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- Multimedia (134)
- Faculty Publications (4,693)
Show Results For
-
All HBS Web
(11,276)
- People (38)
- News (2,721)
- Research (6,447)
- Events (27)
- Multimedia (134)
- Faculty Publications (4,693)
- January–February 2020
- Article
Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth
By: Rob Markey
Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.
Loyalty-leading companies operate differently. They create systems for... View Details
Keywords:
Customer Experience;
Customer Value;
Customer Centric Initiative;
Customer Focused Organization;
Customer Lifetime Value;
Customer Focus and Relationships;
Customer Value and Value Chain;
Operations;
Business Strategy
Markey, Rob. "Are You Undervaluing Your Customers? It’s Time to Start Measuring and Managing Their Worth." Harvard Business Review 98, no. 1 (January–February 2020): 42–50.
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
and capabilities (e.g., a reliable supply chain). Leaders are discovering they must proactively invest in the ecosystem and build partnerships (turn vendors into partners; join...
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- February 2003 (Revised August 2005)
- Case
UCB (A): Managing Information for Globalization and Innovation
By: F. Warren McFarlan and Brian DeLacey
This case presents a complex total MIS strategy case for a $3 billion European pharmaceutical/chemicals company based in Brussels. It covers corporate strategy alignment of IT portfolio, IT operations issues, and global coordination of IT.
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Keywords:
Information Technology;
Operations;
System;
Corporate Strategy;
Investment Portfolio;
Globalization;
Pharmaceutical Industry;
Information Technology Industry;
Brussels
McFarlan, F. Warren, and Brian DeLacey. "UCB (A): Managing Information for Globalization and Innovation." Harvard Business School Case 303-091, February 2003. (Revised August 2005.)
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
the difference between using new information technologies to automate and to informate. Automation strategies stress labor substitution and cost reduction. Informating strategies stress information diffusion...
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Keywords:
by Martha Lagace
- January 2023
- Teaching Note
The Opioid Settlement and Executive Pay at AmerisourceBergen
By: Suraj Srinivasan and Li-Kuan Ni
Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged...
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Keywords:
Opioids;
Shareholder Activism;
Investment Activism;
Corporate Accountability;
Corporate Governance;
Governance Compliance;
Governance Controls;
Executive Compensation;
Risk Management;
Corporate Social Responsibility and Impact;
Business and Shareholder Relations;
Business and Stakeholder Relations;
Distribution Industry;
Health Industry;
Pharmaceutical Industry;
United States;
West Virginia;
Tennessee;
Ohio;
Pennsylvania
- Web
Porter Prize Japan - Institute For Strategy And Competitiveness
Hitotsubashi University proposed to establish a new prize in appreciation of Professor Michael Porter's generosity and in support of his life-long dedication to the development of the theory and practice of...
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- October 2007
- Article
Supply and Demand Shifts in the Shorting Market
By: Lauren Cohen, Karl B. Diether and Christopher J. Malloy
Using proprietary data on stock loan fees and quantities from a large institutional investor, we examine the link between the shorting market and stock prices. Employing a unique identification strategy, we isolate shifts in the supply and demand for shorting. We find...
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Keywords:
Analytics and Data Science;
Stocks;
Financing and Loans;
Price;
Strategy;
Demand and Consumers;
Forecasting and Prediction;
Investment Return;
Markets;
Information
Cohen, Lauren, Karl B. Diether, and Christopher J. Malloy. "Supply and Demand Shifts in the Shorting Market." Journal of Finance 62, no. 5 (October 2007): 2061–2096. (Winner of Smith Breeden Prize for the Best Paper Published in the Journal of Finance in Asset Pricing (Distinguished Paper) 2007.)
- 29 May 2018
- First Look
New Research and Ideas, May 29, 2018
February 2018 Journal of Accounting & Economics Bank CEO Materialism: Risk Controls, Culture and Tail Risk By: Bushman, Robert, Robert Davidson, Aiyesha Dey, and Abbie Smith Abstract—We investigate how...
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Keywords:
Dina Gerdeman
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
experiment: a 1990 law that imposed a SBs on all firms incorporated in Massachusetts. We find that the law led to an increase in Tobin's Q. Examining mechanisms for the change in firm value, we find that managers protected by a SB increased View Details
Keywords:
Dina Gerdeman
- 24 Apr 2014
- News
Leading in business and in public education
saving it from bankruptcy and building a profitable business. Numerous nonprofits also have benefitted from his leadership, including the Wildlife Conservation Society, the American Jewish Joint Distribution...
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- December 2018 (Revised October 2020)
- Case
Shiseido: Reinvesting in Brand
By: Jill Avery and Nobuo Sato
Shiseido was in the midst of a six year corporate turnaround, trying to reverse the effects of decades of under-investment in R&D and marketing which had led to a cycle of declining customer support and brand value. Would the CEO’s VISION 2020 plan, centered on four...
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Keywords:
Brand Management;
Brand Value;
Turnaround;
Brand Portfolio;
Brand Communication;
Global Brands;
Digital Marketing;
Return On Investment;
Marketing ROI;
Internet Marketing;
Marketing;
Marketing Strategy;
Brands and Branding;
Value;
Growth and Development Strategy;
Investment Return;
Consumer Behavior;
Beauty and Cosmetics Industry;
Beauty and Cosmetics Industry;
Japan;
Asia
Avery, Jill, and Nobuo Sato. "Shiseido: Reinvesting in Brand." Harvard Business School Case 519-026, December 2018. (Revised October 2020.)
- September – October 2007
- Article
Trading Patterns and Excess Comovement of Stock Returns
By: Robin Greenwood and Nathan Sosner
n April 2000, 30 stocks were replaced in the Nikkei 225 Index. The unusually broad index redefinition allowed for a study of the effects of index-linked trading on the excess comovement of stock returns. A large increase occurred in the correlation of trading volume of...
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Greenwood, Robin, and Nathan Sosner. "Trading Patterns and Excess Comovement of Stock Returns." Financial Analysts Journal 63, no. 5 (September–October 2007): 69–81.
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
What is the connection to the gangs of Soweto, and how is the nefarious and powerful Imam Abed Al-Kumein involved? What is one of the largest investment banks in South Africa’s...
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- Fall 2012
- Article
Foreign Entry and the Mexican Banking System, 1997-2007
By: Stephen Haber and Aldo Musacchio
What is the impact of foreign bank entry on the pricing and availability of credit in developing economies? The Mexican banking system provides a quasi-experiment to address this question because in 1997 the Mexican government radically changed the laws governing the...
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Keywords:
Banks and Banking;
Ownership;
Foreign Direct Investment;
Laws and Statutes;
Developing Countries and Economies;
Banking Industry;
Mexico
Haber, Stephen, and Aldo Musacchio. "Foreign Entry and the Mexican Banking System, 1997-2007." Economía 13, no. 1 (Fall 2012): 13–37.
- 13 Nov 2018
- First Look
New Research and Ideas, November 13, 2018
because of the challenges associated with measuring effectiveness. Notably, these obstacles are not limited to evaluation by external parties, as firm managers also struggle to assess the returns associated with investments in compliance....
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Keywords:
Dina Gerdeman
- June–July 2019
- Article
A Methodology for Operationalizing Enterprise IT Architecture and Evaluating Its Modifiability
By: Robert Lagerström, Alan MacCormack, David Dreyfus and Carliss Y. Baldwin
Recent contributions to information systems theory suggest that the primary role of a firm’s information technology (IT) architecture is to facilitate, and therefore ensure the continued alignment of a firm’s IT investments with a constantly changing business...
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Keywords:
Enterprise Architecture;
Modularity;
Information Systems;
Modifiability;
Design Structure Matrix
Lagerström, Robert, Alan MacCormack, David Dreyfus, and Carliss Y. Baldwin. "A Methodology for Operationalizing Enterprise IT Architecture and Evaluating Its Modifiability." Complex Systems Informatics and Modeling Quarterly 19 (June–July 2019): 75–98.
- 01 Apr 2001
- News
Jimmy Lai Chee-ying: Rags, Riches, and Risk
“In the media business, it’s important to make sure your content is fresh,” says Jimmy Lai Chee-ying, chairman of Next Media, Ltd. The Hong Kong entrepreneur is doing just that, as he keeps taking risks and reinventing himself. Spirited...
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- Article
Sidelined Investors, Trading-Generated News, and Security Returns
By: H. Henry Cao, Joshua D. Coval and David Hirshleifer
Cao, H. Henry, Joshua D. Coval, and David Hirshleifer. "Sidelined Investors, Trading-Generated News, and Security Returns." Review of Financial Studies 15, no. 2 (Summer 2002).
- Summer 2013
- Article
A Tale of Two Stories: Sustainability and the Quarterly Earnings Call
By: Robert G. Eccles and George Serafeim
One of the challenges companies claim to face in making sustainability a core part of their strategy and operations is that the market does not care about sustainability, either in general or because the time frames in which it matters are too long. The response of...
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Keywords:
Sustainability;
Communication;
Integrated Corporate Reporting;
Investment;
Environmental Sustainability
Eccles, Robert G., and George Serafeim. "A Tale of Two Stories: Sustainability and the Quarterly Earnings Call." Journal of Applied Corporate Finance 25, no. 3 (Summer 2013): 66–77.
- 11 Jan 2016
- News
Guiding Students to Out-of-School Programs and Resources
host virtual events. “Parents love us. High school counselors recommend that families look at TeenLife.com to find whether there’s a summer program or a gap program that meets that student’s interests. It just saves everybody lots View Details