Filter Results:
(634)
Show Results For
- All HBS Web
(634)
- People (2)
- News (153)
- Research (372)
- Events (1)
- Multimedia (1)
- Faculty Publications (162)
Show Results For
- All HBS Web
(634)
- People (2)
- News (153)
- Research (372)
- Events (1)
- Multimedia (1)
- Faculty Publications (162)
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
purse. Tickets, money, and IDs were all gone. A Disney employee gave me food vouchers for the family, park tickets for the following days, and helped with any inconveniences that we faced. While we enjoyed the rest of the day in the park,... View Details
W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
- 20 Jan 2023
- News
Free Spirits
Illustrations by Edmon DeHaro “Cheers!” As her father’s wedding toast comes to a close, Vanessa Royle (MBA 2022) raises her champagne flute into the evening air to clink glasses with the groom, Andy. She tilts her glass to take a sip and, with the flavors of the drink... View Details
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
Because of this, Airbnb offers not only a review system but also insurance to pay for incidents resulting from unreliable guests, authentication to make sure that guests and hosts are who they say they are, and a screening process to give... View Details
- Web
Globalization - Faculty & Research
poorer borrowers negatively moderate the relationship between social globalization and MFI interest rate, and positively moderate the relationship between economic globalization and MFI interest rate. This paper contributes to understanding how globalization View Details
- Web
Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2) - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
- 27 Oct 2015
- News
Sweet Success
flotation, or DAF,” he explains. “We inject microbubbles into the bottom of sap tanks. Any yeast, bacteria, or non-water-soluble particles adhere to the bubbles and float to the top to be skimmed off. Just the good stuff remains.” DAF had been adapted to View Details
Keywords: Deborah Blagg
- Web
5 Reasons to Join a Club at HBS - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
- 01 Jun 2023
- News
Cultivating Prosperity in Afghanistan
Special Forces units while serving in Afghanistan. Saffron currently sells for $2,500 per kilogram because its harvesting and processing are so labor intensive. During the summer after their first year at HBS, Miller served as a brand... View Details
Keywords: Jennifer Gillespie
- September 2023
- Case
Trilling Foods: Managing People with Data
Trilling Foods, a regional bricks-and-mortar grocery chain, has recently provided its frontline managers with new tools for using data. Allison Andersen, Trilling’s VP of Data Science, has spearheaded these efforts. Yet, as she works with Kent Wade, the general manager... View Details
Keywords: Digital Transformation; Management Practices and Processes; Training; Organizational Change and Adaptation; Food and Beverage Industry; Food and Beverage Industry
Feldberg, Alexandra C., and Jeffrey T. Polzer. "Trilling Foods: Managing People with Data." Harvard Business School Case 424-025, September 2023.
- 07 Jan 2002
- Research & Ideas
How Marketing Can Reduce Worldwide Poverty
Lagace: How can marketers help the world's poor? Rangan: They can bring a marketing process to think through how the allocation of resources happens. We need the voice of all stakeholders. Some of the stakeholders don't seem to have a... View Details
Keywords: by Martha Lagace
- 01 Jan 2005
- News
Joseph J. O'Donnell, MBA 1971
Founder, Chairman & CEO, Boston Culinary Group, Inc. Return to Alumni Achievement Awards main page EARLIER EDUCATION Harvard College, 1967 A.B., Government and Economics LIFELONG LESSON FROM HBS "The analytical process I learned at HBS... View Details
- 08 Mar 2022
- Blog Post
Recalling My First Cold Call: A Conversation with Second-Year Students
like training a muscle, and it’s exactly what we are training here. VARUN NAGARAJAN (MBA 2022) Nagarajan is a member of the HBS Show Club, Entrepreneurship Club, and the South-Asian Business Association. He is also a part of the i-lab venture program and is currently... View Details
- 12 Mar 2021
- News
My Favorite Case
discussions that you remember years later. It started with a terrific setup by Professor David Thomas, then the realization, little by little, of what the case was truly about, followed by deep lessons in interpretation of data and constructing arguments and the basic... View Details
- 15 Jul 2014
- First Look
First Look: July 15
Wawa Inc. Retailing requires attention to detail and customer and employee loyalty. Wawa is a 50-year-old food retailer with an almost cult-like following. With $9 billion in revenues, Wawa is the 50th largest privately held company in... View Details
Keywords: Carmen Nobel
- Web
A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
- Web
Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19 - MBA
Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
- 04 Sep 2018
- First Look
New Research and Ideas, September 4, 2018
an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details
Keywords: Dina Gerdeman
- 31 Oct 2011
- Research & Ideas
The Most Powerful Workplace Motivator
be the best way to motivate employees. "When deciding how much effort to exude, workers not only respond to their own compensation, but also respond to pay relative to their peers as they socially compare," the paper states. That's important View Details
Keywords: by Carmen Nobel
- 28 Jun 2004
- Research & Ideas
How to Avoid a Price Increase
seems to support this logic. First, consumers themselves report a greater sensitivity (or awareness) of price than of quantity. Second, in tracking the sale of snack foods we found that consumers reacted greatly to periodic changes in... View Details
Keywords: by Manda Salls