Retail Banking - Publications - Faculty & Research

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Understanding Entrepreneurial Opportunity in Kazakhstan - Global Activities 2020

Kazakhstani company to IPO? The decision was particularly difficult because of Kaspi.kz’s unique story. Pictured: Mikheil Lomtadze (MBA 2002) returned to the HBS classroom as a case protagonist. The private-equity-owned company had once been a traditional View Details

25 Aug 2022
News

Up on the Corner

unsuccessful) plans to redevelop Union Square and other parts of Southwest Baltimore, Dlodlo began by asking residents what they wanted and needed. Everything about Madikizela, from the incorporation of culturally diverse retail to the... View Details

Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate

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Harvard Business School

Accenture). He became a partner in 1976, specializing in the development of financial control and operating systems in retail and banking industries. In 1985, Gates began to develop commercial and... View Details

01 Mar 2023
News

Step Change

London School of Economics. After stints as a researcher and analyst at investment bank EFG Hermes and the International Finance Corporation, she was recommended for a role at Egypt’s Ministry of Finance in 2010, working in the Macro... View Details

Keywords: Julia Hanna; photographed by Abdelrahman Gabr – Koree; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

01 Dec 2022
News

My First Job

there is no wave. If one expends energy efficiently, lives life authentically, and eliminates noise to focus on the signal when it matters, things tend to work out well. And it leaves a ton of time to be on the water, kitesurfing. —Bill Tai (MBA 1987) Team Spirits I... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

01 Mar 2018
News

Every Trick in the Book

without a bookstore,” she says. “It’s every bit a part of a community as a bank or a grocery store or a hardware store.” As she surveyed her new business in early 2016, however, Brody knew the East Hampton icon couldn’t remain trapped in... View Details

Keywords: April White

01 Feb 2002
News

It's academic. (Not!)

Wasserman. "They have a lot of senior people at the top and very few junior people below them. Several other industries that started out that way - such as investment banking and consulting - have evolved into big, pyramid-shaped... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

clients with supply chain solutions. With five distribution centers and three logistics warehouses, and over 1,000 employees, Logistics previously managed more than 50 outbound orders per day to refill stores and retail locations for its... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

Profile

Casey Gerald

“Truth is, there weren’t a lot of kids around me going to an Ivy League school.” Initially “convinced” he would become a lawyer, a summer internship within a law firm “quickly disabused me of the idea.” Investment banking came next,... View Details

Keywords: Retail; Retail; Retail

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2024 Reunion Presentations - Alumni

where everyone can thrive Communicate powerfully as a leader Go fast by empowering your team Can Consumers, Big Tech, and Retailers Fix Health Care? Professor Robert Huckman (PHDBE 2001) No additional materials available + More Info –... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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Overview

Globalization and Emerging Markets (Elective Course) The world order has changed significantly in the last two decades. The influence of western-style varieties of capitalism has been challenged by new forms of capitalism that rely less on private enterprise and on the... View Details

01 Jun 1998
News

Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer

An innovative thinker who created BayBanks, one of the most successful retail banking franchises in the United States, William M. Crozier, Jr. (MBA '63) has a lot to say about the evolution of banking. As... View Details

Keywords: Eileen K. McCluskey

15 May 2012
News

Finally Finding the Right Fit

Heffernan: From one who's tried on many hats, a tip of the cap to HBS. Photo courtesy Andrew Heffernan As a young man in Dublin, Ireland, Andrew Heffernan (MBA 2006) worked in a variety of summer jobs with the family business, the country’s largest retailer. But View Details

Keywords: fashion; apparel; Apparel Manufacturing; Manufacturing

Career Coach

Andrea Kimmel

banking prior to HBS and then led to consumer and retail brand marketing and finally to the start-up she began in the childcare industry in 2011 which she has grown to 2 locations and soon to be a franchise.... View Details

Keywords: Investment Banking; Investment Banking; Investment Banking; Investment Banking; Investment Banking

01 Dec 2015
News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell phone but no traditional bank account. Taking advantage of... View Details

Keywords: Erin Peterson

26 Jun 2019
Research & Ideas

Why the US-China Tariff Standoff Hurts American Companies More

down in May. He teamed with prominent economists to study price data from June 2018—the month before the trade war began—to early 2019. Their work combines import and export prices at the US border, collected by the Bureau of Labor Statistics, with View Details

Keywords: by Danielle Kost; Retail; Retail; Retail

September 1999 (Revised April 2001)
Case

Credit Suisse (A) (Abridged)

By: W. Earl Sasser and William E. Fulmer

Credit Suisse is looking for ways to differentiate itself from current and likely competitors. After two years of restructuring, the bank's leadership wants profitable growth. It has decided to emphasize customer service. View Details

Keywords: Restructuring; Competitive Advantage; Customer Satisfaction; Banks and Banking; Growth and Development Strategy; Banking Industry; Banking Industry