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-
All HBS Web
(2,678)
- People (2)
- News (340)
- Research (1,893)
- Events (19)
- Multimedia (14)
- Faculty Publications (1,216)
- September 1991 (Revised January 1997)
- Case
Manzana Insurance: Fruitvale Branch (Abridged)
Deals with performance assessment and improvement of a service operation in the insurance industry, a market that is highly sensitive to response time. Two branch offices in direct competition are described, and the impact of response time on performance is suggested....
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Keywords:
Business Offices;
Decision Choices and Conditions;
Time Management;
Service Operations;
Performance Evaluation;
Competition;
Insurance Industry
Wheelwright, Steven C. "Manzana Insurance: Fruitvale Branch (Abridged)." Harvard Business School Case 692-015, September 1991. (Revised January 1997.)
- May 1994 (Revised May 1995)
- Case
Laura Ashley (B): Defining a Strategy
By: Richard L. Nolan
A turnaround CEO engineers a business transformation and formulates short-term and long-term strategy after assessing the business situation.
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Keywords:
Organizational Change and Adaptation;
Change Management;
Management Teams;
Business Strategy;
Consumer Products Industry;
Apparel and Accessories Industry
Nolan, Richard L. "Laura Ashley (B): Defining a Strategy." Harvard Business School Case 194-143, May 1994. (Revised May 1995.)
- June 2016 (Revised March 2017)
- Technical Note
Disintermediation in Two-Sided Marketplaces
By: Benjamin Edelman and Philip Hu
Two-sided marketplaces often risk disintermediation: users may rely on the marketplace to find each other but then perform related future transactions—or even the current transaction—without the platform’s involvement and without paying any fees the platform may...
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Keywords:
Disintermediation;
Strategic Behavior;
Circumvention;
Undercutting;
Uber;
Airbnb;
Handy;
Upwork;
Etsy;
eBay;
Monster.com;
Google;
Competitive Strategy;
Multi-Sided Platforms;
Marketplace Matching;
Transportation Industry;
Accommodations Industry;
Service Industry;
Advertising Industry
Edelman, Benjamin, and Philip Hu. "Disintermediation in Two-Sided Marketplaces." Harvard Business School Technical Note 917-004, June 2016. (Revised March 2017.) (request a courtesy copy.)
- 05 Jul 2006
- What Do You Think?
How Important Is “Executive Intelligence” for Leaders?
assess its impact or usefulness?" And, we might add, how do we incorporate it into our everyday assessment of potential or actual leadership talent? There was a full range of opinions regarding the...
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Keywords:
by James Heskett
- Summer 2013
- Response
How Caesars Entertainment Is Betting on Sustainability: Response
One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target...
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Keywords:
Games, Gaming, and Gambling;
Entertainment;
Energy;
Energy Conservation;
Buildings and Facilities;
Goals and Objectives;
Corporate Social Responsibility and Impact;
Performance Evaluation;
Entertainment and Recreation Industry
Toffel, Michael W. "How Caesars Entertainment Is Betting on Sustainability: Response." MIT Sloan Management Review 54, no. 4 (Summer 2013): 72–73.
- June 2015 (Revised July 2016)
- Case
Gilbert Lumber Company
By: Steven Rogers and Kenneth Cooper
The Gilbert Lumber Co. is faced with a need for increased bank financing due to its rapid sales growth and low profitability. Students must determine the reasons for the rising bank borrowing, estimate the amount of borrowing needed, and assess the attractiveness of...
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Keywords:
Commercial Banking;
Financial Crisis;
Borrowing and Debt;
Financial Strategy;
Financing and Loans;
Capital Structure;
Forecasting and Prediction
Rogers, Steven, and Kenneth Cooper. "Gilbert Lumber Company." Harvard Business School Case 315-137, June 2015. (Revised July 2016.)
- August 1984 (Revised October 1992)
- Background Note
Marketing Implementation
By: John A. Quelch
Describes a framework for evaluating marketing implementation problems and assesses the interfaces between marketing strategy and implementation.
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Keywords:
Marketing Strategy
Quelch, John A. "Marketing Implementation." Harvard Business School Background Note 585-024, August 1984. (Revised October 1992.)
- June 2018
- Background Note
Valuation Techniques in Private Equity: LBO Model
By: Victoria Ivashina, Alexey Tuzikov and Abhijit Tagade
This note introduces an "LBO model," the main performance assessment and valuation technique used in the private equity industry.
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Ivashina, Victoria, Alexey Tuzikov, and Abhijit Tagade. "Valuation Techniques in Private Equity: LBO Model." Harvard Business School Background Note 218-106, June 2018.
- February 1989
- Background Note
Corporate Positioning: How to Assess--and Build--A Company's Reputation
Provides a framework for assessing and enhancing an organization's reputation. Points out two dimensions of a corporate image--visibility and credibility. Discusses several critical issues that must be addressed in building an image. Finally, provides an assessment of...
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Kosnik, Thomas J. "Corporate Positioning: How to Assess--and Build--A Company's Reputation." Harvard Business School Background Note 589-087, February 1989.
- September 2008 (Revised April 2009)
- Supplement
Kevin Sharer at Amgen: Sustaining the High-Growth Company (B)
By: William W. George
Kevin Sharer, CEO of Amgen, is assessing the challenges he has faced as a major product came under regulatory scrutiny.
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Keywords:
Governing Rules, Regulations, and Reforms;
Leadership;
Product Development;
Biotechnology Industry
George, William W. "Kevin Sharer at Amgen: Sustaining the High-Growth Company (B)." Harvard Business School Supplement 409-037, September 2008. (Revised April 2009.)
- October 1996
- Background Note
Building Effective One-on-One Work Relationships
By: Linda A. Hill
Addresses how to build effective one-on-one work relationships. Spells out the importance of analyzing your network and understanding on whom you are dependent. Also provides some criteria for assessing the quality of your relationships. Finally, it discusses how to...
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Hill, Linda A. "Building Effective One-on-One Work Relationships." Harvard Business School Background Note 497-028, October 1996.
- January 2022
- Technical Note
Introduction to Capital Structure Analytics
By: Samuel Antill and Ted Berk
This technical note provides an overview of key analytical approaches that are useful in assessing the appropriateness of a firm’s capital structure and funding plan. This note introduces basic quantitative tools and metrics that are commonly used as inputs to this...
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Keywords:
Budgets and Budgeting;
Business Plan;
Forecasting and Prediction;
Borrowing and Debt;
Corporate Finance;
Capital Structure;
Cash Flow;
Financial Liquidity;
Financial Management;
Financing and Loans
Antill, Samuel, and Ted Berk. "Introduction to Capital Structure Analytics." Harvard Business School Technical Note 222-061, January 2022.
- January 2008 (Revised March 2008)
- Case
Bidding on Martha's Vineyard (A)
By: James Sebenius
To buy a desirable Martha's Vineyard property, Robert and Sally Franklin must craft a bidding strategy informed by their assessment of their competitor. The "A" case sets up the situation and bidding history to date, describes how they assessed their valuations and...
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Keywords:
Negotiation Preparation;
Negotiation Process;
Valuation;
Decision Choices and Conditions;
Property;
Bids and Bidding;
Real Estate Industry;
Martha's Vineyard
Sebenius, James. "Bidding on Martha's Vineyard (A)." Harvard Business School Case 908-044, January 2008. (Revised March 2008.)
- December 2007 (Revised June 2009)
- Background Note
Identifying and Exploiting the Right Entrepreneurial Opportunity...For You
By: Howard H. Stevenson and Shirley Spence
This note provides an analytical framework for assessing potential opportunities in the context of an entrepreneur's life. The framework has two parts -- a business analysis and a personal analysis -- each comprised of a set of yes/no questions for critical assessment...
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Stevenson, Howard H., and Shirley Spence. "Identifying and Exploiting the Right Entrepreneurial Opportunity...For You." Harvard Business School Background Note 808-043, December 2007. (Revised June 2009.)
- January–February 2015
- Article
The Truth about CSR
By: Kasturi Rangan, Lisa Chase and Sohel Karim
The article discusses corporate social responsibility (CSR) programs. In the authors' view many of these programs consist of disparate, uncoordinated initiatives that fail to maximize their impact. They recommend a more coherent strategy that divides CSR efforts into...
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Rangan, Kasturi, Lisa Chase, and Sohel Karim. "The Truth about CSR." Harvard Business Review 93, nos. 1/2 (January–February 2015): 40–49.
- July 2003 (Revised June 2004)
- Case
Managing Business Risk of Information Technology
By: Richard L. Nolan and Robert D. Austin
Sets up a situation in which participants must create presentations that assess the IT risk of a large company.
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Nolan, Richard L., and Robert D. Austin. "Managing Business Risk of Information Technology." Harvard Business School Case 604-004, July 2003. (Revised June 2004.)
- December 2008 (Revised May 2009)
- Background Note
Corporate Governance in China: Current Practice, Key Problems
By: F. Warren McFarlan, Joanne Xu and Tracy Manty
This note introduces the current corporate governance system in China, identifies its key problems and assesses recent improvements and future challenges.
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McFarlan, F. Warren, Joanne Xu, and Tracy Manty. "Corporate Governance in China: Current Practice, Key Problems." Harvard Business School Background Note 309-058, December 2008. (Revised May 2009.)
- Spring 2014
- Article
What Impact? A Framework for Measuring the Scale & Scope of Social Performance
By: Alnoor Ebrahim and V. Kasturi Rangan
Organizations with social missions, such as nonprofits and social enterprises, are under growing pressure to demonstrate their impacts on pressing societal problems such as global poverty. This article draws on several cases to build a performance assessment framework...
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Ebrahim, Alnoor, and V. Kasturi Rangan. "What Impact? A Framework for Measuring the Scale & Scope of Social Performance." California Management Review 56, no. 3 (Spring 2014): 118–141.
- January 2008 (Revised March 2008)
- Supplement
Bidding on Martha's Vineyard (B)
By: James Sebenius
To buy a desirable Martha's Vineyard property, Robert and Sally Franklin must craft a bidding strategy informed by their assessment of their competitor. The "A" case sets up the situation and bidding history to date, describes how they assessed their valuations and...
View Details
Sebenius, James. "Bidding on Martha's Vineyard (B)." Harvard Business School Supplement 908-045, January 2008. (Revised March 2008.)