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- All HBS Web (305)
- Faculty Publications (63)
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
payment before receiving one’s order. In a hierarchical culture, customers remain surprised that the clerk demands a first name so it can be scrawled on a cup. “The idea of a barista writing your name down and calling it out was new,”...
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
purchased gasoline on the basis of price alone. About 60 percent of consumers would be willing to pay a premium price if offered a superior buying experience, including immediate access to a gasoline pump, a convenient and rapid View Details
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by Robert S. Kaplan & David P. Norton
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
forthcoming Quantitative Marketing and Economics Aggregation of Consumer Ratings: An Application to Yelp.com By: Dai, Weijia, Ginger Jin, Jungmin Lee, and Michael Luca Abstract—Because consumer reviews...
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Sean Silverthorne
- 21 Jul 2015
- First Look
First Look: July 21, 2015
from its historical competence in hardware to become a provider of hardware and software for managing transactions across a range of industries and payments methods. Nuti envisioned a world in which View Details
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Sean Silverthorne
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
including partnerships with consumer groups and insurers. In addition, they would always have a role in encouraging doctors and institutions to share notes more readily. What was the best way to scale OpenNotes? Was it the app route or...
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Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
even more importantly, NFTs have already proven that they can bootstrap communities of consumers and capture the public’s imagination in a way that cryptocurrency mostly hasn’t. The demand for NFTs is already driving innovation to make...
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by HBS News
- 03 Dec 2001
- Research & Ideas
Healthcare Conference Looks At Ailing Industry
payment to the company that decides to go ahead. Such an arrangement, he said, "doesn't work perfectly, but it's consistent with our internal prioritization of what projects we will be working on." Sea Change, Please How about...
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- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817064-PDF-ENG Harvard Business School Case 217-021 Bayer AG: Bidding to Win Merck's OTC Business Shortly after submitting their best and final offer to acquire Merck's Consumer...
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by Sean Silverthorne
- 29 May 2006
- What Do You Think?
How Important Is the “Service Sector Effect” on Productivity?
Summing Up Do increases in social sector productivity, which seem to prevail at least in the U.S., benefit consumers at the expense of workers? Or is the scale weighted in favor of the latter who may benefit two ways, in terms of both an...
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- 13 Dec 2006
- Research & Ideas
Improving Public Health for the Poor
open competition. If it makes economic sense to deliver healthcare to someone who's poor, then people will compete to do that. If it's commercially viable, you actually address what today under the definition of healthcare as a public good View Details
- 21 Nov 2012
- Research & Ideas
What Health Care Managers Need to Know--and How to Teach Them
Global health care is entering its most challenging era, with increasing demand for services from consumers newly arrived in the middle class, under-served people, and rapidly aging populations, all the while dealing with the need to...
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- 05 Aug 2002
- Research & Ideas
Five questions for Regina E. Herzlinger
the sick. The resulting competition for consumers with differentiated products will control costs by increasing quality of care—e.g., integrated teams for congestive heart failure have reduced costs by $8,000 per year per enrollee. This...
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by Martha Lagace
- 06 Jul 2015
- Research & Ideas
Money and Quotas Motivate the Sales Force Best
Reciprocity: Insights from a Field Experiment, released in May. The pair used a consumer durable goods business in India as a real-world laboratory for the research. "Running this kind of experiment is not the easiest thing in the world...
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- 03 Mar 2008
- First Look
First Look: March 4, 2008
of the recommended measures and sent the bill to the Governor for his signature. The life insurance industry objected, however, claiming that some of the new rules would reduce consumer choice and unnecessarily lower returns on company...
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Martha Lagace
- 27 Jun 2005
- Research & Ideas
The Potential Downside of Win-Win
FTC argued that the $60 million payment was not intended for the five products, but rather to keep Upsher-Smith's generic product out of the market. In court, the firms' lawyers argued that the value created by the deal was beneficial to...
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by Max H. Bazerman
- Web
FAQs - Institute For Strategy And Competitiveness
utilities); equipment (location, cost rate); consumables (purchase price, cost per item); pharmaceuticals; and/or allocated overhead costs. Q: What is the purpose of the financial model? A: The financial model combines inputs from process...
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- 21 Apr 2015
- First Look
First Look: April 21
https://hbr.org/2015/03/starbucks-race-together-campaign-and-the-upside-of-ceo-activism April 2015 Strong Brands, Strong Relationships Framing the Game: How Brands' Relationships with Their Competitors Affect Consumer Preference By:...
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Carmen Nobel & Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
& Course Materials Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit card. Will View Details
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Sean Silverthorne
- 06 Dec 2011
- First Look
First Look: Dec. 6
results of additional tests are consistent with the risk of expropriation being a barrier to information disclosure about firm performance. In contrast, we find no evidence that disclosure of government payments is related to proprietary...
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Sean Silverthorne
- 16 Dec 2020
- News
A Creator in the Era of Disruption
And today Aldi is CEO of Gopay, which is Gojek’s all-encompassing fintech solution, offers everything from a Paypal-like digital wallet, a Square-like digital online payment platform, and even consumer...
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