Show Results For
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All HBS Web
(9,204)
- Faculty Publications (2,347)
Show Results For
-
All HBS Web
(9,204)
- Faculty Publications (2,347)
- Research Summary
The State of Small Business Lending: Credit Access During the Recovery and How Technology May Change the Game
Small businesses are core to America's economic competitiveness. Not only do they employ half of the nation’s private sector workforce—about 120 million people—but since 1995 they have created approximately two-thirds of the net new jobs in our country. Yet in... View Details
- Research Summary
The Unexpected Effects of Workplace Connectivity
While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details
- Research Summary
The Unexpected Effects of Workplace Transparency
Workplace transparency provides a foundation for learning and control, and therefore for satisfaction and productivity. Yet my research shows that an obsession with transparency-enhancing tools and structures can backfire, producing the unintended consequences of... View Details
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
- Teaching Interest
Transforming Customer Experiences - Executive Education
- Forthcoming
- Article
Transitory and Permanent Cash Flow Shocks in Debt Contract Design
- Research Summary
War & Peace
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