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  • 2020
  • Working Paper

Arbitration with Uninformed Consumers

By: Mark Egan, Gregor Matvos and Amit Seru
This paper studies the impact of the arbitrator selection process on consumer outcomes by examining roughly 9,000 consumer arbitration cases in the securities industry. Securities disputes present a good laboratory: arbitration is mandatory for all disputes,... View Details
Keywords: Arbitration; Financial Advisers; Financial Advisors; Brokers; Consumer Finance; Financial Misconduct; Fraud; Personal Finance; Conflict and Resolution; Information; Fairness
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  • 25 Jan 2024
  • News

Alumni Gain Insights on Nigeria’s New Government; Taipei Alumni Host Faculty Guest

Clubs News Clubs News HBS Alumni in Nigeria Discuss New Government’s Fiscal Policies To better understand the economic and policy direction of Nigeria’s newly sworn-in government, the HBS Association of... View Details
Keywords: Margie Kelley
  • 18 Apr 2018
  • First Look

First Look at New Research and Ideas, April 18, 2018

effectiveness information. These findings could spur more effective labeling policies that facilitate healthier choices, do not decrease overall beverage purchases, and are publicly accepted. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2015
  • First Look

December 8, 2015

the impact of multinationals, the growth of business groups, and the conflicted relations between business and government. The book represents a unique comparative study of the complex and non-linear impact of globalization and the... View Details
Keywords: Sean Silverthorne
  • 11 Mar 2019
  • Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

The 70th anniversary of Israel’s founding last year stirred reflection about the country’s image, values, and position in the world among everyone from former diplomats to Hollywood actors. Despite efforts to portray Israel as modern and safe, the Israeli-Palestinian... View Details
Keywords: by Danielle Kost; Tourism
  • Web

Historical Data & Sources - Business History

Conflict Correlates of War (1820-1990) Department of Peace and Conflict Research (2000) Download Data Set in Excel Kohlberg Kravis Roberts (KKR) KKR Firm History Map created by John Regan, MBA 2016 Download... View Details
  • 06 Mar 2012
  • First Look

First Look: March 6

and job-training programs-have tended to operate in silos. But they are far more effective when they're networked. By collaborating to bridge the gaps between them, business, academic, and policy leaders can help generate more ideas,... View Details
Keywords: Sean Silverthorne
  • January 2024 (Revised June 2024)
  • Case

School of Rock: Tuning into Structured Empowerment (A)

By: Tatiana Sandino, Jeffrey Rayport, Samuel Grad and Stacy Straaberg
In summer 2021, School of Rock was a youth-oriented music education company with 291 franchise- and company-owned schools globally. Before CEO Rob Price’s hire in 2017, School of Rock’s nonconformist rock ‘n’ roll culture led to variability in teaching styles,... View Details
Keywords: Business Growth and Maturation; Business Plan; Change Management; Transformation; Communication Strategy; Decisions; Curriculum and Courses; Teaching; Employee Relationship Management; Knowledge Sharing; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Style; Marketing Strategy; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Franchise Ownership; Performance Expectations; Performance Improvement; Strategic Planning; Attitudes; Conflict Management; Corporate Strategy; Applications and Software; Technology Adoption; Education Industry; Music Industry; Massachusetts; United States
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  • Web

The 20th Century Zeitgeist - Leadership

door for conglomerate business model Influence: Medium-High 70 1970 s 19 Deregulation of oil and airline industries New energy policies and programs Stagflation cripples economy Environmental protection weakened Price controls Influence:... View Details
  • 17 Sep 2013
  • First Look

First Look: September 17

recommendations for stocks with larger market capitalizations and lower return volatility than their sell-side peers, consistent with their facing fewer conflicts of interest and having a preference for liquid stocks. Tests with no... View Details
Keywords: Sean Silverthorne
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

environmental factors created by a persistent virus. It’s as if the success and gains made in 2021 with vaccinations and the incremental return to work and school policies have made leaders at different echelons reluctant to admit that... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • Web

HBS - Financials | Supplemental Financial Information

number of students elected to take advantage of the School’s deferral and leave policies because of COVID, reducing enrollment by 14 percent from fiscal 2020. By contrast, enrollment in fiscal 2022 was 1,870 students, in line with the... View Details
  • Web

HBS - Financials | Supplemental Financial Information

tuition and fee revenue from the MBA program decreased 17 percent to $113 million from $136 million in fiscal 2020, as a number of students chose to take advantage of the School's deferral and leave policies during the pandemic. To put... View Details
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

loses a star employee because it refuses to raise her salary to match a competitor's higher offer, the firm is not necessarily behaving irrationally; it may instead be constrained by an HR policy that restricts it from creating huge pay... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • Web

2022 Reunion Presentations - Alumni

not always research-methods-based online information, political actors have succeeded in giving voice to this set of economic grievances. In this session, we will review online surveys on attitudes towards globalization and economic View Details
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

strongest—on his relationship to the IT department—and tended to retreat into the IT "basement" in times of conflict with business units and senior management. Barton paid attention to his staff, while at the same time more... View Details
Keywords: by Martha Lagace
  • 28 Sep 2020
  • Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

resulting working paper, Conversational Receptiveness: Improving Engagement with Opposing Views, was written in collaboration with Michael Yeomans, assistant professor at Imperial College Business School in London; Julia Minson, associate professor of public View Details
Keywords: by Kristen Senz
  • 06 Jun 2008
  • What Do You Think?

Why Don’t Managers Think Deeply?

explore them we would be able to realize such things as more substantial, farsighted, successful new product introductions (such as the hybrid auto ten years ago at Toyota); more successful conflict... View Details
Keywords: by Jim Heskett
  • 14 Jun 2023
  • News

Dean Datar Meets with Alumni in East Asia

and economic inclusion—and then sharing that research with students, practitioners, policy makers, and the general public to affect meaningful change. Addressing society's rapid move to digital platforms, Dean Datar said, "As you look at... View Details
  • 18 Oct 2011
  • First Look

First Look: October 18

behalf of families and (b) bank forbearance policies regarding overdrawn customers. We focus on five factors to explain the incidence of involuntary closures: personal traits, community traits, economic trends, bank policies, and credit... View Details
Keywords: Sean Silverthorne