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  • November 2017
  • Teaching Note

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455. On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

sciences and materials sciences provide sufficient growth opportunities to sustain consistent and superior performance? Would DSM’s 21,000 employees worldwide embrace the DSM Strategy 2018: “Driving profitable growth through science-based sustainable solutions,”... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2014
  • First Look

First Look: September 2

self-downloads on SSRN, the leading working paper repository in the social sciences, to show that employees higher in a hierarchy are more likely to engage in deception, particularly when the employee has enjoyed a high level of past... View Details
Keywords: Sean Silverthorne
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

real-time. With these forecasts, an airport’s operating team can make data-driven decisions, identify late connecting passengers and assist them to make their connections. The airport can also update its resourcing plans based on the... View Details
Keywords: Dina Gerdeman
  • 16 Sep 2014
  • First Look

First Look: September 16

http://www.emeraldinsight.com/doi/abs/10.1108/S1064-4857_2014_0000016007   Working Papers Poverty and Crime: Evidence from Rainfall and Trade Shocks in India By: Iyer, Lakshmi, and Petia B. Topalova Abstract—Does poverty lead to crime? We... View Details
Keywords: Sean Silverthorne
  • 22 Jan 2020
  • News

What It Takes

needed by way of infrastructure, in that new company. So this morning the team announced that we had sold it at a very good profit, and I basically stopped the celebration and said, "Yeah, that's terrific. I mean, that's wonderful.... View Details
  • 01 Jun 1997
  • News

Blockbuster Deals

expert on corporate responsibility issues, notes that mergers and acquisitions involve a wide array of ethical questions, some of which relate to the degree of "fit" between the value systems of the merging firms. "A mismatch can sometimes View Details
Keywords: Garry Emmons and Nancy O. Perry
  • 01 Apr 1999
  • News

New Releases

Administration, outlining the evolution of the field of entrepreneurship at HBS and crediting McArthur's support for many of the recent accomplishments in this area. "The School [is now] in an excellent position to lead the field into... View Details
Keywords: Susan Young
  • 24 Feb 2014
  • Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

accuracy.) The researchers also hired a team of workers through the crowdsourcing marketplace Amazon Mechanical Turk (AMT), a popular source of data processing assistance. The workers examined the property photos on each listing and rated... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Advertising
  • 16 Dec 2008
  • First Look

First Look: December 16, 2008

PC, the organization faced challenges in doing things outside of its established processes. Though many of the team members had worked together for years, they had to find new ways of working as they tried to launch the new mobile... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2016
  • News

Accelerating Change on Medicine’s Final Frontier

find out why it existed. He and a group of colleagues began interviewing entrepreneurs who lead neuroscience startup companies, asking them what the principal barriers were between themselves and success. Their responses were unexpected.... View Details
Keywords: Robert S. Benchley
  • 01 Dec 1997
  • News

Growing Together

elective that examines how to create and manage the challenges of nonprofit or for-profit social enterprises. Field Studies in Social Enterprise, a practice-based elective, offers students the opportunity to work in teams with View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
  • 01 Nov 2011
  • First Look

First Look: Nov. 1

financial advisor, Barclays Capital, had also been working with KKR and its partners to create a bid process that could favor them. In addition to the fee from Del Monte for advising on a successful sale, Barclays also desired to play a View Details
Keywords: Sean Silverthorne
  • 22 May 2007
  • First Look

First Look: May 22, 2007

advantage, leading companies are now using an advanced form of outsourcing, called global collaboration, to drive new revenue, quicken time-to-market, and increase innovation. Global collaboration impacts their top as well as bottom... View Details
Keywords: Martha Lagace
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

that compensatory fit can only work when there is a powerful informal organization already in existence and when the gains from ambidexterity are substantial. Further, depending on the strength of the informal organization, breakdown in the conditions necessary for... View Details
Keywords: Martha Lagace
  • 26 Feb 2020
  • News

Phoenix Rising

would serve for three years, from 2012 to early 2015, leading the country through some of the worst years of the crisis. His government was tasked with implementing the austerity measures demanded by its international creditors, the... View Details
Keywords: Jen McFarland Flint
  • 23 Apr 2019
  • First Look

New Research and Ideas, April 23, 2019

managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. Many fail to make the transition successfully. In this... View Details
Keywords: Dina Gerdeman
  • 13 Feb 2024
  • Blog Post

Harvard Students Reflect on COP28

there’s still a long way to go before we achieve what is necessary to ensure that health through decarbonization is achieved.” Hugh Shirley (center) at COP28 Riad El Soufi, Harvard Graduate School of Design “I think it’s very admirable what the COP View Details
  • 14 Apr 2021
  • News

The First Five Years: Mike Gandy Auzenne (MBA 2016)

I don’t have as much control of my calendar as some of our other board members. Fortunately, the team has been accommodating by scheduling board meetings on Saturday mornings or waiting until the evening to receive a response on my end.”... View Details
  • 17 Jul 2012
  • First Look

First Look: July 17

gains from multinational production has been a vital topic of economic research. Positive productivity gains are often attributed to knowledge spillover from multinational to domestic firms. An alternative, less stressed explanation is firm selection whereby... View Details
Keywords: Sean Silverthorne