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Show Results For
-
All HBS Web
(5,970)
- People (9)
- News (1,022)
- Research (4,304)
- Events (16)
- Multimedia (8)
- Faculty Publications (3,174)
- March 2006
- Case
Cabo San Viejo: Rewarding Loyalty
By: Youngme E. Moon, Gail J. McGovern and Seth Schulman
In 2005, Cabo San Viejo, a premier health and fitness spa resort located in Palm Springs, California, is debating whether to introduce a Customer Rewards Program. Describes the customer management challenges the firm is facing and outlines the various ways in which a...
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Keywords:
Debates;
Customer Relationship Management;
Marketing Strategy;
Problems and Challenges;
Adoption;
Value Creation;
Health Industry;
California
Moon, Youngme E., Gail J. McGovern, and Seth Schulman. "Cabo San Viejo: Rewarding Loyalty." Harvard Business School Case 506-060, March 2006.
- March 2024
- Case
Vineyard Wind Starts Spinning: Overcoming Onshore Challenges to Offshore Wind
By: Rosabeth Moss Kanter and Jacob A. Small
To activate the first wind turbines in the ocean off Martha’s Vineyard eventually supplying clean energy to 400,000 households, Vineyard Wind’s leaders had to navigate the permitting process, numerous delays, and objections from stakeholders in three communities:...
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Kanter, Rosabeth Moss, and Jacob A. Small. "Vineyard Wind Starts Spinning: Overcoming Onshore Challenges to Offshore Wind." Harvard Business School Case 324-113, March 2024.
- June 2008 (Revised February 2013)
- Case
Vignettes on Governance of Private Equity Firms
By: G. Felda Hardymon, Ann Leamon and Eugenia Adofo
In a series of vignettes, Nigella Hardy-Smyth of an international development agency that invests in emerging markets private equity firms must decide how to handle various situations that arise. As a member of the Limited Partner Advisory Board of each of the five...
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Keywords:
Private Equity;
Investment Funds;
Corporate Governance;
Governing and Advisory Boards;
Managerial Roles;
Emerging Markets;
Partners and Partnerships
Hardymon, G. Felda, Ann Leamon, and Eugenia Adofo. "Vignettes on Governance of Private Equity Firms." Harvard Business School Case 808-168, June 2008. (Revised February 2013.)
Gerald Zaltman
*Joined Harvard Faculty: 1991
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91
*Doctoral Degree in Sociology Received from: The John Hopkins University;
MBA Degree Received from: The University of...
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- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
as the time a Starbucks manager called police to arrest two Black men for loitering, though they were merely waiting for an acquaintance. “There are a lot of very negative consequences,” says Feldberg. “At one basic level, companies are...
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by Pamela Reynolds
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
Because pricing is such a difficult and complex arena, it has confounded sales and marketing executives and scholars for centuries. In no other marketing element is the two-sided conflict and cooperation nature of the buyer-seller View Details
- 13 Jul 2023
- News
The Network Effect
kinase deficiency, thalassemia, and sickle cell disease. Mathur is a principal at a multi-strategy alternative asset management firm, within the Sagard Healthcare strategy. And the friendship they forged at HBS almost a decade ago...
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- January 2001
- Case
Merck Global Health Initiatives (B): Botswana
By: James E. Austin, Diana Barrett and James Weber
The case series focuses on Merck's drug donation program and then raises new issues facing management about what to do about HIV/AIDS in Africa given the company's development of a new therapy. Describes collaboration among many parties including the Gates Foundation,...
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Keywords:
Health Disorders;
Health Care and Treatment;
Private Sector;
Public Sector;
Alliances;
Problems and Challenges;
Africa;
Botswana
Austin, James E., Diana Barrett, and James Weber. "Merck Global Health Initiatives (B): Botswana." Harvard Business School Case 301-089, January 2001.
- Web
Becoming a Board Member - Alumni
Marketing, financial, or technical expertise Risk management experience + – Resume Tips Your resume should include a Summary section that highlights your attributes relevant to a board role, as opposed to a View Details
- Web
Health Care - Faculty & Research
Business Plan ; Business Startups ; Change Management ; Disruption ; Transformation ; Volatility ; Customer Focus and Relationships ; Customer Value and Value Chain ; Decisions ; Income ; Entrepreneurship ;...
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- January 1988 (Revised May 1988)
- Case
General Motors' Asian Alliances
Describes all of General Motors' major alliances with Asian firms. These include Toyota, Fanuc, Isuzu, Daewoo, Suzuki, Nissan, and Hitachi. Students can discuss the rationale of each alliance, their risks, their management problems, and their likely evolution. Also...
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Keywords:
Joint Ventures;
Cost Management;
Globalized Firms and Management;
Problems and Challenges;
Alliances;
Risk and Uncertainty;
Adoption;
Corporate Strategy
Badaracco, Joseph L., Jr. "General Motors' Asian Alliances." Harvard Business School Case 388-094, January 1988. (Revised May 1988.)
- 2008
- Working Paper
Product Development and Learning in Project Teams: The Challenges are the Benefits
By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in...
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- May 2018
- Case
Inditex: 2018
By: John R. Wells and Gabriel Ellsworth
In 2018, Inditex, based in Spain, was the largest specialist fashion retailer in the world, generating sales of $31.5 billion in 2017 from a portfolio of eight retail brands selling through a total of 7,475 stores located in 96 countries and from websites in 49...
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Keywords:
Fashion;
Succession;
IPO;
Competition;
Initial Public Offering;
Multinational Firms and Management;
Management Succession;
Growth and Development Strategy;
Competitive Strategy;
Apparel and Accessories Industry;
Retail Industry;
Fashion Industry
Wells, John R., and Gabriel Ellsworth. "Inditex: 2018." Harvard Business School Case 718-515, May 2018.
- Research Summary
Overview
Professor Myers studies the ways people learn from their own—and others’—experiences at work, with a particular emphasis on learning in health care organizations and emergency medical contexts. Though his interest is in individual-level learning, he focuses in...
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Keywords:
Learning And Development;
Learning Organizations;
Learning By Doing;
Health Care Industry;
Innovation;
Identity Construction;
Medical Error;
Knowledge Development;
Knowledge Sharing;
Knowledge Work;
Learning;
Leadership Development;
Knowledge Management;
Collaborative Innovation and Invention;
Health Industry;
United States;
Singapore;
Asia
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
providing a warm, welcoming, personalized experience at every level, from executives and managers to housekeeping and wait staff. And Patagonia has demonstrated its pro-environment stance by continually re-examining its practices—from...
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by Lane Lambert
- March 2005 (Revised March 2006)
- Case
Sealed Air Taiwan (A) (Abridged)
By: Lynn S. Paine
The general manager for U.S.-based Sealed Air Corp.'s Taiwan subsidiary must decide how to improve productivity and achieve profitability. In addition to considering a new approach to compensation, he is wondering how to bridge the gap between Sealed Air's corporate...
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Keywords:
Organizational Culture;
Organizational Change and Adaptation;
Cross-Cultural and Cross-Border Issues;
Relationships;
Service Operations;
Motivation and Incentives;
Management Skills;
Compensation and Benefits;
Taiwan;
United States
Paine, Lynn S. "Sealed Air Taiwan (A) (Abridged)." Harvard Business School Case 305-094, March 2005. (Revised March 2006.)
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
With the help of LEGO bricks, business executives discover how design principles can serve as building blocks to create a great customer experience. How Independent Bookstores Have Thrived in Spite of Amazon.comIndy booksellers have survived brutal competition by...
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- June 2007 (Revised January 2008)
- Background Note
The U.S. Retirement Savings Market and the Pension Protection Act of 2006
By: Luis M. Viceira and Helen Tung
Provides an overview of the evolution of the private retirement savings market in the U.S. since 1990; the management and administration of defined-contribution (DC) plans; the existing evidence about the investment and savings decisions of participants in DC plans;...
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Keywords:
Investment;
Personal Finance;
Saving;
Government Legislation;
Retirement;
Business and Government Relations;
Financial Services Industry;
United States
Viceira, Luis M., and Helen Tung. "The U.S. Retirement Savings Market and the Pension Protection Act of 2006." Harvard Business School Background Note 207-130, June 2007. (Revised January 2008.)
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
that included retail, financial services, and health care. Tip-offs to toxicity The data reveal three traits that indicate which would-be hire needs a warning label. Human resources managers should be alert to signs an applicant is...
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by Roberta Holland
- 17 Jan 2020
- Blog Post
Going the Distance for Investment Excellence
Run As a research analyst at MFS Investment Management, Cameron focuses on quantitative, strategic, and thematic approaches to bond management. MFS specializes in managing investment portfolios for both...
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