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10 Apr 2014
Research & Ideas

Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’

number of US organizations with over a hundred employees is well over a hundred thousand. In the year 1900, the number of firms that did business around the world, on all continents, was very close to zero. Today the number is so large it is hard to calculate. Without... View Details

Keywords: Re: John P. Kotter

17 Feb 2014
Research & Ideas

Companies Detangle from Legacy Pensions

"defined benefit" plans because they assured recipients of a set monthly amount they could always rely on. Then, starting in the 1980s, the nest egg started to crack. As firms began competing globally, pension perks began to be... View Details

Keywords: by Michael Blanding; Aerospace; Financial Services

10 Nov 2008
What Do You Think?

How Much Can You Ask of Your Customers?

the biggest challenges for organizations are to have the necessary competencies and resources to act upon inputs." Sowmia Gopinathan echoed this comment: " (the) downside is only where expectations of the customers are made high... View Details

Keywords: by Jim Heskett

17 Jul 2007
First Look

First Look: July 17, 2007

shared platform, such as Visa, DVD, or Linux, multiple firms collaborate in developing the platform's technology then compete in offering users different but compatible versions of the platform. This article examines factors that favor... View Details

Keywords: Martha Lagace

10 Jul 2000
Research & Ideas

Entrepreneurship in Europe

the world, I'm not surprised that we in entrepreneurship are benefiting," he said. "The climate for entrepreneurship has never been better." Resource mobility, said Stevenson, is evident in product markets, where "anyone who doesn't believe they're... View Details

Keywords: by Kenneth Liss

October 2023 (Revised April 2024)
Case

ghSMART & Co: Building and Scaling a Time Smart Firm

By: Ashley Whillans and Sara Coronel Rodriguez

"For ghSMART, freedom is the first principle from which all good things flow”—Geoff Smart, Chairman and Founder, ghSMART. ghSMART was a leadership advisory firm that was grounded in the principle of freedom. Talented Consultants and Partners could work remotely from... View Details

Keywords: Time; Consulting Firms; Time Management; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Knowledge Sharing; Organizational Culture; Going Public; Partners and Partnerships; Expansion; Reputation

September 1993 (Revised January 1997)
Case

Serengeti Eyewear: Entrepreneurship Within Corning, Inc.

By: David A. Garvin and Jonathan West

An entrepreneurial division within Corning, Serengeti Eyewear, has grown rapidly in its brief 10-year history. Now it must decide whether to launch a new line of sunglasses and take on the industry leader. The company has prospered by developing and cultivating... View Details

Keywords: Organizational Design; Management Style; Competitive Strategy; Customer Relationship Management; Employee Relationship Management; Business and Stakeholder Relations; Talent and Talent Management; Corporate Entrepreneurship; Manufacturing Industry

28 Apr 2009
First Look

First Look: April 28, 2009

has been successful in up markets, in the current down market its strategic rationale was being tested. As a capital-intensive manufacturer of DRAMs that had to license its designs from abroad, was it able to compete with large vertically... View Details

Keywords: Martha Lagace

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

After nearly a decade of uninterrupted growth, strategic consulting firms are now facing one of their most challenging periods in memory, prompting widespread cutbacks in staff and changes to recruiting. How did these firms get to this painful point? In response to... View Details

Keywords: by David Fubini; Consulting

February 2024
Case

Chime Solutions

By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender and Mel Martin

Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details

Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Service Industry; United States

March 2021 (Revised August 2021)
Case

Nayana Mawilmada: Transforming Urban Development in Sri Lanka

By: Joshua D. Margolis and Mahima Rao-Kachroo

In February 2018, Nayana Mawilmada (Nayana), investment head for the Sri Lankan government’s ambitious $40 billion Megapolis project, must weigh an attractive job offer to move from the public sector to the private sector. A massive government project aimed at... View Details

Keywords: Change Management; Transformation; Decision Making; Public Sector; Experience and Expertise; Strategic Planning; Work-Life Balance; Transportation; Risk and Uncertainty; Power and Influence; Personal Development and Career; Real Estate Industry; Rail Industry; Transportation Industry; South Asia; Sri Lanka; Boston; Virginia; United States

04 Jun 2013
First Look

First Look: June 4

around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical... View Details

Keywords: Sean Silverthorne

14 May 2013
First Look

First Look: May 14

click-through rates for non-paid algorithmic links and an 85% increase in click-through rates for paid advertising listings of competing online travel agencies. Moreover, the exclusive integration of search engine services into search... View Details

Keywords: Sean Silverthorne

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

patients. If a physician's ability to cure or mitigate a disease is governed by both clinical competence and managerial competence—which I believe to be true—then I think we should pay closer attention to managerial View Details

Keywords: by Martha Lagace; Health

28 Oct 2019
Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

value they want to provide, and then understand the customer’s purchase journey for obtaining that value. That gives you all of the markers you need to design an omnichannel system that’s going to feed into the goals that consumers have while they’re shopping. How do... View Details

Keywords: by Jen McFarland Flint; Retail

07 May 2018
Research & Ideas

Why Online Retailers Should Hide Their Best Discounts

On the most basic level, if retailers are losing money because they are competing in price wars, they are more likely to go out of business, decreasing the variety of stores consumers have to choose from. "We were able to achieve... View Details

Keywords: by Michael Blanding; Retail

13 Sep 2016
First Look

September 13, 2016

Abstract—This article presents a clinical study, based on a decade of ongoing research at Samsung Group, which describes how the Samsung Group and its mobile phone division competed successfully in smartphones. The ability to manage... View Details

07 Apr 2014
Research & Ideas

Excerpt: ‘The Art of Negotiation’

payrolls as they negotiate with superstars and journeymen. Or if you're in sports, pay attention to the foreign news and watch how diplomats forge alliances. Look especially for examples of other people using provocative competence to... View Details

Keywords: Re: Michael A. Wheeler

18 Jun 2014
Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

products and services but don't innovate. "That (assumption) made him crazy," Hill says. "He said 'We can and will compete that way.' " Nayar focused on changing the organization from within, starting by empowering employees. In 2005, he... View Details

Keywords: by Kim Girard

25 Oct 2012
Research & Ideas

10 Reasons Customers Might Resist Windows 8

will compete against Apple iPad. And industry observers have noted similarities between Apple's tightly-controlled marketing tactics and Microsoft's marketing campaign for the upcoming OS—Microsoft is even using indie rock music in its... View Details

Keywords: by Carmen Nobel; Computer; Consumer Products

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