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  • 21 Dec 2011
  • Research & Ideas

The Most Common Strategy Mistakes

strategy problems arose from limited or faulty data, or poor analysis of the industry and competitors. To say it differently, I thought the problem was a failure to understand competition. This surely does happen. But the more I have... View Details
Keywords: by Joan Magretta
  • 30 Aug 2018
  • Blog Post

My Difficult Decision to Leave Google for HBS

different than his past colleagues, and he’d needed to adjust. During the first few weeks, he had missed these talks, and his employees would leave work early or argue endlessly over scheduling. By asking “what else” — going beyond the obvious business View Details
  • 18 Jul 2013
  • Working Paper Summaries

Cumulative Innovation & Open Disclosure of Intermediate Results: Evidence from a Policy Experiment in Bioinformatics

Keywords: by Kevin J. Boudreau & Karim Lakhani
  • Research Summary

Overview

Navid has worked with different organizations across various industries, from the Federal Reserve to medical device manufacturers, heavy construction equipment sellers, and B2B software providers, to assemble proprietary datasets in studying organizational buying.... View Details

  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • 2018
  • Working Paper

Taxation and Innovation in the 20th Century

By: Ufuk Akcigit, John Grigsby, Tom Nicholas and Stefanie Stantcheva
This paper studies the effect of corporate and personal taxes on innovation in the United States over the 20th century. We use three new datasets: a panel of the universe of inventors who patent since 1920; a dataset of the employment, location, and patents of firms... View Details
Keywords: Taxation; Innovation and Invention; History; United States
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  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • September 2008 (Revised August 2009)
  • Case

VMware, Inc., 2008

By: David B. Yoffie, Andrei Hagiu and Michael Slind
Paul Maritz took the helm of VMware in July 2008, just as the company confronted a radically new competitive environment. Since its founding in 1998, VMware had been the leading provider of virtualization software. Now it faced the kind of threat that every software... View Details
Keywords: History; Digital Platforms; Competition; Decision Choices and Conditions; Applications and Software; Business Strategy
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  • 13 Mar 2014
  • HBS Seminar

Karthik Ramanna, Harvard Business School

    Patent Trolls

    We develop a theoretical model of, and provide the first large-sample evidence on, the behavior and impact of non-practicing entities (NPEs) in the intellectual property space. Our model shows that NPE litigation can reduce infringement and support small inventors.... View Details

    • Web

    Running a Program/Submitting a Job - Research Computing Services

    Monitoring Job Progress section for more information. Technical Note Once a specific configuration is selected for any of the programming or analysis packages, the wrapper script sends a command to the LSF scheduler to run this program as... View Details
    • Web

    Online Management Course | HBS Online

    Change at Fuerte Construction Featured Exercises Small group process analysis Peer feedback exercise 10-12 hrs Module 2 Shaping the Decision-Making Process Analyze the decision-making process and evaluate potential drivers and pitfalls.... View Details
    • 01 Jan 2013
    • News

    Roger W. Sant, MBA 1960

    energy and environmental issues and led him to launch a think tank focused on how to shift energy investment to bring about more energy efficiency. Eager to put his analysis into practice, Sant and a partner founded Applied Energy... View Details
    Keywords: Susan Young
    • 10 May 2010
    • Research & Ideas

    What Top Scholars Say About Leadership

    leadership versus transactional leadership. We also wondered to what extent there were different insights depending on the unit of analysis with which one began. We knew it was essential to also invite people who were reflective,... View Details
    Keywords: by Martha Lagace; Education
    • 2020
    • Working Paper

    EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms

    By: Laura Alfaro, Oscar Becerra and Marcela Eslava
    Emerging economies are characterized by an extremely high prevalence of informality, small-firm employment and jobs not fit for working from home. These features factor into how the COVID-19 crisis has affected the economy. We develop a framework that, based on... View Details
    Keywords: COVID-19; Emerging Economies; Informality; Firm-size Distribution; Health Pandemics; Developing Countries and Economies; Economy; System Shocks; Latin America
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    • 28 Feb 2018
    • HBS Seminar

    Kartik Hosanagar, Wharton, University of Pennsylvania

      Learning to Successfully Hire in Online Labor Markets

      Hiring in online labor markets involves considerable uncertainty: which hiring choices are more likely to yield successful outcomes and how do employers adjust their hiring behaviors to make such choices? We argue that employers will initially explore the value... View Details
      • Web

      Industry Information - Alumni

      entertainment news and analysis on everything from film to television to music and gaming. Sign up to receive one or more of their free, topical newsletters. + – Entrepreneurship Breakout List Stanford Graduate School of Business... View Details
      • Web

      Data Practices - Research Computing Services

      Scraping Power Analysis Causal Inference Missing Data Other Data Resources Data Repositories Harvard Dataverse at IQSS Baker Library Databases Center for Geographic Analysis at Harvard Figshare Other Harvard... View Details
      • Research Summary

      Design Driven Innovation

      By: Roberto Verganti

      Firms, managers and scholars have often balanced between two approaches to innovation: user centered (where incremental innovation is pulled by the market) and technology push (where innovation comes from breakthrough development in technologies). However there is a... View Details