Customer Specificity - Publications - Faculty & Research

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

brick-and-mortars, including Best Buy, Target, Staples, and Sears, will gladly match their online prices in-store if a customer asks for them. However, others, like Home Depot, Bloomingdale’s, and Macy’s, are usually quite firm about... View Details

Keywords: by Dina Gerdeman; Retail

26 Nov 2019
News

The Ritual Effect

savoring a meal to coping with grief, his research shows that rituals produce a truly astonishing array of psychological and emotional responses that are specific to—and often specifically helpful... View Details

Keywords: rituals

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

ethical practice is the best compass, she advises. “The world is changing around businesses,” Nelson says. “There is more pressure to make profits, and at the same time to respond to environmental, social, and governance issues.” And, she says, good workplace and View Details

Keywords: by Lane Lambert

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

Uncertainty, Complexity, and Ambiguity. While these words seem similar in many respects, a key point of VUCA is that each of these terms describes a different situation that requires a specific response. Nathan Bennett, a professor with... View Details

Keywords: by Boris Groysberg and Sarah Abbott

Web

Stata Temporary Files and Stata Tmp - Research Computing Services

usage. 2. Prefix all Stata job submissions (default wrapper submissions or custom submissions) with the Bash directive that changes the Stata temporary file location for that one job / application launch . Here are a few examples:... View Details

18 Feb 2009
First Look

First Look: February 18, 2009

implications of such two-sided competition on the actions and source of profits of media firms. One main conclusion we reach is that media firms may charge higher content prices in a duopoly than in a monopoly. This happens because competition for advertisers can... View Details

Keywords: Martha Lagace

Fast Answer

Bloomberg: corporate bonds

How do I look up and analyze corporate bonds in Bloomberg? To locate corporate bonds: Use Custom Bond Search Type SRCH then hit [GO] Fill in the relevant search boxes and click on Search for a customized... View Details

Web

Career Re-Entry & Flexible Work - Alumni

and/or specific companies or functions. Stay current Address concerns up front about your ability to stay current in both technology and in industry trends and developments. Your up-to-date knowledge and skills not only assure potential... View Details

19 Apr 2010
Research & Ideas

The History of Beauty

strove to create a brand that symbolized style and elegance, he got his first order by smashing a bottle of his perfume on the floor of a prominent Parisian department store, in a successful gambit to get customers to smell it. He created... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

Web

1.9 Course Registration - MBA

1. Academic Information & Policies 1.9 Course Registration Welcome to HBS Being a Student at HBS 1. Academic Information & Policies 1.1 HBS Community Values 1.2 MBA Honor Code 1.3 Academic Calendar 1.4 Academic Program Specifics 1.5... View Details

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

with thoughtful design, AI language models could help reduce biases in portals specifically and in health care generally. Such technology could reduce inequities by eliminating language nuances that may cause triage nurses to prioritize... View Details

Keywords: by Ben Rand; Health

01 Mar 2024
News

Case Study: Testing the Waters

Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and looking for a physical challenge,... View Details

Keywords: Jen McFarland Flint; Food and Beverage Stores; Retail Trade

01 Mar 2024
News

Vital Signs

had taken aim at this market, but none had fully addressed the specific challenge of empowering front-line health workers, she adds.) Gresser had seen firsthand its potential utility: After getting her MBA and pursuing a career in... View Details

Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance

03 May 2016
First Look

First Look, May 3, 2016

and Television Audience Measurement Markets By: Greene, Hillary, and Dennis Yao Abstract—This paper explores how firms within the audience measurement industry, specifically its radio and television markets, have navigated myriad market... View Details

Keywords: Sean Silverthorne

Web

Diversity and Inclusion - Christensen Center for Teaching & Learning

necessarily representative of their entire demographic group. If faced with multiple instances in which specific demographic groups are being discussed, use varied approaches to calling patterns (e.g., don’t always begin by calling on a... View Details

01 Jun 2023
News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

overnight. What is a cloud kitchen? Cloud kitchens are commercial facilities purpose-built to produce food specifically for delivery. They do not have brick-and-mortar dine-in areas and consist of shared kitchen space with culinary staff... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very View Details

Keywords: by Danielle Kost

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

centered on ideas that individuals with specific knowledge and skills can come up with on their own working remotely? Regardless of inevitable improvements in technology that will facilitate collaboration from afar, will this be the same... View Details

Keywords: by James Heskett

Web

Winners & Runners-Up | New Venture Competition

acute liver failure HeroesNow Jennifer Wilhelmi Rivka Spivak Valerie Valtz Allison Tepley Jamyn Edis Business Track Runner-Up HeroesNow is your personal concierge online, linking customers who have a View Details

Publications