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Show Results For
- All HBS Web
(2,743)
- People (1)
- News (478)
- Research (1,765)
- Events (1)
- Multimedia (6)
- Faculty Publications (736)
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- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
make up for lost years, he was surprised to find himself at Harvard at age 23. Primed to Perform: How to Build the Highest Performing Cultures through the Science of Total Motivation by Neel Doshi and Lindsay McGregor (MBA 2013)... View Details
- 01 Jun 2017
- News
The Exchange: Venture Forth
cost of starting firms falls, this lowers the cost of the option, so you will take on higher option value projects. You will potentially take on more of them and focus less on governance in the early stages. It’s what is known as a “spray... View Details
Keywords: April White
- 19 Jun 2019
- News
Connecting Patients and Providers
make global specialized healthcare accessible to anyone, anywhere. Trustedoctor “focuses on the first half mile of the patient and provider journey, before customers become in-patients of a provider” explains Jarzabek, who remembers well... View Details
Keywords: April White
- 01 Feb 2000
- News
New Releases
chosen." In Down to Earth, Reinhardt draws on studies of companies in industries as diverse as energy and packaged consumer goods to illustrate approaches for reconciling shareholder value with environmental performance. One such company,... View Details
- 01 Jun 2017
- News
Supercharged
rapid-charging stations capable of recharging a vehicle’s battery in minutes rather than hours—has been a “primary inhibitor” of mass-market adoption. Juan Camargo (MBA 2012), senior manager for value strategy at Cox Automotive—which owns... View Details
- 01 Mar 2017
- News
Alumni and Faculty Books for March 2017
age by adapting a current business model to the new marketplace. The book offers critical insights into responding to disruptive shock with three value propositions: repositioning today’s business to maximize resilience; creating a new... View Details
- 28 May 2019
- News
Leading Questions
successful.” The assessment trend is also driven by companies that are eager for what Schlatka calls “people data.” Businesses that have long relied on customer numbers and financial reports to make important decisions have recognized... View Details
Keywords: April White
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
“We believe, where political processes fail to come up with solutions for our society, equipping businesses with the right ideas is a very important aspect of dealing with sustainability issues. Therefore, it is of utmost importance for us to engage business leaders... View Details
Keywords: Margie Kelley
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 01 Mar 2012
- News
Shop Talk, Different Avenues
disruptive business model: an online site that requires customers to register, featuring flash sales of discounted luxury goods for men and women in categories including designer clothing, accessories, home goods, food and wine, and... View Details
- 06 Dec 2021
- News
Action Plan: Whole Sale
online platforms such as YouTube or, more recently, TikTok, to discover new products, but digital sales in the category were not on par with other consumer goods. The explanation: “Beauty is a fun purchase for consumers,” observes Balbale. View Details
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
without it. Poindexter: I talk a lot to my customers about what life is like without electricity. And one of the most profound things that they said to me was, "Life without electricity, you're always rushing." And it's because you have... View Details
- 01 Dec 2008
- News
Lesson from the Fall
off-balance sheet partnerships that purchased assets from Enron. And it failed to see and react to many “red flags” indicating that Enron’s economic performance and its public commitment to ethical values were deteriorating. To deter... View Details
- 01 Sep 2011
- News
Water for Life
households efficiently. With over 6 million customers (about 1 million households), the viability of the company can be sustained as long as we remain efficient in our operations and excellent in our service delivery. So far, we have been... View Details
- 01 Dec 2006
- News
Inside Intel
conception of business as a contact sport. The target was Motorola. The 68000 might have been technically superior to the 8086, but Davidow figured out a way to make that undeniably important fact irrelevant. What mattered was not the design of the chip but the View Details
- 01 Mar 2010
- News
Money Matters
compromising our values and the culture of our organization trying to keep up with competitors who were pushing products down people’s throats.” While customers hunkered down, iTrust had the breathing room... View Details
- 01 Jun 2004
- News
Luxe Redux
more vigorously to assert who they are socially, psychically, and culturally,” remarks Koehn. “As a value proposition, luxury goods are very sensitive to timing and ego.” Adaptation, however, is a risky business. “You can’t rely on... View Details
- 01 Jun 2009
- News
Alumni Books
market-segmentation scheme for reconfiguring your offerings to reduce costs while delivering new value to customers; lessening innovation risks with strategic experiments and alliances with customers; and appealing to increasingly... View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
find an area where narrow AI is not having an impact,” says Seseri, which raises questions for business leaders in all sectors. How can e-commerce businesses benefit from artificial intelligence in the near future? And how will potential View Details
Keywords: April White