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Show Results For
- All HBS Web
(2,640)
- People (5)
- News (575)
- Research (1,508)
- Events (17)
- Multimedia (32)
- Faculty Publications (1,151)
- 23 Feb 2022
- News
Can WEB3 Bring Back Competition to Digital Platforms?
- 13 May 2018
- News
Executives learn how to lead digital disruption
- January 1988 (Revised March 1995)
- Supplement
Digital Equipment Corp.: The Endpoint Model (B1)
By: David A. Garvin
Should follow Digital Equipment Corp.: The Endpoint Model (A). The plant manager has been promoted and students must decide what kind of individual--background, training, personal style, etc.--they would like to replace him. View Details
Keywords: Training; Leadership Style; Management Succession; Identity; Technology; Technology Industry
Garvin, David A. "Digital Equipment Corp.: The Endpoint Model (B1)." Harvard Business School Supplement 688-060, January 1988. (Revised March 1995.)
- 19 Oct 2016
- Book
Three Critical Mistakes Digital Businesses Make With Content
- 24 May 2019
- News
Reporter’s Phablet: CIOs Set the Digital Agenda
- Article
How Local Context Shapes Digital Business Abroad
By: William R. Kerr
This article identifies how digital businesses need to be adapted to the local environment in which they are being applied. Core ideas include the development of strong barriers to entry, the types of network effects encountered, and the localization of business... View Details
Keywords: Business Model; Information Technology; Geographic Location; Market Entry and Exit; Adaptation; Entrepreneurship; Network Effects
Kerr, William R. "How Local Context Shapes Digital Business Abroad." Harvard Business Review (website) (June 24, 2015).
- Article
Media Companies Need to Become Marketing Companies
By: Andrew J. Heyward and Jeffrey F. Rayport
Heyward, Andrew J., and Jeffrey F. Rayport. "Media Companies Need to Become Marketing Companies." Harvard Business Review Blogs (February 3, 2009).
- Article
What is Facebook, Really?
Rayport, Jeffrey F. "What is Facebook, Really?" HBR Blog Network (February 2, 2011).
- March 2022 (Revised March 2022)
- Module Note
Managing Customers in the Digital Era
By: Eva Ascarza
The last two decades have witnessed incredible technological advances that have transformed the ways customers connect with each other and enabled firms to track customers in multiple ways through various channels to personalize (and automize) their offerings at... View Details
Keywords: Customer Relationship Management; Customer Focus and Relationships; Technological Innovation
Ascarza, Eva. "Managing Customers in the Digital Era." Harvard Business School Module Note 522-066, March 2022. (Revised March 2022.)
- 2005
- Book
Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
By: Jeffrey F. Rayport and Bernard J. Jaworski
Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Service Delivery; Marketing
Rayport, Jeffrey F., and Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers. Boston, MA: Harvard Business School Press, 2005.
- 01 Jun 2015
- News
Faculty Q&A: Reemerging Technologies
the world who said this is the only way to listen to music. But today a new generation raised on digital music is also taking notice. Is reemergence a short-lived trend? Reemergent technologies often... View Details
- 30 Nov 2009
- Research & Ideas
Tracks of My Tears: Reconstructing Digital Music
joint venture between three television broadcasters, perhaps signal that other industries have learned from the music industry. Q: What are you working on now? A: I am working on a number of research projects that look at the impact of View Details
- January 2021
- Case
Digital Transformation 2.0: CEO Elie Girard at Atos
By: Tsedal Neeley and James Barnett
Elie Girard has taken the helm as CEO of Atos—multinational IT giant—to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global in scope, he made a bold first step as... View Details
Neeley, Tsedal, and James Barnett. "Digital Transformation 2.0: CEO Elie Girard at Atos." Harvard Business School Case 421-024, January 2021.
- 07 Feb 2022
- News
Most Compelling Qualities Of Digitally Transformed Enterprises
- February 2020
- Case
Klöckner & Co: Steeling for a Digital World
By: Scott Duke Kominers and Carin-Isabel Knoop
Hoping to get ahead of potential digital disruption at Klöckner & Co.—one of the world’s largest steel and metal distributors—CEO Gisbert Rühl set up both kloeckner.i (KCI), an internal transformation arm, and XOM Materials (XOM), an independent industry platform. KCI... View Details
Keywords: Corporate Entrepreneurship; Market Design; Digital Platforms; Markets; Industry Structures; Supply and Industry; Technology Adoption; Transformation; Digital Transformation; Information Technology Industry; Information Technology Industry; Europe; Germany
Kominers, Scott Duke, and Carin-Isabel Knoop. "Klöckner & Co: Steeling for a Digital World." Harvard Business School Case 820-035, February 2020.
- November 2021
- Article
Digital Infrastructure Is More Than Just Broadband: What the U.S. Can Learn from Europe's Open Source Technology policy study
By: Frank Nagle
Keywords: Technological Innovation; Infrastructure; Open Source Distribution; Economic Growth; United States; European Union
Nagle, Frank. "Digital Infrastructure Is More Than Just Broadband: What the U.S. Can Learn from Europe's Open Source Technology policy study." Brookings Series: Reimagining Modern-day Markets and Regulations (November 2021).
- 07 Nov 2018
- News
Driving Digital Strategy: What Makes Amazon So Hard to Define?
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
has reinforced the perception of critics that markets for the digital currency—used primarily as an investment vehicle as it is not widely accepted as payment for goods and services—are little more than global casinos operating with... View Details