Publications

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

symptom of competent managers than (a) cause of good performance " Another may have been provoked by Kapil Kumar Sopory when he offered the opinion that "NSM is an ideal concept. However, it will... View Details

Keywords: by James Heskett

03 Jul 2012
First Look

First Look: July 3

own right. This article explores what the teams research community has to gain by researching, theorizing, and understanding the many new forms of contemporary collaboration. Working PapersHow Do Risk Managers Become Influential? A... View Details

Keywords: Sean Silverthorne

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

negotiators” "You can't script the process," says Wheeler, the MBA Class of 1952 Professor of Management Practice at Harvard Business School. "Whoever who sits across the table from you is likely to be as determined, as smart, and as... View Details

Keywords: by Michael Blanding

May 1994
Case

Laura Ashley (D)

By: Richard L. Nolan

Describes the resignation of the CEO hired three years earlier to transform the company. View Details

Keywords: Transformation; Resignation and Termination; Management Succession; Performance Evaluation

November 2009
Case

Finance Myopia in a Systems Business

By: J. Bruce Harreld

This short case describes the tensions that often arise between finance executives attempting to curtail unproductive activities and strategy executives trying to optimize overall firm performance. View Details

Keywords: Finance; Managerial Roles; Performance Improvement; Performance Productivity; Conflict and Resolution; Strategy; Competition

1999
Dissertation

International Competition and the Efficiency of Firms

By: Christian H.M. Ketels

Keywords: Competition; Globalized Firms and Management; Performance Efficiency

April 2023
Article

A Field Experiment on Subgoal Framing to Boost Volunteering: The Trade-off Between Goal Granularity and Flexibility

By: Aneesh Rai, Marissa A. Sharif, Edward H. Chang, Katherine L. Milkman and Angela L. Duckworth

Research suggests that breaking overarching goals into more granular subgoals is beneficial for goal progress. However, making goals more granular often involves reducing the flexibility provided to complete them, and recent work shows that flexibility can also be... View Details

Keywords: Goals and Objectives; Outcome or Result; Performance Improvement

December 1988 (Revised March 1990)
Case

Karen Vincent and Zodiac Corp.

By: Howard H. Stevenson

Keywords: Family Business; Production; Management; Performance Improvement; Apparel and Accessories Industry

Find at Harvard

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

enterprises as well. In this e-mail interview, Edmondson and Detert discuss their research and how managers can create environments that encourage and support "upward voice." Their paper is called "Latent Voice Episodes:... View Details

Keywords: by Sarah Jane Gilbert

06 Dec 2011
First Look

First Look: Dec. 6

corporate environmental performance data and analysis to institutional investors and corporate managers but after operating for a decade had yet to achieve profitability. Trucost was struggling to... View Details

Keywords: Sean Silverthorne

August 1983 (Revised June 1985)
Supplement

Milford Industries (B)

By: Robert J. Dolan and Benson P. Shapiro

Supplements the (A) case. A rewritten version of part of an earlier series. View Details

Keywords: Managerial Roles; Salesforce Management; Resignation and Termination; Performance Evaluation

26 Jun 2018
First Look

New Research and Ideas, June 26, 2018

results of this multi-method investigation have implications for both managers and academics interested in how consumers learn to become expert in hedonic product categories. Publisher's link:... View Details

Keywords: Dina Gerdeman

29 Jun 2009
Sharpening Your Skills

Sharpening Your Skills: Leading Change

current crisis, says Professor Michael Beer. Key concepts include: The CEOs in high commitment, high performance (HCHP) organizations are quite different in personality, background, and leadership style. But they are similar in what they... View Details

Keywords: by Staff

05 Feb 2015
Research & Ideas

How New BofA Executives Learn its ’Deep Smarts’

Editor's note: How does an organization hold on to its wealth of accumulated knowledge when the knowledge-holders depart? It's a very real dilemma made even more critical as Baby Boomers begin their mass exit into retirement. The new book Critical Knowledge Transfer:... View Details

Keywords: Re: Dorothy A. Leonard; Banking

03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details

Keywords: by Rachel Layne

March 2017
Article

Variation in the Cost of Care for Primary Total Knee Arthroplasties

By: Derek A. Haas and Robert S. Kaplan

The study examined the cost variation across 29 high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based costing.... View Details

Keywords: Cost Management; Performance Productivity; Health Care and Treatment; Health Industry

Read Now

April 2016 (Revised December 2016)
Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia

The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details

Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States

December 2012
Article

On the Efficiency-Fairness Trade-Off

By: Dimitris Bertsimas, Vivek F. Farias and Nikolaos Trichakis

This paper deals with a basic issue: How does one approach the problem of designing the "right" objective for a given resource allocation problem? The notion of what is right can be fairly nebulous; we consider two issues that we see as key: efficiency and fairness. We... View Details

Keywords: Decision Support; Cost vs Benefits; Fairness; Resource Allocation; Performance Efficiency; Air Transportation Industry