Publications
Publications
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- All HBS Web
(117,180)
- Faculty Publications (3,212)
- January 2005 (Revised June 2005)
- Case
Zipcar: Influencing Customer Behavior
By: Frances X. Frei and Hanna Rodriguez-Farrar
At Zipcar, customers share the use of cars and, as a result, rely on each other for their service experience. Customers are required to keep the car clean and the gas tank full and to return the car on time. Told from the perspective of two customers: Sal Fishman, who... View Details
- January 2005 (Revised March 2008)
- Exercise
New Service Design Exercise
By: Frances X. Frei
Used in the second module of a course on Managing Service Operations, which addresses the design of sustainable service models (606-031). Provides an opportunity for students to design a new service offering, paying careful attention to the link between strategic... View Details
- January 2005
- Article
Agency Costs in a Supply Chain with Demand Uncertainty and Price Competition
By: V.G. Narayanan, Ananth Raman and J. Singh
- 2005
- Article
Framing the Elusive Concept of Sustainability: A Sustainability Hierarchy
By: Julian D. Marshall and Michael W. Toffel
- 1994
- Chapter
Groups and Teams
By: Bruce M Fried, Sharon Topping and A. Edmondson
Keywords: Groups and Teams
- Article
How Did Location Affect Adoptions of the Commercial Internet?: Global Village vs. Urban Leadership
By: Chris Forman, Avi Goldfarb and Shane Greenstein
- 2005
- Working Paper
No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations
By: James R. Detert and Amy C. Edmondson
- 2005
- Class Lecture
Organizational Learning in the Face of Ambiguous Threats
By: Amy C. Edmondson, Michael A. Roberto and Richard M.J. Bohmer
- 2005
- Book
Perspectives on Free and Open Source Software
By: Joe Feller, Brian Fitzgerald, Scott Hissam and Karim R. Lakhani
- 2005
- Working Paper
Team Learning Trade-Offs: When Improving One Critical Dimension of Performance Inhibits Another
By: Richard M.J. Bohmer, Ann B. Winslow, Amy C. Edmondson and Gary P. Pisano
- 2005
- Other Unpublished Work
The Firm Specificity of Individual Performance: Evidence from Cardiac Surgery
By: Robert S. Huckman and Gary P. Pisano
- December 2004
- Supplement
D-Wave: An Interview with Seth Lloyd, Professor of Quantum Mechanical Engineering at MIT
Keywords: Engineering
- 2004
- Chapter
Institutional Pressure and Environmental Management Practices
By: Magali Delmas and Michael W. Toffel
- December 2004 (Revised October 2005)
- Case
Intel Research: Exploring the Future
By: Alan D. MacCormack and Kerry Herman
It is 2004 and David Tennenhouse, the director of Intel Research, is reviewing the organization he has built since 2000. Intel Research was charged with exploring new and disruptive technologies that lay off the "silicon roadmap" that drove most of Intel's R&D efforts.... View Details
- December 2004
- Article
Learning from Failure in Health Care: Frequent Opportunities, Pervasive Barriers.
By: A. C. Edmondson
- Article
Strategic Management of Product Recovery
Manufacturers of an expanding range of durable products are facing regulatory and market pressures to manage the products they manufactured upon their end of life (EOL). In part, this attention is motivated by a growing number of countries—especially across Europe and... View Details
- 19 Nov 2004 - 22 Nov 2004
- Conference Presentation
Managing Innovation and Product Development...Under Uncertainty
By: Alan MacCormack
- November 2004 (Revised September 2007)
- Case
The Mitchell Family and Mitchells/Richards
By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details