Publications

July 1999
Background Note

Comments on Standard Times and the Division of Labor

By: Roy D. Shapiro

A brief note on the origins and uses of standard times in production process flow diagrams and on the benefits and drawbacks of division of labor. A rewritten version of two earlier notes. View Details

Keywords: Labor; Management Practices and Processes; Standards; Production

08 Mar 2017
News

A Steady Voice in Difficult Times

listening to the patients is the most important thing I do. “I will be a chaplain probably for the rest of my life—that’s what I think right now. It’s pretty amazing to be in a job that you feel like you’re supposed to be in. Being able to help people when they are... View Details

01 Oct 2021
News

Tulsa Massacre Case Fosters Timely Conversations

emotions from the events that had occurred in Tulsa, Oklahoma, on June 1, 1921, when a white mob killed an estimated 300 Black residents and destroyed homes and businesses along 35 square blocks. Ratajczak spent more time than usual... View Details

Article

In Mobile Advertising, Timing Is Everything

By: Sunil Gupta

Find at Harvard

Register to Read

June 2019
Teaching Note

FundersClub: The Times They Are a-Changin'

By: Nori Gerardo Lietz

Teaching Note for HBS No. 218-032. View Details

May 2016
Case

OPET: Precision Marketing in Uncertain Times

By: Rajiv Lal, Esel Çekin and Eren Kuzucu

During Timucin Guler’s decade at OPET, a prominent fuel distributor in Turkey, he transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in... View Details

Keywords: Customer Satisfaction; Customer Service; Emerging Market; Focusing On Customers; Competition; Turkey; Loyalty Program; Marketing Strategy; Downstream Distribution; Customer Relationship Management; Energy Industry; Turkey

March 1996
Article

Track One Time Charges' Future Effects

By: David F. Hawkins

Find at Harvard

May 2010 (Revised September 2013)
Case

Friend Bank: The Time for Hope

By: Clayton S. Rose and Aldo Sesia

In 2010, Friend Bank was entering the fifth year of Hope Harris Johnson's ambitious 20-year growth plan to transform her family's one branch community bank into an institution with a substantial presence in southeastern Alabama. Harris Johnson was pleased, so far, with... View Details

Keywords: Family Business; Financial Crisis; Banks and Banking; Growth and Development Strategy; Risk Management; Family Ownership; Competitive Advantage; Banking Industry; Alabama

June 2007 (Revised February 2008)
Case

Ericsson: Leading in Times of Change

By: Das Narayandas, Vincent Marie Dessain, Daniela Beyersdorfer and Anders Sjoman

After its dramatic corporate turnaround, the Swedish telecom infrastructure company Ericsson hires a new CEO to bring the former Swedish flagship company back on track. Puts students in the shoes of Carl-Henric Svanberg, an industry outsider and CEO of locks group Assy... View Details

Keywords: Restructuring; Profit; Leading Change; Goals and Objectives; Managerial Roles; Organizational Change and Adaptation; Problems and Challenges; Sweden