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  • Web

Generative AI for Business Leaders - Course Catalog

linking conceptual understanding to business use cases. Whether you are a GenAI novice or possess some technical knowledge, this course is designed to enrich your understanding and prepare you for leadership in the GenAI-driven business... View Details
  • Web

Preview the Harvard Business School Online Learning Experience

Develop insights that can help you, your team, and organization achieve success. What sets HBS Online apart? Our flexible, online programs are designed to bring the Harvard Business School classroom to you, and are built around three key... View Details
  • 05 Jul 2004
  • Research & Ideas

Radical Change, Entrepreneurial Opportunity

strategies of companies within those industries. In particular, I focus on how an industry gets defined: how consumers and other industry players make sense of, or frame, the industry, and the way that... View Details
Keywords: by Michael J. Roberts; Technology
  • April 2019 (Revised December 2019)
  • Case

Exporting Livability: Investing in New Urban Centers

By: John D. Macomber and Essie Alamsyah
Can Singapore urban design, policy continuity, and system of laws be exported outside of Singapore to accelerate the effective development of new urban agglomerations? Nina Yang, CEO of Sustainable Urban Development at Ascendas-Singbridge, a large real estate company... View Details
Keywords: Urban Development; Projects; Design; City; Business and Government Relations; Expansion; Real Estate Industry; China; Singapore
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  • 2008
  • Case

Nike Considered: Getting Traction on Sustainability

By: Rebecca Henderson, C. Reavis, R. Locke and C. Liddy
Keywords: Innovation and Invention; Product Design; Environmental Sustainability; Apparel and Accessories Industry
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  • 18 Apr 2005
  • Research & Ideas

Selling Luxury to Everyone

shifting," she said. Panelist Rory Tahari, creative director and brand designer for Elie Tahari, Ltd.—and wife of designer Elie Tahari—said she saw a clear trend toward higher expectations from... View Details
Keywords: by Julie Jette; Consumer Products
  • August 1995 (Revised August 1995)
  • Case

CIGNA Property and Casualty Reengineering (A)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the... View Details
Keywords: Transformation; Cost vs Benefits; Design; Growth and Development; Analytics and Data Science; Growth and Development Strategy; Balanced Scorecard; Financial Crisis; Crisis Management; Projects; Information Technology; Insurance Industry
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  • 01 Oct 1999
  • News

Q & A: Jeanne P. Jackson: A New Regime at Banana Republic

Banana Republic, Jackson eagerly took the helm. "Mickey is one of the most amazing people, not just in our industry but in any industry. The opportunity to work for Mickey was one I was not going to pass up under any circumstances," says... View Details
  • 30 Sep 2014
  • First Look

First Look: September 30

clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design projects, there may be accompanying shifts in designers' engagement and motivation.... View Details
Keywords: Sean Silverthorne
  • September 1999
  • Supplement

Jollibee Foods Corporation: International Expansion

By: Christopher A. Bartlett
Presents interviews with CEO Tony Tan Caktiong and international division VP, Noli Tingzon, elaborating on issues and raising new issues on Jollibee's global strategy and organization. View Details
Keywords: Managerial Roles; Globalized Firms and Management; Global Strategy; Organizational Design; Expansion; Food and Beverage Industry
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  • March 2011
  • Case

Grand Circle Travel: Where Risk Comes with the Territory

By: Herman B. Leonard
A worldwide travel company is intrinsically exposed to risks of natural and man-made disasters. How do you organize a business for success when it must on a nearly daily basis cope with hazards ranging from minor mishaps to large-scale catastrophes? Alan and Harriet... View Details
Keywords: Crisis Management; Risk and Uncertainty; Safety; Transportation; Organizational Design; Decision Choices and Conditions; Organizational Structure; Mission and Purpose; Competitive Advantage; Travel Industry
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  • October 2000 (Revised May 2001)
  • Case

Digitas (A): Strategic Interactive Group

By: Rosabeth M. Kanter, David Lane and Courtenay Sprague
Kathy Biro, president of Digitas, an e-strategy consulting firm, has successfully grown out of the company's roots in the strategic interactive group. Her challenges now include managing the integration of the SIG with Digitas's other component, direct marketing firm... View Details
Keywords: Change Management; Business Strategy; Internet and the Web; Integration; Expansion; Business or Company Management; Business Model; Organizational Design; Consulting Industry; Massachusetts
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  • 13 Oct 2015
  • First Look

October 13, 2015

James Heppelmann looked at how this shift is changing the structure of industries and forcing firms to rethink their strategies. In this companion article, the authors look at the effects inside firms, examining the impact that smart,... View Details
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

have become quite influential and controversial in the technology industries they touch. The goal of this paper is to shed light on the role and efficiency tradeoffs of these new patent intermediaries. Finally, we offer a provisional... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

inadvertently omitted from social contract negotiations. For example, in 1988, Komatsu, Japan's leader in earth-moving construction equipment, and U.S. conglomerate Dresser Industries combined their North American engineering,... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 01 Mar 2016
  • News

Faculty Q&A: Price Check

application in an industry with the most room for improvement. Online retail, particularly online fashion, definitely fit the bill. Why is fashion a good place to focus? The industry faces several challenges... View Details
Keywords: Julia Hanna; Nonstore Retailers; Retail Trade
  • 09 May 2013
  • News

Road Trip

have many entrepreneurial friends in traditional industries here in the Kansas City area. Indeed, I believe there are many entrepreneurial opportunities in the Midwest and Southwest but because they're related to View Details
Keywords: Finance; Management
  • 22 May 2007
  • First Look

First Look: May 22, 2007

explore the use of more distributed institutional forms. In this article, we review the emerging scholarship on the formation and function of self-regulatory institutions. Download the paper: http://www.hbs.edu/research/pdf/07-089.pdf Evolution Analysis of Large-Scale... View Details
Keywords: Martha Lagace
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

largely in the hands of those who lead our service organizations. It’s natural that we would look to leaders in the service sector for the same cutting-edge practices that we used to find being implemented in the past in our large View Details
Keywords: by Jim Aisner; Retail
  • 02 Oct 2012
  • First Look

First Look: October 2

years. It analyzes the effects of patent laws and innovation prizes that were designed to promote technical progress. It explores the challenge associated with the changing organizational structure of innovation and the shift from... View Details
Keywords: Sean Silverthorne