Business Process Outsourcing - Publications - Faculty & Research

24 Jun 2019
Blog Post

Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud

Noa Torok, MBA 2019, came to HBS with a blank slate. “I arrived with zero expectations,” she says. “I had no idea what I wanted to do.” Her prior experience had shown her the opposite – what she did not want to do. After studying both law and View Details

Research Summary

Overview

By: Roberto Verganti

Roberto’s research focuses on how to create innovations that are meaningful for people, for society, and for their creators. He explores how leaders and organizations generate radically new visions, and make those visions come real. His studies lie at the intersection... View Details

Keywords: Integrated Design; Strategy; Design Thinking; Innovation; Artificial Intelligence; Design; Technology; Leadership; Innovation Strategy

March 2023
Background Note

A Primer on OKRs

By: Suraj Srinivasan and Li-Kuan (Jason) Ni

The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through “Objectives” and measuring performance using “Key Results” on a periodic basis to measure and drive performance. The OKR framework has been adopted and practiced at... View Details

Keywords: Business Organization; Talent and Talent Management; Framework; Corporate Governance; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Management Skills; Management Systems; Measurement and Metrics; Outcome or Result; Performance Effectiveness; Performance Evaluation; Performance Expectations; Performance Productivity; Performance Efficiency

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22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

says Harvard Business School’s Frank V. Cespedes, the MBA Class of 1973 Senior Lecturer of Business Administration. “Every company has examples of people who persist in their behaviors as salespeople, and as... View Details

Keywords: by Dina Gerdeman

Career Coach

Claire D'Silva

Claire led Strategic Business Development at Klarna before HBS and has previous experience in Strategy at Chase in New York. She led hiring for groups at both organizations and can provide insight into what they’re looking for in a... View Details

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2.1.3 Classroom Recording, Photography & Social Media - MBA

Intelligence (AI) Tools 2.1.3 Classroom Recording, Photography & Social Media 2.1.4 Classroom Non-Attribution 2.1.5 Academic Retaliation 2.2 Recruiting Standards of Conduct 2.3 Community Standards of Conduct 2.4 Disciplinary Process 2.5... View Details

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5.1 Information Technology - MBA

following circumstances: As required by law In response to a subpoena or other compulsory legal process When necessary to ensure compliance with HBS or University policies To maintain or prevent damage to the Resources To maintain the... View Details

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About Us - Research Computing Services

Matching Large Language Models (LLMs) Machine Learning Natural Language Processing Revise and Resubmit Support Simulations Visualizations Software Licensing (login required) HBS has university-wide licenses for most research software... View Details

14 May 2013
First Look

First Look: May 14

Publications 2006 Henry Holt (Macmillan) Blockbusters: Hit-making, Risk-taking, and the Big Business of Entertainment By: Elberse, Anita Abstract—What's behind the phenomenal success of entertainment View Details

Keywords: Sean Silverthorne

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

Harvard Business School, discusses how businesses can sidestep the often prohibitive costs and time-consuming trials of experimentation by implementing new technologies. Wendy Guild: We've all heard the old... View Details

Keywords: by Wendy Guild

25 Aug 2003
Research & Ideas

Why IT Does Matter

Harvard Business Review editor-at-large, Nicholas G. Carr, ignited a firestorm in the opinion piece "Why IT Doesn't Matter" published in the May 2003 issue of HBR. Carr's argument wasn't exactly that IT doesn't matter, but... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

21 Nov 2012
Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Harvard Business School Professor Regina Herzlinger. “This is not a field for mile-wide, inch-deep managers” On October 4-5, Herzlinger, the Nancy R. McPherson Professor of Business Administration, hosted... View Details

Keywords: by Paul Guttry; Health; Education

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

associated with billing and insurance activities at a large academic health care center that had a certified EHR system. The center enjoyed economies of scale by concentrating its bill paying functions within a single, dedicated unit. The study found that costs for... View Details

Keywords: Sean Silverthorne

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

lifetimes, this book looks at the past of green business to identify lessons for the future. It provides rich new evidence and insights on green business as it examines its variation between industries and... View Details

Keywords: Dina Gerdeman

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How Short Intensive Programs (SIPs) Transform Your MBA Learning Journey - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details

11 Jun 2007
Lessons from the Classroom

Teaching the Next Generation of Energy Executives

You may think that being an energy executive—especially a manager in a leading oil company—might be the easiest job around. Just flip the production switch, and watch gas prices head toward $4 a gallon. But students enrolled in Harvard Business School professor Forest... View Details

Keywords: by Julia Hanna; Energy; Utilities

21 Mar 2016
Lessons from the Classroom

When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)

It’s one thing to look at the entertainment business from an executive’s point of view. It’s quite another to see it through the eyes of a professional basketball player, supermodel, or actress. That mix of perspectives is exactly what... View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation; Sports; Media & Broadcasting; Education

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

do," says Harvard Business School professor Raffaella Sadun. "Most of the time it's difficult to codify the qualities of a good manager." “We went in with the curiosity of trying to understand the life of a CEO” Despite... View Details

Keywords: by Michael Blanding

07 Apr 2003
Research & Ideas

XTV: Xerox’s Attempted Recovery From “Fumbling the Future”

wagon, so what?" Fumbling the Future was published in 1988, and the impact of this book reverberated throughout Xerox, stimulating many responses. As the story was recounted in the business and financial press, PARC's technological... View Details

Keywords: by Henry Chesbrough

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

“Authenticity has become the gold standard for leadership” —Harvard Business Review, January 2015 In the last 10 years, authenticity has become the gold standard of leadership. This is a sea change from 2003 when I wrote Authentic... View Details

Keywords: by Bill George

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