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- All HBS Web (940)
- Faculty Publications (122)
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- 04 Jan 2012
- First Look
First Look: January 4
than smaller menus, as measured by the maximum Sharpe ratio achievable. We propose a model in which menu setters differ in their ability to pre-select the menu. We show that when the cost of increasing the menu size is sufficiently small,... View Details
Keywords: Carmen Nobel
- 18 Apr 2000
- Research & Ideas
Learning in Action
their small, tailor-made orders from eight to ten months to weeks or days. Because they were breaking new ground, not only in the bearing industry, but also in manufacturing, the challenge clearly demanded exploratory learning. A design... View Details
Keywords: by David A. Garvin
- 24 Apr 2012
- First Look
First Look: April 24
minds of those responsible for governance. When a business is profitable and paying healthy dividends to its stockholders, fraudulent activities and accounting irregularities can go unnoticed. However, when revenue and cash flow decline, internal View Details
Keywords: Carmen Nobel
- 05 May 2015
- First Look
First Look: May 5
regulation by offshoring or by abandoning the market; or ignoring the regulation by continuing with entrenched business practices. The path a profit-maximizing firm will choose depends, in part, on the expected cost of non-compliance,... View Details
Keywords: Carmen Nobel
- 30 Nov 2015
- Research & Ideas
Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do
recommendations from watchdogs like CharityWatch, which tend to give higher ratings to charities with low overhead costs. But that can lead to a harmful cycle in which charities keep their overhead costs unreasonably low in View Details
Keywords: by Carmen Nobel
- 25 Jan 2016
- Research & Ideas
When Negotiating a Price, Never Bid with a Round Number
precise that they weren’t even divisible by 25 cents, they only had to increase their bids by an average of 6 percent in order to win. In terms of how the markets reacted to the bids, the most rounded bids—made at the share-price... View Details
Keywords: by Carmen Nobel
- 21 Aug 2000
- Research & Ideas
Inside the OR: Disrupted Routines and New Technologies
high learning cost for surgeons and OR teams. As one surgeon we interviewed joked, '[MICS] represents a transfer of the pain—from the patient to the surgeon.' "The new technology not only changes team member's tasks," they... View Details
Keywords: by Hilah Geer
- 25 Feb 2014
- First Look
First Look: February 25
in the country's economy during the past two decades, have brought together a group of economists and political scientists to systematically examine the impact of a wide range of factors affecting the economy's collapse, from the cost of... View Details
Keywords: Sean Silverthorne
- 14 Dec 2010
- First Look
First Look: Dec. 14
and suggests that corporate diversification can serve an important insurance function for investors. Download the paper: http://www.hbs.edu/research/pdf/10-101.pdf The Psychological Costs of Pay-for-Performance: Implications for Strategic... View Details
Keywords: Sean Silverthorne
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
or a blog comment? There is no magic formula we have for linking this type of digital activity to the actual sale." In addition to the presumed increase in ticket sales, Tate has found value in the information users have provided online, which has saved the museum... View Details
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher... View Details
Keywords: by John Quelch
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
competing against nonconsumption, Sony set a very low technical hurdle for itself: The product just had to be better than nothing in order to find delighted consumers. The second type of disruptive innovation takes root among an... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
Co managed to serve clients profitably, transferring most of the additional costs and getting a bump for improved service-level agreements and number of orders managed similar to the one they usually get... View Details
- 05 Apr 2016
- First Look
April 5, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=50854 Knowing When to Ask: The Cost of Leaning-in By: Exley, Christine L., Muriel Niederle, and Lise Vesterlund Abstract—Gender differences in the propensity to negotiate are often used to... View Details
Keywords: Sean Silverthlorne
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
professor Noel Maurer and economic historian Carlos Yu discuss the canal's complicated economic and political history—including the first proposals dating back to 1529, the massive cost overruns associated with digging the canal in the... View Details
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
Wells, John R., and Gabriel Ellsworth. "Reinventing Best Buy." Harvard Business School Case 716-455, March 2016. (Revised May 2018.)
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
When the customer says "jump," they ask "how high?" They offer additional product features and services to their customers, but fail to receive prices that cover the costs for these additional features and services.... View Details
Keywords: by Robert S. Kaplan
- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
sanctions in order to try to help someone who is maybe going through a difficult time." Zlatev, who partnered with Justin Berg, an assistant professor at the Stanford Graduate School of Business, and former Stanford doctoral student Alisa... View Details
Keywords: by Pamela Reynolds
- 30 Aug 2016
- First Look
August 30, 2016
https://www.hbs.edu/faculty/Pages/item.aspx?num=51569 Building the Agile Enterprise: IT Architecture, Modularity and the Cost of IT Change By: MacCormack, Alan, Robert Lagerstrom, David Dreyfus, and Carliss Y. Baldwin Abstract—Recent... View Details
Keywords: Carmen Nobel
- 22 Dec 2009
- First Look
First Look: Dec. 22
take advantage of factor cost differences. Instead, multinationals tend to own the stages of production proximate to their final production, giving rise to a class of high-skill, intra-industry vertical FDI. Measuring and Managing... View Details
Keywords: Martha Lagace