralized financial services organization, we show that a monitoring system that captures soft information for vertical View Details
Keywords: Sean Silverthorne
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details
Keywords: Sean Silverthorne
  • 10 Dec 2013
  • First Look

First Look: December 10

interaction between analysts and managers on conference calls. The evidence suggests that private interaction with management is an important communication channel for analysts for reasons other than firm-specific forecasting news.  ... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2013
  • News

Who Are We?

in real time, even as other communications were disrupted. Just as important, Twitter became an invaluable tool for people to check on loved ones and seek evacuation and medical assistance. "That was the moment I decided to work at... View Details
Keywords: Garry Emmons; Julia Hanna; Dan Morrell; social media,; Twitter; SodaStream; consulting; consultant; CEO; farming; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • May 2022
  • Supplement

Maestro Pizza (B): The Competition Awakens

By: Ramon Casadesus-Masanell and Fares Khrais
Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details
Keywords: Competitive Strategy; Competitive Advantage; Competition; Market Entry and Exit; Emerging Markets; Business Startups; Corporate Entrepreneurship; Product Positioning; Disruption; Disruptive Innovation; Advertising; Advertising Campaigns; Social Media; Forecasting and Prediction; Crisis Management; Growth and Development Strategy; Brands and Branding; Product Development; Production; Service Delivery; Business Growth and Maturation; Financial Statements; Cost Management; Analysis; Quality; Performance Consistency; Customer Satisfaction; Profit; Family Ownership; Food and Beverage Industry; Saudi Arabia; Middle East
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  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

developing countries. As a result, they must rely on the customer-pull approach: finding ways to solve customers' dilemmas without relying on novel science. Many multinationals entering developing countries pay lip service to serving... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • Web

Supplemental Financial Information - Financial Report 2015

accounting transition. The School adopted a new approach to revenue recognition for Harvard ManageMentor, an online learning tool for leadership skill development, as it shifts from packaged software to a subscription service model.... View Details
  • 24 Apr 2006
  • Research & Ideas

Managing Alignment as a Process

functional support units. Business units to customers: The priorities of the customer value proposition are communicated to targeted customers and reflected in specific customer feedback and measures. Business support units to suppliers... View Details
Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail
  • 01 Dec 2006
  • News

MBA vs. MBA

year, Taylor hasn’t succeeded in using his military service to outflank his opponent. Edwards is a hawk on military matters, voting for the first Gulf War and the invasion of Iraq. Local veterans praise his efforts to safeguard their... View Details
Keywords: Kathryn Jones; Executive, Legislative, and Other General Government Support; Government
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift Abstract—In today’s turbulent business environment, customer retention presents a significant challenge for many service... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

influence a team's knowledge-integration capability. We test our theoretical framework using data on knowledge workers in professional services and discuss implications for research and practice. Manage the Culture Cycle Author:James L.... View Details
Keywords: Sean Silverthorne
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

permission to lead. Troy, a customer service manager, endangered his job and his company's reputation by focusing on protecting his position, not helping his team; when a trusted friend advised him to change his behavior, the results were... View Details
Keywords: Sean Silverthorne
  • 21 Oct 2014
  • First Look

First Look: October 21

in an overarching aspiration coupled with a contradictory strategic challenge. The challenge to simultaneously explore and exploit provides the logic, tension, and requirement for experimentation that helps an extended management View Details
Keywords: Sean Silverthorne
  • 26 May 2003
  • Research & Ideas

What Your Competition is Telling You

of a choice helps trigger consumer purchases, and any company whose unique mix of product or service features is competitive can win sales often enough to succeed in the market. Simply put, competitors can do a lot for you. But you'll... View Details
Keywords: by David Stauffer
  • Web

From the Chief Financial Officer - Annual Report 2020

work, combined with multiyear financial planning, frequent reforecasting, and regular updates on key metrics, built a shared understanding of the School’s financial status and community readiness to act when needed. Fellowships (in... View Details
  • 01 Jun 2012
  • News

Alumni Book Briefs

Batten’s life and career: how he grew Landmark Communications into a media powerhouse, championed racial equality, gave away more than $400 million to charity, mostly to education, and dealt with losing his vocal cords to cancer. The Art... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in public... View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • 01 Sep 2010
  • News

Five Honored for Missions Accomplished

and brilliant management — not just price-to-book and price-to-earnings ratios. What are the keys to moving the South African economy forward today? Education, entrepreneurship, and, ultimately, responsible leadership. James A. Lovell (AMP 62, 1971) President, Lovell... View Details
Keywords: awards; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

collaboration is becoming a new and important source of competitive advantage. We propose several frameworks to help firms develop and exploit this new ability. Explicating Lean Principles by Examining Indian Software Services Authors:... View Details
Keywords: Martha Lagace