Technology and Operations Management - Publications - Faculty & Research

This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details

Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture

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2005
Dissertation

Voluntary Environmental Management Initiatives: Smoke Signals or Smoke Screens?

By: Michael W. Toffel

Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Management

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November 29, 2005
Comment

Transparency Needed in Berkeley Lab Nanotechnology

By: Michael W. Toffel

Argues that the Lawrence Berkeley National Laboratory should be significantly more transparent about the health and environmental issues associated with its new nanotechnology facility. View Details

Keywords: Disclosure; Transparency; Nanotechnology; Precautionary Principle; Corporate Disclosure

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5 Nov 2005 - 8 Nov 2005
Conference Presentation

Exploring the Architecture of Complex Software Products

By: Alan MacCormack

Keywords: Product Design; Applications and Software; Complexity

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5 Nov 2005 - 8 Nov 2005
Conference Presentation

New Perspectives on the Business Value of IT

By: David James Brunner, Bradley R. Staats and Marco Iansiti

We sought to unravel the link between IT investment and firm performance by examining deployed IT functionality (ITF). First, ITF appears to be an important link in the IT spend to business value chain. Second, ITF does not seem to be a commodity and has... View Details

Keywords: Perspective; Value; Performance; Investment; Management Analysis, Tools, and Techniques; Information Technology; Information Technology Industry

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November 2005 (Revised May 2007)
Case

Leading Change at Simmons (A)

By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff

Explores the challenge of managing large-scale organizational change at Simmons, an old and established company that manufactures and distributes mattresses. The new CEO, Charlie Eitel, hired to turn the organization's performance around, considers whether to implement... View Details

Keywords: Organizational Change and Adaptation; Motivation and Incentives; Leading Change; Employee Relationship Management; Manufacturing Industry; Consumer Products Industry; United States

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November 2005 (Revised May 2007)
Supplement

Leading Change at Simmons (B)

By: Tiziana E. Casciaro, Amy C. Edmondson, Stacy McManus and Kate Roloff

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October 2005 (Revised December 2006)
Case

Magazine Luiza: Building a Retail Model of "Courting the Poor"

By: Frances X. Frei and Ricardo Reisen de Pinho

Describes the innovative retail model of the Brazilian firm Magazine Luiza. Magazine Luiza enables low-income consumer credit by applying a flexible and nuanced evaluation system. Additionally, its dedication to customer service, employee motivation, and progressive... View Details

Keywords: Motivation and Incentives; Information Technology; Income; Innovation and Management; Success; Customer Focus and Relationships; Credit; Retail Industry; Brazil

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September 2005 (Revised January 2006)
Case

Yum! Brands, Inc: A Corporate Do-Over

By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman

Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details

Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Food and Beverage Industry; Retail Industry

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September 2005 (Revised May 2006)
Case

Teradyne Corporation: The Jaguar Project

By: Francesca Gino and Gary P. Pisano

Teradyne, a leading manufacturer of semiconductor test equipment, embarked on a multiyear effort to improve its product development capabilities and to implement more formalized project management approaches. Examines the development of a new-generation tester that... View Details