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Show Results For
- All HBS Web
(3,596)
- People (5)
- News (558)
- Research (2,450)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,348)
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- 21 Feb 2020
- News
Style for Everyone
One, we have taken an approach where we have to earn the trust of our customers continually,” adds Gilbert. “We got to know our first 500 customers by name. We knew the names of their children. We knew... View Details
- 01 Sep 2003
- News
Jeanne Jackson
Most Powerful Women in Business.” Based on her experience in retailing and her current service on the boards of global giants Nike and McDonald’s, Jackson says, “Whether you’re in Texas or in China, you must... View Details
- 01 Sep 2012
- News
HBS Is Committed to Increasing Alumni Engagement
Skeete Tatum HBS has taken on a major initiative to deepen its connection to alumni by increasing engagement and participation. To better understand the relationships that currently exist between alumni... View Details
- 01 Mar 2009
- News
My Real Career
toilet. I think the intensity and pursuit of perfection that brought me to HBS is also what ultimately convinced me to focus solely on my children for now. I don’t like to do anything halfway. Why settle for... View Details
- 01 Dec 2018
- News
A Force for Good
customer service and administration. “We connect them to great candidates they might otherwise overlook,” he says. Skillist’s job application platform omits a candidate’s name View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of... View Details
Keywords: Susan Young
- 20 Nov 2019
- News
From the Ground Up
books, notebooks, pencils, and that kind of thing. “So we turned our focus away from being more generally involved in the community to specifically focusing on schoolchildren View Details
- 01 Oct 1996
- News
At HBS Workshop, New CEOs Tune Up for the Top
effective relationships with boards of directors. In addition to Porter, other HBS faculty members teaching in those sessions included Professor Jay W. Lorsch, a leading expert on corporate governance and... View Details
Keywords: Jon Prestage
- 01 Dec 2012
- News
Shareholders' Value?
many investors are short-termers, and they aren't as good as long-termers at disciplining and guiding managers. Another issue is that big institutions, which hold the lion's share of stock, own shares in... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer View Details
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 24 Feb 2014
- News
Why Raising Retail Pay Is Good for the Gap
- 01 Sep 2020
- News
Giving Amazon the Boot
Amazon], for them to come up empty handed is a missed opportunity,” he says. And if you’re not on Amazon, odds are good that a competitor is. But brands are also wary of the site for the reasons Ford described, especially the fact that... View Details
- 28 May 2019
- News
Cure All
Raffaella Sadun: I would add that their lack of focus might be the reason why it’s so hard for them to actually excel in implementation. The hospital is a complex, multiproduct organization, and spreading... View Details
- 01 Mar 2014
- News
Cutting Edge
Steve Silk (MBA 1978), shown here with his Smith Brothers actors, is a master at fashioning turnarounds. SILK & HIS BROS: "Iconic brands like Smith Brothers get instantaneous consumer and media respect." Photos courtesy of Smith Brothers... View Details
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
native knew an icon—and a challenge—when he saw one. In 2009 he stepped into the role of managing director, Harley-Davidson India. Entering the Indian market had plenty of challenges related to tariffs, accessibility, and brand... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
billion in disability benefits a year, Eldridge says. Gain Life’s existing wellness market has good prospects, although it’s highly competitive, “almost to the point of commoditization,” he adds, and the sales cycles can last up to a... View Details
Keywords: Jen McFarland Flint
- 01 Dec 2012
- News
Taking Time to Make Time
has included often-overlapping leadership roles in business, teaching, public service, and the law, Pozen has also written six books and maintained rewarding relationships with... View Details
Keywords: Time management
- 01 Jun 2017
- News
Case Study: Something New
sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it... View Details
Keywords: April White
- 01 Jun 1996
- News
New Releases
of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM... View Details