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- Faculty Publications (3,212)
- March 2006
- Module Note
Managing Innovation in an Uncertain World: Module 4: Sensing Opportunity
Describes the fourth module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome them. The course emphasizes... View Details
- March 2006 (Revised April 2008)
- Teaching Note
Store24 (TN) (A) and (B)
By: Frances X. Frei and Dennis Campbell
Keywords: Retail Industry
- March 2006 (Revised April 2008)
- Teaching Note
GuestFirst Hotel (TN) (A) and (B)
By: Frances X. Frei and Dennis Campbell
Keywords: Accommodations Industry
- March 2006
- Module Note
Managing Innovation in an Uncertain World
Describes the second module of the 30-session Harvard Business School elective course Managing Innovation in an Uncertain World. The course helps students understand the challenges that uncertainty implies for innovation and how to overcome these challenges. The course... View Details
- March 2006 (Revised April 2008)
- Module Note
Conceptualizing the Customer Operating Role
By: Frances X. Frei
The module introduces students to the concept and implications of a customer operating role. Building on the first year operations curriculum in which only employees' and machines' operating roles are considered, it provides the additional perspectives needed to bring... View Details
- 24 Mar 2006
- Conference Presentation
Turning Themselves in: Why Some Firms Self-disclose Regulatory Violations
- March 2006
- Background Note
Customer-Introduced Variability in Service Operations
By: Frances X. Frei
Presents a typology of customer-introduced variability and offers guidance on how to manage each type. Central to the ideas developed is how to mitigate the effects of the apparent trade-off between reducing variability and diminishing the service experience or... View Details
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
- 2006
- Working Paper
A Dependency Matrix Tool to Analyze Software Architecture
By: Alan MacCormack, Carliss Y. Baldwin and John Rusnak
- Article
Organization Design and Effectiveness over the Innovation Life Cycle
By: George Westerman, F. Warren McFarlan and Marco Iansiti
- Article
The Information Technology Ecosystem: Structure, Health, and Performance
By: Marco Iansiti and Gregory L. Richards
A number of modern industries are organized as complex networks of firms whose integrated efforts are necessary to deliver value to end customers. The complexity of these networks, or business ecosystems, and the associated interdependencies among firms, make... View Details
- 24 Feb 2006
- Conference Presentation
Turning Themselves In: Why Some Firms Self-disclose Regulatory Violations
- February 2006
- Article
How Values Backfire: Leadership, Attribution and Disenchantment in a Values-Driven Organization
By: Sandra Cha and Amy Edmondson
- January 2006 (Revised May 2007)
- Supplement
Linux, Supplement to Epodia
By: Alan D. MacCormack and Lee Fleming
Keywords: Computer Industry