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Show Results For
-
All HBS Web
(7,193)
- People (50)
- News (2,514)
- Research (3,395)
- Events (12)
- Multimedia (12)
- Faculty Publications (1,778)
- Career Coach
Cheryl Rousseau
While a Senior Vice President for global consulting firm Lee Hecht Harrison (LHH), Cheryl was invited to join their International Center for Executive Options (ICEO) practice where she is a Confidential...
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- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where...
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Keywords:
Churn;
Retention;
Attrition;
Customer Base Analysis;
Hidden Markov Models;
Latent Variable Models;
Customer Relationship Management;
Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 03 Dec 2012
- HBS Case
HBS Cases: Against the Grain
What should Jim do? The array of ethical choices forms the basis of discussion in the MBA required course Leadership and Corporate Accountability. Supply And Demand "Corruption can be defined as paying for View Details
- Winter 2002
- Article
Private Equity in Latin America: The Mexican Case
By: Roberto Charvel and Juan Carlos de Yeregui
This article describes the private equity industry in Mexico from the late 1990's to the begining of the 2000's as well as gives a potential perspective for its coming years.
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Keywords:
Emerging Economies;
Latin America;
Mexico;
Developing Countries and Economies;
Private Sector;
Asset Management;
Capital Markets;
Venture Capital;
Private Equity;
Financial Services Industry;
Latin America
Charvel, Roberto, and Juan Carlos de Yeregui. "Private Equity in Latin America: The Mexican Case." Journal of Private Equity 6, no. 1 (Winter 2002): 30–41.
- Web
Finance - Faculty & Research
real estate developer Alan Faena as he expanded his luxury development business from Argentina to the United States. The son of Syrian-Jewish textile manufacturers in Argentina, Faena transformed a blighted...
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- Career Coach
Alejandro Maldonado
also spent five years as a vice-president at H.I.G. Capital, a leading US private equity firm investing in diverse industries in the middle market space. In 2012, he founded...
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- 2015
- Working Paper
Markets with Price Coherence
By: Benjamin Edelman and Julian Wright
In markets with price coherence, the purchase of a given good via an intermediary is constrained to occur at the same price as a purchase of that same good directly from the seller (or through another competing intermediary). We examine ten markets with price...
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Keywords:
Intermediaries;
Platforms;
Two-Sided Markets;
Vertical Restraints;
Price;
Distribution Channels;
Business History;
Financial Services Industry;
Financial Services Industry;
Financial Services Industry;
Financial Services Industry;
Financial Services Industry
Edelman, Benjamin, and Julian Wright. "Markets with Price Coherence." Harvard Business School Working Paper, No. 15-061, January 2015. (Revised March 2015.)
- 21 Jun 2022
- HBS Case
Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams
Commission has taken accusations against Microsoft seriously in the past, he says. Yoffie adds that Salesforce’s next crucial decision is whether to keep selling Slack as a premium service, add it to View Details
- Web
Organizational Behavior - Faculty & Research
Asia. Attracted by Woo’s vision and leadership, and eager to work for a local Chinese company, Ventura came on board as Senior Vice President for Joyce, LCJG’s edgiest business with View Details
- 07 Jul 2023
- Blog Post
Harvard Innovation Labs: Where Passion and Purpose Meet
and connected community.” Segneri explains that being part of this environment gives students and alumni from HBS and Harvard University’s 12 other schools access to a wide range of support systems and resources, View Details
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
not economical to maintain in a particular company. For example, computer security consulting requires a high level of expertise, which few firms can economically maintain in-house. By providing these kinds...
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- 25 Jan 2017
- HBS Case
How Should Advertisers Respond to Consumer Demand for Whiter Skin?
women empowerment, decided to take on the issue by launching a “Dark Is Beautiful” campaign, partly to pressure advertisers to stop portraying lighter-skinned people as superior. “If you look at whether it’s...
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- Web
Finance Curriculum - Faculty & Research
of material: Advanced valuation—valuation of levered firms and projects. Advanced valuations—options as a metaphor for flexibility. Financial choices of firms—financing, distributing funds to shareholders,...
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- April 1998
- Case
E! Online (A): www.eonline.com
E! Online is the on-line brand extension of the cable-TV channel dedicated to entertainment news. E! Online must compete with other entertainment sites on the web, as well as create synergy between E! Online and E! Entertainment Television in order to build a...
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Keywords:
Competition;
Internet and the Web;
Service Operations;
Television Entertainment;
Brands and Branding;
Entertainment and Recreation Industry
Rayport, Jeffrey F., Carrie Ardito, and Dickson Louie. "E! Online (A): www.eonline.com." Harvard Business School Case 898-010, April 1998.
- Article
Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market
By: Santosh Anagol, Shawn Cole and Shayak Sarkar
We conduct a series of field experiments to evaluate the quality of advice provided by life insurance agents in India. Agents overwhelmingly recommend unsuitable, strictly dominated products, which provide high commissions to the agent. Agents cater to the beliefs of...
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Keywords:
Advice;
Customers;
Insurance;
Service Operations;
Motivation and Incentives;
Ethics;
India
Anagol, Santosh, Shawn Cole, and Shayak Sarkar. "Understanding the Advice of Commissions-Motivated Agents: Evidence from the Indian Life Insurance Market." Review of Economics and Statistics 99, no. 1 (March 2017).
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
play As a venture develops, McDonald suggests borrowing from others’ ideas. There are plenty of examples of companies doing this successfully: Uber drew inspiration from the carpool-match View Details
Keywords:
by Lane Lambert
- Web
Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness
their ability to serve the complex and interrelated needs of each patient over the full cycle of care. The greatest improvements in health care outcomes and efficiency will come from sustained, team-based focus on a carefully defined set...
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- 22 Aug 2012
- Working Paper Summaries
Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program
- February 2008 (Revised December 2011)
- Case
Weber Shandwick: The Client Relationship Leader Program
By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and...
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Keywords:
Blogs;
Competency and Skills;
Customer Relationship Management;
Organizational Change and Adaptation;
Organizational Design;
Social and Collaborative Networks;
Competitive Advantage;
Public Relations Industry
Eccles, Robert G., and Kerry Herman. "Weber Shandwick: The Client Relationship Leader Program." Harvard Business School Case 408-077, February 2008. (Revised December 2011.)
- 17 Oct 2014
- Research & Ideas
New Treasury Rules Help Long-Retirement Planning
recommended that workers use all their retirement savings to buy life annuities in order to avoid outliving their savings. Nevertheless, few workers want to put their whole retirement nest egg into a life annuity. Why? In one word,...
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