Publications

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01 Mar 2005
News

Health-Care Initiative to Leverage Ongoing Efforts

Dean Kim B. Clark has announced the formation of a faculty initiative in health care, with HBS professor of management practice Richard G. Hamermesh serving as chair. Technology strategy, the design of care delivery, consumer-driven health care, team learning and View Details

Keywords: Educational Support Services; Educational Services; Health, Social Assistance

June 1996
Case

Becton Dickinson: Managing the Global Enterprise, 1996

Becton Dickinson, a U.S.-based maker of medical and diagnostic devices, has been organized into a mixed structure of U.S.-based divisions and country/region organizations. In 1995, three businesses shifted to become worldwide divisions, forcing a reexamination of the... View Details

Keywords: Organizational Change and Adaptation; Business or Company Management; Multinational Firms and Management; Organizational Structure; Medical Devices and Supplies Industry; United States

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March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

14 Jun 2016
First Look

June 14, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51141 2016 Organizational Routines: How They Are Created, Maintained, and Changed Teaming Routines in Complex Innovation Projects By: Zuzul, Tiona, and Amy C.... View Details

Keywords: Sean Silverthorne

01 Oct 2001
News

HBS Press Books in Brief

approach to resolving tough questions, such as whether or not to umbrella brand, how to determine the right number of brands, and the role of the brand manager in the 21st century. Tempered Radicals: How People Use Difference to Inspire View Details

Keywords: Publishing Industries (except Internet); Information; Management; Finance

Web

2017 Symposium - Race, Gender & Equity

Images, Identities and the Space(s) Between Images, Identities and the Space(s) Between 06–07 APR 2017 Home Speakers Videos Agenda Blitz Discussions Of Margins and Modalities Rachel Arnett Rachel Arnett, Ph.D. candidate in Organizational... View Details

October 2004 (Revised May 2006)
Case

Transforming Singapore's Public Libraries (Abridged)

By: Lynda M. Applegate and Roger H. Hallowell

The Singapore Public Library system was transformed from being mediocre at best to world class using information technology, progressive human-resources management, and marketing approaches unusual for government agencies. View Details

Keywords: Transformation; Organizational Change and Adaptation; Service Delivery; Marketing Strategy; Competitive Advantage; Human Resources; Information Technology; Nonprofit Organizations; Public Administration Industry; Singapore

January 2001 (Revised March 2001)
Case

Range, The (A)

By: Kathleen L. McGinn, Tracy Thompson and Michael Smith

Reveals the potential benefits and pitfalls of reorganization into teams in order to respond to environmental change. Takes place in the newsroom of a metropolitan daily newspaper. Both management and employees struggle to find new balance after a major restructuring... View Details

Keywords: Organizational Change and Adaptation; Groups and Teams; Restructuring; Balance and Stability; Organizational Structure; Business Processes; Journalism and News Industry

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01 Apr 2002
News

Charting the Luminary Leadership in Professional Service Firms

with its star’s interests and goals? What if an organizational change prevents stars from undertaking the type of assignments they most enjoy? What if the nature of the firm’s culture and leadership is... View Details

Keywords: professional service firms; Publishing Industries (except Internet); Information

10 Feb 2014
HBS Case

Stressing Safety in South Africa’s Platinum Mines

One morning last fall, Gautam Mukunda told the MBA students in his first-year Leadership and Organizational Behavior class to crawl under their desks and stay there. He wanted them to experience a sense of how it feels to work in a... View Details

Keywords: by Carmen Nobel; Manufacturing

September 2023 (Revised December 2023)
Case

Twiddy & Company: Trust in a Chaotic Environment

By: Sandra J. Sucher, Shalene Gupta and Tom Quinn

Twiddy & Company, known for Southern hospitality rooted in personal interactions, needed to adjust to contactless remote customer service as fear of the contagious virus prevented person-to-person contact. Local elected officials, in a bid to stop tourists from... View Details

Keywords: Trust; Health Pandemics; Organizational Culture; Disruption; Government Legislation; Transportation; Tourism Industry; North Carolina; United States

April 2018
Case

Globalizing Japan's Dream Machine: Recruit Holdings Co., Ltd.

By: Sandra J. Sucher and Shalene Gupta

Recruit Holdings, an advertising media, staffing, and business support conglomerate was founded in 1960 by Hiromasa Ezoe. Recruit was built on the principle that the company should add value to society. To do this, it hired young and talented employees and created a... View Details

Keywords: Business Conglomerates; Mission and Purpose; Organizational Culture; Crime and Corruption; Transition; Globalization; Japan

01 Mar 2013
News

Leveraging Female Talent

over the world. My sample includes CEOs of large companies, board members, political figures, Olympic athletes, writers, and television personalities, among others. About 10 percent are men. I understand you're also considering the issue of women and success on an... View Details

Keywords: Julia Hanna; Management of Companies and Enterprises; Management

01 Oct 1999
News

Four Promoted to Full Professor

organizational psychology from Columbia University. He received a BA, with distinction, from Yale, where he was a Victor Wilson Scholar. Thomas consults and lectures widely on topics ranging from career and leadership development to major... View Details

01 Sep 2012
News

Curb Your Smartphone Habit

MIT, she grew deeply interested in “spending long periods of time living with and living like” the people she studied, “trying to understand the world from their perspectives.” In her new book, Sleeping with Your Smartphone: How to Break the 24/7 Habit and View Details

Keywords: Deborah Blagg; smartphones; Colleges, Universities, and Professional Schools; Educational Services; Telecommunications; Information

January 2017 (Revised May 2020)
Case

Sesame Workshop (A): Bringing Big Bird Back to Health

By: Rosabeth Moss Kanter, Ryan Raffaelli and Jonathan Cohen

Sesame Workshop was transforming in 2016. CEO Jeff Dunn had reorganized and shifted the iconic institution to respond to digital disruption and a consensus culture. This case examines his efforts to turn Sesame Workshop around. It notes Sesame's storied history and the... View Details

Keywords: Restructuring; Organizational Change and Adaptation; Leadership; Information Technology; Education; Media; Strategy; Education Industry