Publications

Educators

2007
Article

Three Perspectives on Team Learning: Outcome Improvement, Task Mastery, and Group Process

By: Amy C. Edmondson, James R. Dillon and Kate Roloff

The emergence of a research literature on team learning has been driven by at least two factors. First, longstanding interest in what makes organizational work teams effective leads naturally to questions about how members of newly formed teams learn to work together... View Details

Keywords: Learning; Organizational Culture; Performance Improvement; Practice; Groups and Teams; Research; Adaptation; Cooperation

June 2014
Teaching Note

Doing Deals and Leading Teams at XAF Partners

By: Boris Groysberg, Sarah L. Abbott and Robin Abrahams

Private equity firm XAF Partners had grown steadily over the last decade, establishing offices across Asia. At the end of their day-long partners' retreat, several firm partners discuss the challenges they face as "producing managers." These include collaboration and... View Details

Keywords: Management; Time Management; Development; Competency and Skills; Talent and Talent Management; Leadership; Growth and Development Strategy; Business or Company Management; Management Practices and Processes; Financial Services Industry; China

2008
Working Paper

Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

By: Robert S. Huckman and Bradley R. Staats

Prior work in organizational learning has failed to find a consistent effect of variation in experience on performance. While some studies find a positive relationship between these two variables, others find no effect or even a negative relationship. In this paper, we... View Details

Keywords: Experience and Expertise; Learning; Knowledge Acquisition; Knowledge Use and Leverage; Organizational Culture; Performance Improvement; Groups and Teams; Familiarity; India

Read Now

January 1997
Article

The Effect of Multiple Anchors on Anchoring Individual and Group Judgment

By: James K. Sebenius and Glen Whyte

Keywords: Groups and Teams; Judgments; Agreements and Arrangements

June 1995
Case

Northern Telecom and Netas (A): Turkey's Telecommunications Team

By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko

The Turkish general manager of a successful telecommunications equipment-manufacturing joint venture between the Canadian company Northern Telecom and local partners in Turkey reviews the solutions to a crisis in 1989 and wonders whether the company will be able to... View Details

Keywords: Joint Ventures; Mobile and Wireless Technology; Crisis Management; Problems and Challenges; Change Management; Developing Countries and Economies; Political Elections; Telecommunications Industry; Manufacturing Industry; Turkey; Canada

Educators

November 2008
Article

Teaming Up to Crack Innovation and Enterprise Integration

By: Jim I. Cash Jr., Michael J. Earl and Robert Morison

Keywords: Groups and Teams; Innovation and Invention; Integration

March 2012
Article

Racial Diversity, Racial Asymmetries, and Team Learning Environment: Effects on Performance

By: Robin J. Ely, Irene Padavic and David A. Thomas

This paper argues that learning in cross-race interactions is critical for work teams to realize performance benefits from racial diversity but that diversity is a liability when society's negative stereotypes about racial minorities' competence inhibit such... View Details

Keywords: Groups and Teams; Performance; Learning; Diversity

Article

Disrupted Routines: Team Learning and New Technology Adaptation

By: Amy C. Edmondson, Richard Bohmer and Gary P. Pisano

Keywords: Learning; Information Technology; Groups and Teams; Disruption

Read Now

23 Apr 2007
Research & Ideas

Are Great Teams Less Productive?

to help organizations better access, integrate, and leverage the talents and insights of their employees. An earlier career as an organizational change consultant led me to realize how many thoughtful,... View Details

Keywords: by Sarah Jane Gilbert

2005
Chapter

Internal Dynamics and Cultural Intelligence in Multinational Teams

By: P. C. Earley and H. K. Gardner

Keywords: Groups and Teams; Cross-Cultural and Cross-Border Issues

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

the expertise of all their members? A: No matter what level of pressure, teams need to work diligently to make the most of their members' knowledge. To draw out individual expertise, View Details

Keywords: by Sarah Jane Gilbert

28 Jun 2011
News

Turn Your Group into a True Team

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

Educators

01 Dec 2008
News

Energy Sources: Daniel Yergin and the EP Team

the New York Times but, he says, “I had great respect for Bob and HBS, and I was obsessed with the energy problem and saw this as a unique opportunity. All of us on the View Details

Keywords: Oil and Gas Extraction; Oil and Gas Extraction

1997
Working Paper

Sticky Ties and Bad Attitudes: Relational and Individual Basis of Resistance to Changes in Organizational Structure

By: Kathleen L. McGinn and Tracy A. Thompson