Order Processing - Publications - Faculty & Research

2009
Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel

Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details

Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry

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20 Jun 2005
Research & Ideas

Creating a Positive Professional Image

social identity-based impression management (SIM) to create a positive professional image. SIM refers to the process of strategically presenting yourself in a manner that communicates the meaning and significance you associate with your... View Details

Keywords: by Mallory Stark

November 2010
Article

Beyond the Deal: Wage a 'Negotiation Campaign'

By: James K. Sebenius

While negotiation scholars primarily take the individual transaction as the "unit of analysis," this article characterizes the (new) concept of a "negotiation campaign" in which a number of individual deals must be put together, often on multiple "fronts," to realize a... View Details

Keywords: Negotiation Deal; Management Practices and Processes; Value; Problems and Challenges; Business Startups; Sales; Partners and Partnerships; Venture Capital

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17 Feb 2020
Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

times did you buy “X” in the last month?”) and data-centric (“How often do you order takeout for dinner?). Problem validation Early in the process, more important than interest tests are tests that validate there is a problem worth... View Details

Keywords: by Julia Austin

01 Feb 2001
News

What Makes a Good Leader

resonated across the MBA and Executive Education curriculum, in 1999 Dean Clark launched the HBS Global Leadership Initiative in order to broaden the School's outreach in this area. Headed by Kotter and Director Alan Price, the initiative... View Details

Keywords: Management

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

require digital transformations to be more iterative than other forms of corporate change. Leaders need to catalyze change rather than plan for it. That means creating the initial conditions for the organization to achieve its ambitions and guiding their company... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

Teaching Interest

Leadership and Organizational Behavior (LEAD)

By: Ethan S. Bernstein

Professor Bernstein taught Leadership and Organizational Behavior (LEAD) from 2013-2016 (7 sections). This course focuses on how managers become effective leaders by addressing the human side of enterprise.

The course is divided into five modules:View Details

Keywords: Leadership; Organizations; Personal Development and Career; Relationships; Communication

09 Apr 2012
Research & Ideas

Who Sways the USDA on GMO Approvals?

professor at the National University of Singapore, Hiatt identifies two types of legitimacy important to the USDA. The first, "consequential" legitimacy, is the perception that the process produces effective results; the second,... View Details

Keywords: by Michael Blanding; Food & Beverage; Biotechnology; Agriculture & Agribusiness

Web

FAQs - Alumni

caregivers are not Harvard employees, and we cannot provide any guarantees. Families are strongly encouraged to run checks to make the best hiring decisions. To secure, vet, and arrange childcare, it is recommended that the process begin... View Details

31 May 2011
First Look

First Look: May 31

mathematical models has turned the negotiated order of organizational activities, which necessarily include particularistic elements, into abstract generalizations that favor quantifiable variables. This paper offers another logic, a... View Details

Keywords: Sean Silverthorne

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its alumni. The admissions processes for our academic programs require applicants to provide personal information and preferences. The applicant also has the option of providing additional company information during this process. We... View Details

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

McKinsey to found Acorn Systems where he developed software to incorporate time equations into ABC. The software modeled how, for example, the time to process a customer order would vary depending on whether... View Details

Keywords: by Sarah Jane Gilbert

Web

Hidden Workers, Untapped Talent - Managing the Future of Work

Research Research Hidden Workers: Untapped Talent Read the Report Read the Report By: Joseph B. Fuller, Manjari Raman, Eva Sage-Gavin, & Kristen Hines Increased reliance on technology and changing demographics have shaped the way that companies hire. Hiring View Details

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

permit short-cuts to be taken in order to expedite decisions.” “Make ‘speeches.’ Talk as frequently as possible and at great length. Illustrate your ‘points’ by long anecdotes and accounts of personal experiences.” “When possible, refer... View Details

Keywords: by Dina Gerdeman

08 Nov 2016
First Look

November 8, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=51879 Structural GARCH: The Volatility-Leverage Connection By: Engle, Robert F., and Emil N. Siriwardane Abstract—During the financial crisis, financial firm leverage and volatility both rose dramatically. Consequently,... View Details

Keywords: Sean Silverthorne

01 Nov 2010
Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all... View Details

Keywords: by Carmen Nobel

24 Jul 2000
Research & Ideas

Value Maximization and Stakeholder Theory

critical functions are part of the competitive and organizational strategy of any team or organization. Adopting value creation as the scorekeeping measure does nothing to relieve us of the responsibility to do all these things and more in View Details

Keywords: by Michael C. Jensen

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Entrepreneurship - Faculty & Research

specialists—an "operating team" that is an order of magnitude larger than that of any other VC firm. Furthermore, the operating team aims to not only assist a16z portfolio companies, but also to be broadly helpful to all parties in the... View Details

24 Oct 2016
Research & Ideas

Bernie Madoff Explains Himself

students that Madoff was once best known for pioneering the controversial but legal practice of payment for order flow, in which he would pay brokerage firms a couple of cents per share to send orders... View Details

Keywords: by Carmen Nobel; Financial Services

19 Feb 2008
Research & Ideas

Radical Design, Radical Results

sort of research process and then launches products based on its findings. Wait and see. The company allows others to experiment with various products, observes what is most successful, and reacts accordingly. In Verganti's study of the... View Details

Keywords: by Julia Hanna; Consumer Products

Publications