Publications

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

pioneered new industries, from jute manufacture in India and cotton textile manufacture in China, to the oil industry in California."The improvements in transport and communications from the 1870s resulted in opportunities and... View Details

Keywords: by Geoffrey Jones

October 1990 (Revised September 1993)
Case

Changing the Culture at British Airways

By: John P. Kotter

In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

the context matters. Corporate training is most effective when leadership has prepared the organization for change. Source: MonkeyBusinessImages Take the example of Swedish industrial conglomerate Cardo. The... View Details

Keywords: by Roberta Holland; Education

03 Feb 2015
First Look

First Look: February 3

field and other business fields complements the contributions from industrial organization economics (IO). These business fields also offer theoretical and empirical challenges to the IO paradigm, which... View Details

Keywords: Sean Silverthorne

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

twentieth-century industrial organization structures to twenty-first-century information-based organization structures. Q: In your novel, though Barton had been willing to... View Details

Keywords: by Martha Lagace

Fast Answer

Capital IQ: Introduction, Help, Etc.

directors, industry sectors, and transactions on a global basis. A wide range of timesaving tools for building comps, charts, models, company reports, buyer/investor lists, etc. Idea Generation Screen across 450,000+ View Details

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details

Keywords: podcasts

April 2008
Case

TerraCog Global Positioning Systems: Conflict and Communication on Project Aerial

By: Michael Beer and Sunru Yong

TerraCog, a successful privately held high-tech firm that develops GPS (global positioning system) and similar products for consumer markets, has recently been caught off-guard by a competitor's new product that makes novel use of satellite imagery. When TerraCog... View Details

Keywords: Organizational Behavior; Meetings; Decision Making; Group Dynamics; Human Resource Management; Conflict; Information Technology; Leadership; Conflict Management; Competition; Groups and Teams; Organizational Culture; Human Resources; Communication; Decision Choices and Conditions; Crisis Management; Technology Industry

Web

Partners & Fellows | Social Enterprise | Harvard Business School

Partner Organizations ACCION International ACLU Acumen African Comprehensive HIV/AIDS Partnerships (ACHAP) American Ballet Theatre Association of Latino Professionals For America (ALPFA) Bill & Melinda Gates Foundation Boston Ballet... View Details

01 Oct 1997
News

Donald J. Chiofaro

community involvement: Chiofaro's pro bono activity includes founding both the Boston Jobs Academy, an organization that prepares Boston residents for office jobs, and the Boston chapter of the Police Athletic League. For the future,... View Details

Keywords: Daniel Penrice

25 Jun 2007
Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

all cities for women to shop by themselves, to be out on the streets actively spending money. So this is one important aspect of a sea change," says Koehn. "Madam Walker was part and parcel of that evolution and can't really be separated from it. We shouldn't... View Details

Keywords: by Martha Lagace; Beauty & Cosmetics

August 2011
Case

Martha Rinaldi: Should She Stay or Should She Go?

By: Linda A. Hill and Mark Renella

Martha Rinaldi has been an assistant product manager at leading beverage company Potomac Waters since graduating from business school. Rinaldi is frustrated by her relationships with her boss and a close co-worker. Even though she works hard to please her manager, she... View Details

Keywords: Interpersonal Relations; Management Styles; Managing Up; Career Planning; Conflict; Management Style; Interpersonal Communication; Personal Development and Career; Organizational Culture; Relationships; Performance Evaluation; Conflict and Resolution; Power and Influence; Food and Beverage Industry

08 Dec 2015
First Look

December 8, 2015

Argentina and Chile over recent decades. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50182 forthcoming Management Science Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—We... View Details

Keywords: Sean Silverthorne

10 May 2016
First Look

May 10, 2016

losing to them in court). Moreover, we neither find any markers of significant NPE pass-through to end innovators, nor of a positive impact of NPEs on innovation in the industries in which they are most prevalent. Download working paper:... View Details

Keywords: Carmen Nobel

January 2009 (Revised June 2010)
Case

Cisco Business Councils (2007): Unifying a Functional Enterprise with an Internal Governance System

By: Ranjay Gulati

In response to the 2001 market downturn, Cisco Systems implemented a major restructuring that transformed the company from a decentralized to centralized organization. While recognizing that a centralized, functional structure was necessary to avoid product and... View Details

Keywords: Restructuring; Customer Focus and Relationships; Governing and Advisory Boards; Resource Allocation; Organizational Change and Adaptation; Organizational Structure; Corporate Strategy; Technology Industry