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Show Results For
-
All HBS Web
(8,590)
- People (48)
- News (2,734)
- Research (4,028)
- Events (40)
- Multimedia (66)
- Faculty Publications (1,494)
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer DataUse It
With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would...
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by Jean Ayers
- 04 Oct 2004
- What Do You Think?
Does Speed Trump Intellectual Property?
a compelling argument ... . The bottom line: Speed is good for intellectual property." According to B. V. Krishnamurthy, "Of all the resources available to humankind, there is one which is given in equal measure to everyone ... . That resource is View Details
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by James Heskett
- 20 Mar 2012
- Working Paper Summaries
The Stock Selection and Performance of Buy-Side Analysts
- September 2014 (Revised February 2017)
- Case
Belk: Towards Exceptional Scheduling
By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,...
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Keywords:
Retail;
Scheduling;
Local Autonomy;
Automation;
Metrics;
Organizational Change;
Human Resource Management;
Process Improvement;
Performance Measurement;
Transparency;
Southern United States;
Retailing;
Department Stores;
System Outsourced Services;
Employee Relationship Management;
Selection and Staffing;
Change Management;
Governance Controls;
Resource Allocation;
Service Operations;
Organizational Culture;
Organizational Change and Adaptation;
Performance Evaluation;
Performance Improvement;
Applications and Software;
Family Business;
Retail Industry;
Technology Industry;
United States
Bernstein, Ethan, Saravanan Kesavan, Bradley Staats, and Luke Hassall. "Belk: Towards Exceptional Scheduling." Harvard Business School Case 415-023, September 2014. (Revised February 2017.)
- Web
FAQs - Alumni
Boston, MA 02163, directly in front of Klarman Hall (where you check-in for Reunion). Can I use the Shad Fitness Center? On Friday and Saturday, with their reunion name badge, alumni can use the Fitness Room...
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- February 2021 (Revised May 2021)
- Case
SafeGraph: Selling Data as a Service
By: Ramana Nanda, Abhishek Nagaraj and Allison Ciechanover
Set in January 2021, the CEO of SafeGraph, a four-year-old startup that sold Data as a Service, looked to the future. His aim was to become the most trusted source for data about a physical place. The company provided points of interest (POI) and foot traffic data on...
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Keywords:
Data As A Service;
Monetization;
Pricing;
Business Startups;
Analytics and Data Science;
Consumer Behavior;
Analysis;
Business Model;
Health Pandemics;
Information Industry;
United States
Nanda, Ramana, Abhishek Nagaraj, and Allison Ciechanover. "SafeGraph: Selling Data as a Service." Harvard Business School Case 821-082, February 2021. (Revised May 2021.)
- September 2019 (Revised May 2021)
- Case
pymetrics: Early Days
By: John R. Wells and Benjamin Weinstock
In 2013, CEO Frida Polli was contemplating the next steps for her start-up business, pymetrics. After receiving her PhD in neuropsychology and MBA from HBS, she was determined to put her scientific and academic knowledge to work to build a business solving real world...
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Keywords:
BrainTech;
Psychology;
Hiring;
Games;
Entrepreneur;
Start-up;
Start-up Growth;
Strategic Change;
Strategy Formulation;
Recruiting;
Corporate Culture;
Hiring Of Employees;
Start-ups;
Startup;
Startups;
Recruitment;
Selection and Staffing;
Business Startups;
Strategy;
Competition;
Organizational Culture
Wells, John R., and Benjamin Weinstock. "pymetrics: Early Days." Harvard Business School Case 720-374, September 2019. (Revised May 2021.)
- Article
Everybody Else Is Doing It: Exploring Social Transmission of Lying Behavior
By: Heather E. Mann, Ximena Garcia-Rada, Daniel Houser and Dan Ariely
Lying is a common occurrence in social interactions, but what predicts whether an individual will tell a lie? While previous studies have focused on personality factors, here we asked whether lying tendencies might be transmitted through social networks. Using an...
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Mann, Heather E., Ximena Garcia-Rada, Daniel Houser, and Dan Ariely. "Everybody Else Is Doing It: Exploring Social Transmission of Lying Behavior." PLoS ONE 9, no. 10 (October 2014).
- 2011
- Other Unpublished Work
The Performance Effects of Regulatory Oversight
This paper explores the heterogeneity in firm performance that can arise from exogenously varying levels of oversight in regulated industries. We use data on the performance of U.S. commercial banks to show that banks located physically closer to their supervisors'...
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- 2010
- Other Unpublished Work
International Capital Allocation, Sovereign Borrowing, and Growth
By: Laura Alfaro, Sebnem Kalemli-Ozcan and Vadym Volosovych
The key in the investigation of "where" and "why" capital flows, relative to the neoclassical benchmark, is how we measure these flows. The macro literature has been using three main yardsticks: the current account balance, returns to capital, and the volume of net...
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- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
first time on the HBS campus is struck by its size. When walking to my office, visitors looking for the "main HBS campus" often stop me. They assume the School must be located in only one or two buildings. I explain that most...
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- 09 Dec 2002
- Research & Ideas
UnileverA Case Study
that the two companies should at all times pay dividends of equivalent value in sterling and guilders. There were two head offices—in London and Rotterdam—and two chairmen. Until 1996 the "chief executive" role was performed by...
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Paul W. Marshall
MBA Class of 1960 Professor of Management, Paul W. Marshall, is affiliated with the Entrepreneurial Management Unit and teaches The Entrepreneurial Manager in the Turnaround Environment. This Elective Curriculum course focuses on the role of... View Details
- 28 Oct 2020
- Blog Post
Keep Your Weary Workers Engaged
and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and health and family issues right now.” Meanwhile, cost-cutting, uncertainty, and the necessities of social distancing attenuate or alter the traditional...
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Keywords:
All Industries
- 08 Dec 2020
- Blog Post
Keep Your Weary Workers Engaged
and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and health and family issues right now.” Meanwhile, cost-cutting, uncertainty, and the necessities of social distancing attenuate or alter the traditional...
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- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
also why they are going there. We heard time and again that too often leaders neglect to connect the dots between who they are, whom they serve, and how digital technology will help them deliver. The sense of collective identity keeps...
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- March 2015 (Revised December 2016)
- Case
American Well: The DTC Decision
By: Elie Ofek and Natalie Kindred
In late 2013, telehealth company American Well, which developed a digital platform that allowed patients to conduct online medical consultations with physicians, is considering pursuing a direct-to-consumer (DTC) strategy. Founded in 2006, American Well had, to date,...
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Keywords:
Health Care;
Telehealth;
Telemedicine;
American Well;
Schoenberg;
Boston;
Israel;
Technology;
Online Care;
Direct-to-consumer;
DTC;
Health Insurance;
Affordable Care Act;
Health Care Reform;
Accountable Care Organizations;
Technology Change;
Innovation & Entrepreneurship;
Digital Marketing;
Strategy;
Competition;
Information Technology;
Marketing;
Technological Innovation;
Technology Adoption;
Entrepreneurship;
Marketing Strategy;
Health Industry;
Technology Industry;
Boston;
Massachusetts;
United States;
Israel
Ofek, Elie, and Natalie Kindred. "American Well: The DTC Decision." Harvard Business School Case 515-032, March 2015. (Revised December 2016.)
- 18 Mar 2024
- Research & Ideas
When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View
Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible...
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- Web
Key Dates - Doctoral
Program for Research in Markets & Organizations Key Dates 1ms December 2024 Dec TBD Date TBD 2024 Applications Open Apply here . January 2025 Jan TBD Date TBD 2025 BLISS, SHARP, PRIMO, & SURGH Application Strategy Session TIME TBD Join...
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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
update us on the new research and on the impact of these works on practice. Sean Silverthorne: It's been five years since The Value Profit Chain was published, and ten years since the arrival of its predecessor, The Service Profit Chain....
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by Sean Silverthorne